Resolved Broken Wacom Tablet

Discussion in 'Mac Accessories' started by 12dylan34, May 29, 2012.

  1. 12dylan34, May 29, 2012
    Last edited: May 29, 2012

    12dylan34 macrumors 6502a

    Joined:
    Sep 3, 2009
    #1
    Hello everyone,

    I have a broken (in a way that the warranty would cover) Wacom tablet that is less than 1 year old. Wacom's website says that in order for the warranty to be in effect, I would have had to have registered it within 30 days after purchase, which I'm fairly certain I didn't do.

    Is there anything that I can do, or am I out of luck?

    How likely are they to give into the circumstances if I describe them?

    Alternatively, if anyone knows how to fix it, that would be even better. I essentially just plugged it in today and the light on the tablet didn't turn on and it just didn't work. I pushed some buttons on the tablet and the "Bamboo Dock" software launched on my computer, but the tablet was still unusable. It's a Bamboo Capture, model number CTH470.

    Thanks
     
  2. Apple fanboy macrumors P6

    Apple fanboy

    Joined:
    Feb 21, 2012
    Location:
    Behind the Lens, UK
    #2
    Basic question. Have you tried a different USB port (not through a hub) and different lead? It's worth a try.
     
  3. 12dylan34 thread starter macrumors 6502a

    Joined:
    Sep 3, 2009
    #3
    Yeah, I tried that, but to no success. I tried another computer too, but nothing. I'll send an email to Wacom to see if they can do anything for me.

    Thanks for the reply though.

    ----------

    After digging through my cable drawer, I found another one to use, which seemed to resolve the problem. I have no idea why the current one would have stopped working, since it was just sitting there, but whatever.
     
  4. inscrewtable macrumors 65816

    inscrewtable

    Joined:
    Oct 9, 2010
    Location:
    Australia
    #4
    it doesn't matter about what the website says, if you have your original receipts for proof of purchase then it's covered.
     

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