Brother printer refuses to print envelopes!

[gskidmark]

I have a Brother MFC-9700 that prints fine to letter and legal size paper but, recently, when I send an envelope size document to print, nothing happens. I am connected via an AirPort but I also tried a direct USB connection and the problem persists. I also tried various applications...Microsoft Word, Preview, OpenOffice, Adobe Reader.

I then noticed the LCD screen on the printer that when I send the document to print, the screen states, "receiving data" as it always does when I print something. But after a few seconds, the screen just goes back to "ready" as if nothing ever happened. Again, this is only for envelope printing which uses the manual feed.

BTW, I can put regular letter size paper in the manual feed and that will print. For some reason it only gets stuck on printing envelopes.

Gary

 

[MisterMe]

Two questions:

1. Did the printer ever print envelopes?
2. Have you ensured that the envelopes are properly loaded?

 

[gskidmark]

Two questions:

1. Did the printer ever print envelops?
2. Have you ensured that the envelops are properly loaded?

Yes, it did print envelopes.
Yes, they are properly loaded.

 

[MisterMe]

Do you have the latest driver installed?

 

[GoCubsGo]

Perhaps you can ask your sister to do it then. Brothers tend to be lazy.

 

[eawmp1]

Perhaps you can ask your sister to do it then. Brothers tend to be lazy.

Waa..waa.waaaaaa. 🙄

A quick Google search revealed to me you are not alone. Update drivers. If that doesn't work, a workaround seems to be to save as PDF, open in Preview, and print from there. Contact Brother.

 

[GoCubsGo]

Waa..waa.waaaaaa. 🙄

A quick Google search revealed to me you are not alone. Update drivers. If that doesn't work, a workaround seems to be to save as PDF, open in Preview, and print from there. Contact Brother.

You're just mad that I beat you to a punch for once. 😛

To the OP, I am having this issue on an older HP laser jet but I was told by HP my printer is not supported by my OS any longer.