Just wanted to vent a little. About 10 days ago my 2009 27" iMac started rebooting itself randomly. I lugged it into the Apple Store (the nearest one is about 15 miles one way). The Genius said it was a bad hard disk and it would cost $300 to fix. Apple parts are expensive I guess but I said do it. I come back a couple of days later, bring it home, and after a couple of hours, the same type of problems occur. I bring it back and this time they tell me the video card is bad ($250 to fix). I grimace at the repair cost and also begin to wonder if the hard disk was even bad at all. Also, I wonder if the hard disk was bad, did they mess up the video card when they replaced the hard disk? Frustrating... I come back a couple of days later to pick it up (4th trip) and when I'm there, I boot it up and notice it only recognizes 6GB of RAM even though 8GB is installed. The tech looks at the computer and says one of the memory modules has a broken chip on it. He said it probably happened when they were repairing the video card and they will have to order the part. I'm extremely frustrated because I feel they charged me for parts that may not have even been faulty (hard disk), possibly damaged parts and charged me the repair cost (video card), and then damaged more components (the RAM). I've had to take time off from work, lug a 27" iMac to and from the Apple Store 4 times with at least one more trip to go. I called the support line to lodge some sort of complaint and all they said was go online to apple.com/feedback. Anyway, just wanted to vent a little. I've lost so much time and money over this and I feel like I'm getting the run-around on all of these repairs. I really don't think they tested the machine well enough. The odds of two unrelated components going bad at the same time is very small. The odds of them breaking a part while fixing something else is much higher.