Sup, I have the latest Safari on my collector's edition MacBook and for some reason beyond me it won't load any Apple websites! I have tried other browsers which are up to date but they don't want to load the pages either! Any ideas?
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Browser problem
- Thread starter DPB17
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Sup, I have the latest Safari on my collector's edition MacBook and for some reason beyond me it won't load any Apple websites! I have tried other browsers which are up to date but they don't want to load the pages either! Any ideas?
I've heard Apple have started blocking people from their sites who make up fake names for their products. They started with the "collectors edition" people, the iTouch people are next.
LOLOLOLOLOLOLOLOOLOLOLOLOLOLOLOLOLROFLCOPTERFTWBBQWTFBRBG2G
No seriously any ideas?
Not really. Can you get there by direct IP address? This should load Apple's main page: http://17.149.160.10/
nope. I deleted all my apple cookies from my browser but it still didn't work.
Then it appears something is messed up with your Internet connection. Can you ping that IP? What do you get from a traceroute?
It pings this
Ping has started ...
PING apple.com (17.149.160.49): 56 data bytes
--- apple.com ping statistics ---
10 packets transmitted, 0 packets received, 100% packet loss
and traceroute gives
Traceroute has started ...
traceroute: Warning: apple.com has multiple addresses; using 17.149.160.49
traceroute to apple.com (17.149.160.49), 64 hops max, 40 byte packets
1 192.168.1.1 (192.168.1.1) 5.181 ms 2.448 ms 2.291 ms
2 89.19.64.130 (89.19.64.130) 24.611 ms 24.791 ms 24.739 ms
3 89.19.64.201 (89.19.64.201) 30.317 ms 24.253 ms 25.244 ms
4 89.19.64.177 (89.19.64.177) 24.905 ms 24.688 ms 26.359 ms
5 85.205.16.177 (85.205.16.177) 73.051 ms 74.146 ms 74.221 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * *
Well that tells us that, for whatever reason, your computer cannot find a route from you to the Apple server at that IP address. Which is why the pages won't load.
Your traceroute appears to bounce through four machines belonging to RIPE Network Coordination Centre. Then no further.
Looking up directly the last one is owned by Vodafone Group Services GmbH, the one before that by VODAFONE-IRELAND-MOBILE-ISP. So this would point to an issue with your ISP. Perhaps try calling Vodafone Ireland?
Your traceroute appears to bounce through four machines belonging to RIPE Network Coordination Centre. Then no further.
Looking up directly the last one is owned by Vodafone Group Services GmbH, the one before that by VODAFONE-IRELAND-MOBILE-ISP. So this would point to an issue with your ISP. Perhaps try calling Vodafone Ireland?
I don't think it is the ISP because I have tried it in my mates house on a different ISP and I got the same problem. Anyway no point calling those shower as they are the most unhelpful people known to man kind.
It's not a DNS problem: we established this when he could not connect to/ping Apple's IP. DNS turns www.apple.com into an IP address (17.149.160.49 in this case). Trying the IP address directly means no DNS lookup is used.
DPB17 you tried your machine on another ISP or your friends machine? If it was your machine have you messed about with your hosts file or anything like that?
Yes I have tried those suggestions. I have no idea what host files are or where to find them so they well may be corrupted.
Seen this before. Check router. Roommate might have blocked the IP as a joke.
Try it on another network. I suspect you'll be able to access it fine.
Try it on another network. I suspect you'll be able to access it fine.
If they were corrupted you'd be OK
Open the Terminal and more the file /private/etc/hostsCould a friend/roommate/enemy done this as a joke?
Well you said you tried it on another browser and it didn't work either so it's not the browser.
I suspect someone has blocked it. Probably due to the reason mentioned in post #2. if you can't figure it out schedule an appointment with apple store genius bar.
I suspect someone has blocked it. Probably due to the reason mentioned in post #2. if you can't figure it out schedule an appointment with apple store genius bar.
OK this is going to sound weird. Everything now works fine. I went into the kitchen to get an apple, I kid you not, and closed my laptop lid and when I opened it and tried apple.com again it worked! I don't know what happened but it works anyway. Thanks for all the help guys!