Browser problem

Discussion in 'macOS' started by DPB17, Jul 7, 2009.

  1. DPB17 macrumors 6502

    Joined:
    Jul 29, 2008
    Location:
    Ireland, unfortunately.
    #1
    Sup, I have the latest Safari on my collector's edition MacBook and for some reason beyond me it won't load any Apple websites! I have tried other browsers which are up to date but they don't want to load the pages either! Any ideas?:confused:
     
  2. robbieduncan Moderator emeritus

    robbieduncan

    Joined:
    Jul 24, 2002
    Location:
    London
    #2
    I've heard Apple have started blocking people from their sites who make up fake names for their products. They started with the "collectors edition" people, the iTouch people are next.
     
  3. DPB17 thread starter macrumors 6502

    Joined:
    Jul 29, 2008
    Location:
    Ireland, unfortunately.
    #3
    LOLOLOLOLOLOLOLOOLOLOLOLOLOLOLOLOLROFLCOPTERFTWBBQWTFBRBG2G

    No seriously any ideas?
     
  4. robbieduncan Moderator emeritus

    robbieduncan

    Joined:
    Jul 24, 2002
    Location:
    London
    #4
    Not really. Can you get there by direct IP address? This should load Apple's main page: http://17.149.160.10/
     
  5. DPB17 thread starter macrumors 6502

    Joined:
    Jul 29, 2008
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    #5
    nope. I deleted all my apple cookies from my browser but it still didn't work.
     
  6. robbieduncan Moderator emeritus

    robbieduncan

    Joined:
    Jul 24, 2002
    Location:
    London
    #6
    Then it appears something is messed up with your Internet connection. Can you ping that IP? What do you get from a traceroute?
     
  7. DPB17 thread starter macrumors 6502

    Joined:
    Jul 29, 2008
    Location:
    Ireland, unfortunately.
    #7
    It pings this

    Ping has started ...

    PING apple.com (17.149.160.49): 56 data bytes

    --- apple.com ping statistics ---
    10 packets transmitted, 0 packets received, 100% packet loss

    and traceroute gives

    Traceroute has started ...

    traceroute: Warning: apple.com has multiple addresses; using 17.149.160.49
    traceroute to apple.com (17.149.160.49), 64 hops max, 40 byte packets
    1 192.168.1.1 (192.168.1.1) 5.181 ms 2.448 ms 2.291 ms
    2 89.19.64.130 (89.19.64.130) 24.611 ms 24.791 ms 24.739 ms
    3 89.19.64.201 (89.19.64.201) 30.317 ms 24.253 ms 25.244 ms
    4 89.19.64.177 (89.19.64.177) 24.905 ms 24.688 ms 26.359 ms
    5 85.205.16.177 (85.205.16.177) 73.051 ms 74.146 ms 74.221 ms
    6 * * *
    7 * * *
    8 * * *
    9 * * *
    10 * * *
    11 * * *
    12 * * *
    13 * *
     
  8. DPB17 thread starter macrumors 6502

    Joined:
    Jul 29, 2008
    Location:
    Ireland, unfortunately.
    #8
    Now software update and iTunes store won't even connect!!! What is going on?
     
  9. robbieduncan Moderator emeritus

    robbieduncan

    Joined:
    Jul 24, 2002
    Location:
    London
    #9
    Well that tells us that, for whatever reason, your computer cannot find a route from you to the Apple server at that IP address. Which is why the pages won't load.

    Your traceroute appears to bounce through four machines belonging to RIPE Network Coordination Centre. Then no further.

    Looking up directly the last one is owned by Vodafone Group Services GmbH, the one before that by VODAFONE-IRELAND-MOBILE-ISP. So this would point to an issue with your ISP. Perhaps try calling Vodafone Ireland?
     
  10. Poncho macrumors 6502

    Poncho

    Joined:
    Jun 15, 2007
    Location:
    Holland
    #10
    Try using open DNS.

    208.67.222.222
    208.67.220.220
    208.67.222.220
    208.67.220.222

    I had this problem last year and using this fixed it. My ISP's DNS would only allow sites in the UK and certain others outside.
     
  11. DPB17 thread starter macrumors 6502

    Joined:
    Jul 29, 2008
    Location:
    Ireland, unfortunately.
    #11
    I don't think it is the ISP because I have tried it in my mates house on a different ISP and I got the same problem. Anyway no point calling those shower as they are the most unhelpful people known to man kind.
     
  12. robbieduncan Moderator emeritus

    robbieduncan

    Joined:
    Jul 24, 2002
    Location:
    London
    #12
    It's not a DNS problem: we established this when he could not connect to/ping Apple's IP. DNS turns www.apple.com into an IP address (17.149.160.49 in this case). Trying the IP address directly means no DNS lookup is used.

    DPB17 you tried your machine on another ISP or your friends machine? If it was your machine have you messed about with your hosts file or anything like that?
     
  13. DPB17 thread starter macrumors 6502

    Joined:
    Jul 29, 2008
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    #13
    Yes I have tried those suggestions. I have no idea what host files are or where to find them so they well may be corrupted.
     
  14. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #14
    Seen this before. Check router. Roommate might have blocked the IP as a joke.

    Try it on another network. I suspect you'll be able to access it fine.
     
  15. DPB17 thread starter macrumors 6502

    Joined:
    Jul 29, 2008
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    Ireland, unfortunately.
    #15
    I tried another network last night and had the same problem.
     
  16. robbieduncan Moderator emeritus

    robbieduncan

    Joined:
    Jul 24, 2002
    Location:
    London
    #16
    If they were corrupted you'd be OK :eek: Open the Terminal and more the file /private/etc/hosts

    Could a friend/roommate/enemy done this as a joke?
     
  17. Consultant macrumors G5

    Consultant

    Joined:
    Jun 27, 2007
    #17
    Well you said you tried it on another browser and it didn't work either so it's not the browser.

    I suspect someone has blocked it. Probably due to the reason mentioned in post #2. if you can't figure it out schedule an appointment with apple store genius bar.
     
  18. DPB17 thread starter macrumors 6502

    Joined:
    Jul 29, 2008
    Location:
    Ireland, unfortunately.
    #18
    OK this is going to sound weird. Everything now works fine. I went into the kitchen to get an apple, I kid you not, and closed my laptop lid and when I opened it and tried apple.com again it worked! I don't know what happened but it works anyway. Thanks for all the help guys!
     

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