Picked up my built to order Retina 5K this evening. Got home, plugged it in, heard the boot up chime and then... nothing. Just a black screen. The fan kicks in about a minute later (very loud), but the screen never comes on. I can pair the keyboard and hear keystrokes, but screen stays black. The only good thing I can say is yep, you truly can't see any pixels no matter how hard you look.
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BTO iMac Retina 5K DOA
- Thread starter dingosatemybaby
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It was about a two week wait. Chatted with support tonight and they are having a sr. advisor call me in the morning to discuss options. Its disappointing, but truly a first world problem not worth lamenting over. Apple will take care of it.
I had a similar experience last year with my late 2013 iMac. Apple replaced it but it took them a while. At the end I had to contact Tim Cook to speed up things..(which also worked).
Now I sold my late 2013 iMac and got the Retina iMac. An amazing computer and I am sure, when you get a working one, you will love it.
Now I sold my late 2013 iMac and got the Retina iMac. An amazing computer and I am sure, when you get a working one, you will love it.
OP,
I am terribly sorry to hear this. I guess it happens on rare occasion, but I'm sure it's still a big disappointment for you.
On the lighter side of things, I laughed pretty hard when I read the last sentence in your first post. That was pretty funny!
Best wishes for a speedy replacement,
Bryan
I am terribly sorry to hear this. I guess it happens on rare occasion, but I'm sure it's still a big disappointment for you.
On the lighter side of things, I laughed pretty hard when I read the last sentence in your first post. That was pretty funny!
Best wishes for a speedy replacement,
Bryan
The only option that you have is to wait for your new one to be built and your DOA to be picked up. Another two weeks of waiting (?), but there isn't a lot that can be done.
Took it to a local Apple Store. Fortunately it was a simple fix- display cable had come unplugged inside the case. Good to go!
thats awesome but I think i would rather get a direct replacement and wait (as painful as that would be)
*rolleyes* A cable was loose. You gain literally nothing from waiting for a replacement.
Ah, but they've let all the factory air out of the inside now, so it's worth nothing to an Apple collector second-hand...
Ah, but they've let all the factory air out of the inside now, so it's worth nothing to an Apple collector second-hand...
And yet... there is something to be said for a factory sealed unit
Maybe one of those delivery guy videos throwing the box over the fence.... cringe....
And yet... there is something to be said for a factory sealed unit
At this point, really no. It was one thing with the old machines where they would get dust in between the LCD and the glass. With the glass bonded to the LCD, there is nothing to contaminate. Everything else has external air flowing through it.
And yet... there is something to be said for a factory sealed unit
... which is?