BTO iMac with wrong specs!

[jonnysods]

Ah! I'm not looking for advice, I'm just looking to lament! I ordered the 24" BTO iMac, 3.06ghz, 320gb drive and 8800GS. I opened up the box (excitedly), installed my new 4gb ram, turned it on and ouch! I have a nasty HD2600 Pro in it!

I've waited for so long! I was going to spend the whole night setting up this machine to replace my MBP....

WAAAAAAH!!!!

 

[gehrbox]

Ah! I'm not looking for advice, I'm just looking to lament! I ordered the 24" BTO iMac, 3.06ghz, 320gb drive and 8800GS. I opened up the box (excitedly), installed my new 4gb ram, turned it on and ouch! I have a nasty HD2600 Pro in it!

I've waited for so long! I was going to spend the whole night setting up this machine to replace my MBP....

WAAAAAAH!!!!

Believe or not some of us actually chose the 2600 over the 8800 in the 3.06GHz configuration.

 

[iSpoody 1243]

omg what a pain
now you have to call up and send it back to get it repaired
dont you love the mac experience

 

[faxao]

Believe or not some of us actually chose the 2600 over the 8800 in the 3.06GHz configuration.

Ditto...this is exactly what I did !!

 

[jonnysods]

That's all well and good for you guys, but I PAID for the 8800GS (my preference, that's all). I'm just bummed because I had a lot of work to do on it tonight to get it ready to use at my office tomorrow.

Maybe they'll give me a free iPod Touch for my troubles?!?! j/k

 

[gehrbox]

That's all well and good for you guys, but I PAID for the 8800GS (my preference, that's all). I'm just bummed because I had a lot of work to do on it tonight to get it ready to use at my office tomorrow.

Maybe they'll give me a free iPod Touch for my troubles?!?! j/k

Dunno. I had to send back my first 24" because it had a sea of stuck pixels. I had the replacement in a week. I got a free .Mac subscription out of the deal.

 

[jonnysods]

Dunno. I had to send back my first 24" because it had a sea of stuck pixels. I had the replacement in a week. I got a free .Mac subscription out of the deal.

Did you ask them for that subscription, or is that something they just threw in?

Just wondering what I can get out of this! What a pain in the a$$!

(still not as bad as the Canadian iPhone plans though!)

 

[gehrbox]

Did you ask them for that subscription, or is that something they just threw in?

I had to ask for it as a comp.

 

[jonnysods]

Sigh. I wonder what's going to happen. I ordered this unit through a Campus Computer store, and the guy who runs the store says that 'we' might be snookered on this one (using his words).

But I confirmed, and he confirmed that's what he ordered, so if he sent that to Apple and they screwed up they should take it back. If he screwed up - then he should take it back!

Wow. Just what I was hoping to not have to deal with.

 

[ihabime]

Sigh. I wonder what's going to happen. I ordered this unit through a Campus Computer store, and the guy who runs the store says that 'we' might be snookered on this one (using his words).

But I confirmed, and he confirmed that's what he ordered, so if he sent that to Apple and they screwed up they should take it back. If he screwed up - then he should take it back!

Wow. Just what I was hoping to not have to deal with.

Snookered? No way, if it was Apples fault they would replace it. It sounds like he may have screwed up the order and if he takes it back it'll cost him. Contact Apple directly if you have to. Get what you paid for.

 

[thecrackerjack]

I have a similar experience.

I ordered my 24" with a working Optical drive and it came with a dead one.

Now its in for warranty repair and I may not have it for another week. I'm very upset with this as well and I think I'll phone them back and request compensation if possible. I have lost a week in production on their DOA iMac. Kinda makes you think twice about a Dell, at least you can fix that yourself.

Anyways....

I called Apple Care last night to question them about doing a swap of the unit and they advised Apple has a no questions asked policy for returns in the first 14 days. They simply take it back (you need your Apple order number) and refund you the cost and you have to re-order.

All the best of luck.

 

[queshy]

Wow, that sucks.

Call Apple and complain. Escalate your case to customer relations and they'll offer you compensation if you want. Maybe 100$ credit or something. You deserve it. That's a HUGE PAIN IN THE BUTT!!!!!!!!! Especially after spending so much money.

 

[Muncher]

If you don't mind me asking, what was wrong with your "old" imac? If you really want the latest and greatest, why not just want for Montevina?

 

[jonnysods]

The reason I am getting a new iMac even though I have another 24" is because this one is for work, my 2.33 is for home use. Lucky me!

Really lucky. I got a little firmer with the guy, and now he has re-ordered the top of the line 3.06 for me. It has cost me a week of work, but he has been really good about it overall. It's a pain in the butt for both of us, I'm just glad it wasn't my fault!

 

[Muncher]

The reason I am getting a new iMac even though I have another 24" is because this one is for work, my 2.33 is for home use. Lucky me!

Really lucky. I got a little firmer with the guy, and now he has re-ordered the top of the line 3.06 for me. It has cost me a week of work, but he has been really good about it overall. It's a pain in the butt for both of us, I'm just glad it wasn't my fault!

Let's just hope there are no more bad surprises. Good luck!

 

[mBurns]

Sounds like a happy ending for you. Keep us aprised of the situation.

 

[kyleaa]

Sigh. I wonder what's going to happen. I ordered this unit through a Campus Computer store, and the guy who runs the store says that 'we' might be snookered on this one (using his words).

But I confirmed, and he confirmed that's what he ordered, so if he sent that to Apple and they screwed up they should take it back. If he screwed up - then he should take it back!

Wow. Just what I was hoping to not have to deal with.

I know not everyone has the luxury of having an Apple Store nearby, but I will never deal with any Apple Authorized Reseller. Our campus computer store is horrendous with their customer service, and their Apple Authorized Service Provider certification is also useless. It's worth the extra trip to the Apple store.