BTO processing times

Discussion in 'iMac' started by GeniusJon, Dec 17, 2014.

  1. GeniusJon macrumors regular

    Nov 26, 2011
    Hi everyone! I was wondering how long are processing times for built to order iMacs? I ordered my iMac with retina 5K display on Sunday and it still hasn't processed. Initially, I was hoping to receive it by Christmas. Any input would be greatly appreciated, especially those who have recently ordered a BTO iMac (or any other computer so to speak).

  2. Bryan Bowler macrumors 68040

    Sep 27, 2008
    What was the timeframe given to you when you placed your order?

  3. phpmaven macrumors 68040


    Jun 12, 2009
    San Clemente, CA USA
    I ordered mine on 12/1 (maxed out config) and picked it up from Fedex today.
  4. largefarrva macrumors 6502a

    Jun 30, 2012
    Placed the order for 2 5k iMacs (i7, 295x, 16 gb ram, & 1TB fusion each) on Saturday 12/13. They went to processing same day and overnight they changed to preparing for shipment.

    When placing the order it said estimated delivery date 12/30-12/31 and it hasn't changed.
  5. GeniusJon thread starter macrumors regular

    Nov 26, 2011
    "Delivers 24 Dec - 30 Dec" :(

    So around two weeks shipping time :confused:

    At least yours has shipped! :p
  6. hologram, Dec 18, 2014
    Last edited: Dec 18, 2014

    hologram macrumors 6502

    May 12, 2007
    I guess it all depends on where you order it from.

    I ordered mine (5k iMac, 4,0ghz, 295mx video, 512 SSD, 8gig ram) from MacMall on Nov. 26th. They told me it would ship within 5-7 days.

    When I hadn't heard anything by Dec. 11th I called them and was told it should arrive at MacMall on Dec. 22nd and ship to me on the 29th. WTF!!! That would mean ordering in November and getting it a week after New Years!

    I got really upset at that... I can see being a few days off on your timeframe, but that's ridiculous! They must have known it wouldn't ship that quickly.

    They said they'd send it next-day air when they got it, but I won't believe it until I see it. This was the first Mac I bought from them, and I'll remember it when it's time for the next one.:mad:
  7. largefarrva, Dec 18, 2014
    Last edited: Dec 18, 2014

    largefarrva macrumors 6502a

    Jun 30, 2012
    Hasn't shipped yet. In fact, just refreshed the page to see if the status or delivery dates might have changed and I'm getting a warning that the card failed to give authorization for our order. Called the bank and they said the original order went through for $6k+ but Apple is trying another charge of $3k that triggered some hold or something. So now we have to contact Apple to see where this extra $3000 charge is coming from. So who knows what's going to happen.

    Wife is on the phone with Apple right now, and apparently this isn't the first time this issue has happened today. Some sort of issue between Barclaycard bank and Apple causing this unexplained $3000 extra charge trying to be placed. I would recommend to anyone using Barclaycard to check their accounts to make sure everything is ok. I guess our order for the 2 iMacs is good to go and is sitting on the dock waiting to be shipped out, and the Apple rep is verifying everything is good to go for us.

    2nd update:
    Apple sure knows how to take care of business. We were told that it could take up to 24 hours for the message to be cleared from our order status page (and presumably remove the hold on our order from shipping). Well, it's already cleared from our order status page and we should be good to go as scheduled. Man, I love Apple. If we were dealing with Dell, HP or even Microsoft there is no way something like this would have cleared so quickly.

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