Buggy Facetime -- video only goes one way

Discussion in 'iPhone Tips, Help and Troubleshooting' started by JonathanGennick, Mar 13, 2011.

  1. JonathanGennick macrumors newbie

    Joined:
    Mar 6, 2011
    #1
    I have the Verizon-model iPhone. My son and I have been enjoying Facetime, especially when I travel. I should say that *I* am the one joying it, because he never sees any video from my end. When we connect a call, I get decent video of him, but he sees only a freeze-frame of me. Sometimes he doesn't even get the one frame, and his screen stays black during the entire call. Is there anything we can do to troubleshoot and/or correct the problem?
     
  2. stridemat Moderator

    stridemat

    Staff Member

    Joined:
    Apr 2, 2008
    Location:
    UK
    #2
    What's the speed of the connection you both use?
     
  3. JonathanGennick thread starter macrumors newbie

    Joined:
    Mar 6, 2011
    #3
    I've a 15Mbps connection through fiber-to-the-home. Our router was new in December, and is a Netgear something-or-other.

    We experience the problem even when calling each other inside the house. Thus, I don't believe the speed of the connection *to* the house is even a factor.

    The problem is consistent whether we are both inside the house, or whether one of us is actually distant. I see video. He doesn't.
     
  4. CBR900RR macrumors 6502a

    Joined:
    Oct 11, 2008
    Location:
    Middle of Pacific
    #4
    Why don't both of you go down to apple store and test it out there (free wi-fi), if still not working, than you can have the genius help you right there.
     
  5. JonathanGennick thread starter macrumors newbie

    Joined:
    Mar 6, 2011
    #5
    Thanks, but nearest Apple store is nine hours drive.
     
  6. CBR900RR macrumors 6502a

    Joined:
    Oct 11, 2008
    Location:
    Middle of Pacific
    #6
    Can you try it out at your friends house, MacDonnald, Starbucks and if fail, than you can call apple for an exchange.
     

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