bumper

Discussion in 'iPhone' started by wrinkster22, Sep 12, 2011.

  1. wrinkster22 macrumors 68030

    wrinkster22

    Joined:
    Jun 11, 2011
    Location:
    Toronto
    #1
    I just wanted to let you know that apple is swapping bumpers...
    STORY: Ok so we bought a green bumper on august second. We started to notice that it was looking dingy, and that the plastic was cracking. Also the rubber was chipping out. it generally looked like crap. I called apple and they said that that is rediculus (especially because it cost 30$) and they said they would swap it for us at the store. So if you bought a bumper you can exchange it :)
     
  2. Mlrollin91 macrumors G5

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #2
    Of course.. Just like any other apple product it does come with a year warranty. I've had mine replaced several times.
     
  3. AndrewR23 macrumors 68040

    Joined:
    Jun 24, 2010
    #3
    I was told by 3 different Apple stores, the bumper does not come with a warranty. They did swap mine though.
     
  4. wrinkster22 thread starter macrumors 68030

    wrinkster22

    Joined:
    Jun 11, 2011
    Location:
    Toronto
    #4
    oh yeah forgot to mention that it does came with a waranty... I just wanted to let those who did not know that.

    apple care said that it did...
     
  5. andybno1 macrumors 68040

    andybno1

    Joined:
    Nov 6, 2007
    Location:
    Liverpool, UK
    #5
    AppleCare does NOT cover bumpers

    http://www.apple.com/uk/support/products/iphone.html

    not sure bout rest of world but bumper would only be covered up to 28 days after purchase I believe (correct me if I'm wrong might be 14 days) at least in the UK
     
  6. wrinkster22 thread starter macrumors 68030

    wrinkster22

    Joined:
    Jun 11, 2011
    Location:
    Toronto
    #6
  7. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US
    #7
    To be fair, he didn't say AppleCare covered bumpers. Only that AppleCare told him they were covered by a warranty. But that's just my interpretation.

    I did a quick search and folks are using this link to demonstrate that accessories are covered by a 1 year warranty. But again, this is subject to interpretation. A quick call would end the speculation.

    http://www.apple.com/legal/warranty/
     
  8. Agent-P macrumors 68030

    Agent-P

    Joined:
    Dec 5, 2009
    Location:
    The Tri-State Area
    #8
    I think it's one of those "it depends on the person" type of things. Because from experience, it looks like people posting here have had their bumpers switched, but Apple doesn't actually cover them after the 30 day return period (not confirmed yet, but that is what I'm understanding).
     
  9. pullfocus macrumors 65816

    pullfocus

    Joined:
    Sep 17, 2009
    Location:
    LA, CA
    #9
    It's probably technically not covered, but I bet you they don't care enough about a cheap piece of rubber they charge $30 for to make any stink about swapping them out.
     
  10. Agent-P macrumors 68030

    Agent-P

    Joined:
    Dec 5, 2009
    Location:
    The Tri-State Area
    #10
    Excellently put. The $30 price tag probably covers so many switches that they don't really care about swapping it out.
     
  11. wrinkster22 thread starter macrumors 68030

    wrinkster22

    Joined:
    Jun 11, 2011
    Location:
    Toronto
    #11
    yeah, but it is covered
    Yeah they make a lot of money plus apple is known for its customer care
    I am not so sure, because several apple employees said that they would swap it because it should not look like that

    yeah, that what I figured especaily because some of there accesories are around 50$ and the AE is 100 so yeah....
     
  12. Agent-P, Sep 13, 2011
    Last edited: Sep 13, 2011

    Agent-P macrumors 68030

    Agent-P

    Joined:
    Dec 5, 2009
    Location:
    The Tri-State Area
    #12
    I have a genius bar appointment later today for my iPod touch. I'll drop this question on them and see what they tell me.

    UPDATE: I just asked at my local Apple store and they told me a one year warranty on "stuff like that".
     
  13. wrinkster22 thread starter macrumors 68030

    wrinkster22

    Joined:
    Jun 11, 2011
    Location:
    Toronto
    #13
    see told you :D lol why did you take your iTouch in?>
     
  14. Agent-P macrumors 68030

    Agent-P

    Joined:
    Dec 5, 2009
    Location:
    The Tri-State Area
    #14
    Yup, you were right. I took it in because it was having battery drainage issues. The genius checked the battery, and then went in the back to get a new one. It all went smoothly.
     
  15. wrinkster22 thread starter macrumors 68030

    wrinkster22

    Joined:
    Jun 11, 2011
    Location:
    Toronto
    #15
    my iTouch 4g has the screen issue. gotta get around to bringing it in.

    END THREAD :)
     
  16. vitzr macrumors 68030

    vitzr

    Joined:
    Jul 28, 2011
    Location:
    California
    #16
    When I took my third failed iPhone in to Apple, the genius confirmed the button had stopped working.

    Upon emerging from the genius cave, in the rear of the store he had two boxes in hand. One with a new phone & one with a new bumper.

    A nice surprise considering I only reported the phone being dead.
     
  17. wrinkster22 thread starter macrumors 68030

    wrinkster22

    Joined:
    Jun 11, 2011
    Location:
    Toronto
    #17
    apple had had great customer service :)
     
  18. Agent-P macrumors 68030

    Agent-P

    Joined:
    Dec 5, 2009
    Location:
    The Tri-State Area
    #18
    Agreed. Easily the best customer service of any company I've dealt with.
     

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