bumper

[wrinkster22]

I just wanted to let you know that apple is swapping bumpers...
STORY: Ok so we bought a green bumper on august second. We started to notice that it was looking dingy, and that the plastic was cracking. Also the rubber was chipping out. it generally looked like crap. I called apple and they said that that is rediculus (especially because it cost 30$) and they said they would swap it for us at the store. So if you bought a bumper you can exchange it

 

[Mlrollin91]

I just wanted to let you know that apple is swapping bumpers...
STORY: Ok so we bought a green bumper on august second. We started to notice that it was looking dingy, and that the plastic was cracking. Also the rubber was chipping out. it generally looked like crap. I called apple and they said that that is rediculus (especially because it cost 30$) and they said they would swap it for us at the store. So if you bought a bumper you can exchange it

Of course.. Just like any other apple product it does come with a year warranty. I've had mine replaced several times.

 

[AndrewR23]

Of course.. Just like any other apple product it does come with a year warranty. I've had mine replaced several times.

I was told by 3 different Apple stores, the bumper does not come with a warranty. They did swap mine though.

 

[wrinkster22]

Of course.. Just like any other apple product it does come with a year warranty. I've had mine replaced several times.

oh yeah forgot to mention that it does came with a waranty... I just wanted to let those who did not know that.

I was told by 3 different Apple stores, the bumper does not come with a warranty. They did swap mine though.

apple care said that it did...

 

[andybno1]

apple care said that it did...

AppleCare does NOT cover bumpers

• What’s covered
  
• Your iPhone
• Battery
• Included earphones and accessories

http://www.apple.com/uk/support/products/iphone.html

not sure bout rest of world but bumper would only be covered up to 28 days after purchase I believe (correct me if I'm wrong might be 14 days) at least in the UK

 

[wrinkster22]

AppleCare does NOT cover bumpers


http://www.apple.com/uk/support/products/iphone.html

be that as it may, apple said they would swap it

 

[PNutts]

AppleCare does NOT cover bumpers

To be fair, he didn't say AppleCare covered bumpers. Only that AppleCare told him they were covered by a warranty. But that's just my interpretation.

I did a quick search and folks are using this link to demonstrate that accessories are covered by a 1 year warranty. But again, this is subject to interpretation. A quick call would end the speculation.

http://www.apple.com/legal/warranty/

 

[Agent-P]

I think it's one of those "it depends on the person" type of things. Because from experience, it looks like people posting here have had their bumpers switched, but Apple doesn't actually cover them after the 30 day return period (not confirmed yet, but that is what I'm understanding).

 

[movieator]

I think it's one of those "it depends on the person" type of things. Because from experience, it looks like people posting here have had their bumpers switched, but Apple doesn't actually cover them after the 30 day return period (not confirmed yet, but that is what I'm understanding).

It's probably technically not covered, but I bet you they don't care enough about a cheap piece of rubber they charge $30 for to make any stink about swapping them out.

 

[Agent-P]

It's probably technically not covered, but I bet you they don't care enough about a cheap piece of rubber they charge $30 for to make any stink about swapping them out.

Excellently put. The $30 price tag probably covers so many switches that they don't really care about swapping it out.

 

[wrinkster22]

Excellently put. The $30 price tag probably covers so many switches that they don't really care about swapping it out.

yeah, but it is covered

It's probably technically not covered, but I bet you they don't care enough about a cheap piece of rubber they charge $30 for to make any stink about swapping them out.

Yeah they make a lot of money plus apple is known for its customer care

I think it's one of those "it depends on the person" type of things. Because from experience, it looks like people posting here have had their bumpers switched, but Apple doesn't actually cover them after the 30 day return period (not confirmed yet, but that is what I'm understanding).

I am not so sure, because several apple employees said that they would swap it because it should not look like that

To be fair, he didn't say AppleCare covered bumpers. Only that AppleCare told him they were covered by a warranty. But that's just my interpretation.
thats what i ment

I did a quick search and folks are using this link to demonstrate that accessories are covered by a 1 year warranty. But again, this is subject to interpretation. A quick call would end the speculation.

http://www.apple.com/legal/warranty/

yeah, that what I figured especaily because some of there accesories are around 50$ and the AE is 100 so yeah....

 

[Agent-P]

I have a genius bar appointment later today for my iPod touch. I'll drop this question on them and see what they tell me.

UPDATE: I just asked at my local Apple store and they told me a one year warranty on "stuff like that".

 

[wrinkster22]

I have a genius bar appointment later today for my iPod touch. I'll drop this question on them and see what they tell me.

UPDATE: I just asked at my local Apple store and they told me a one year warranty on "stuff like that".

see told you lol why did you take your iTouch in?>

 

[Agent-P]

see told you lol why did you take your iTouch in?>

Yup, you were right. I took it in because it was having battery drainage issues. The genius checked the battery, and then went in the back to get a new one. It all went smoothly.

 

[wrinkster22]

Yup, you were right. I took it in because it was having battery drainage issues. The genius checked the battery, and then went in the back to get a new one. It all went smoothly.

my iTouch 4g has the screen issue. gotta get around to bringing it in.

END THREAD

 

[vitzr]

When I took my third failed iPhone in to Apple, the genius confirmed the button had stopped working.

Upon emerging from the genius cave, in the rear of the store he had two boxes in hand. One with a new phone & one with a new bumper.

A nice surprise considering I only reported the phone being dead.

 

[wrinkster22]

When I took my third failed iPhone in to Apple, the genius confirmed the button had stopped working.

Upon emerging from the genius cave, in the rear of the store he had two boxes in hand. One with a new phone & one with a new bumper.

A nice surprise considering I only reported the phone being dead.

apple had had great customer service

 

[Agent-P]

apple had had great customer service

Agreed. Easily the best customer service of any company I've dealt with.