Burned on swappa galaxy s8 plus

Yes it's possible that he did that. Did you contact swappa first? Sorry that happened to you. ️

 

What PayPal will do is give your $ back. I would take it out from your account asap so the seller doesn't try to reclaim it because chances are he will fight back.

Was it listed in mint condition or brand new?

 

FILE A CLAIM RIGHT NOW, it will put a freeze on his account for that amount until it is figured out

 

Also take screen shots of the listing and any interaction you have plus upload all that and pics of your phone

 

Was the seal broken ripped from the box too?

 

You should receive your money back. Smart that you photographed the defects. Keep in contact with Pay Pal. Also, record all messages/transactions with the seller. You can also forward any documentation to Pay Pal for reference. The Fact that the box was already opened when it should not have been when the seller claimed it was new, is reason enough to file a claim against this individual. Hope this works out for you.

 

You should have a good case against him then since he said it was new. The seal shouldn't be ripped.

 

once you get your money refunded by paypal, transfer that money out of paypal . also once you get your money out of pay pal work out a plan to send the phone back to the seller

 

I meant to say once you get a refund in your PayPal account, transfer the $ back to your bank account or credit card. Seller shouldn't be able to take your $ because that's complete BS that someone tries to pull that type of fraud stunt.

--- Post Merged, Apr 29, 2017 ---

I would also warn people about the user name so people don't buy from them.

 

I lost track of what happened to your original order with Samsung. Did you cancel that one?

 

Good luck! Sorry that happened to you but you should be able to get a full refund. PayPal always sides with the buyer....always....

 

Good you filed a claim with Paypal, you will surely get your money back, I had a bad experience with a seller here (macrumors) buying
Iphone 6s plus, I was accused as a scammer, it was a used one though sometime you get the feeling the moment they pulled a fast one on you. It always pay with Paypal regular, not gift. The motto is buyers beware.

 

Have you not considered just taking it to a Samsung store and seeing if they will replace it out as it's within it's manufacturers hardware warranty. Might be a lot quicker a resolution than filing claim and waiting 30 days for resolution on PayPal ....

 

It honestly just sounds like a sale that has gone wrong based entirely on miscommunication and assumptions based on a total lack of trust from both seller and buyer.

As much as you think you are being scammed it sounds like the seller is feeling exactly the same way about the situation and feels he could be being duped by you and could be a S8+ down themselves.

It sounds like it was genuinely sold (by seller) and bought in good faith (by yourself) and escalated very quickly once you discovered an issue that the seller may have been utterly unaware of. After all why would they put themselves through hassle of selling a flawed phone when it's essentially brand new and they would be able to return / replace it themselves had they been aware of the fault. That would have been a lot less hassle than selling it onwards. It doesn't make any sense.

With that in mind you can understand why he could think he is being duped by you. It does happen to sellers.

Maybe best advice would be to avoid swappa in the future once this is sorted one way or the other.

 

Definitely would video and take a ton of pictures in really good lighting. I would also take extreme care in the packaging. Send it back via UPS or Fedex where you get tracking and signature required only by the recipient. So only he can sign for the package and no one else.
I would take screen shots of his threats too.....
Be sure to sign out of your accounts on the phone and do a complete factory reset.

Let us know how it goes

 

Assuming it went down as the OP said it did, it doesn't matter what the seller thinks. If the buyer returns phone, seller is made whole. The seller ends up exactly how he started. If the buyer doesn't return phone buyer is not whole: he ends up with a defective phone after paying for, what was advertised as, a brand new phone.



Mike

 

It should...i would double check and try to go through setup and see if it asks for the last Samsung account that was used on it just to be safe.

Does USPS let you specify the actual recipient? I would make sure the seller is the one to sign for it....
So if you send it to John Doe....make sure John Doe is the only one that can sign for it.