Burned on swappa galaxy s8 plus

Discussion in 'Alternatives to iOS and iOS Devices' started by mrskullfreak, Apr 29, 2017.

  1. mrskullfreak macrumors 6502a

    mrskullfreak

    Joined:
    Jan 25, 2012
    Location:
    michigan north detroit
    #1
    well I bought off swappa galaxy s8 plus
    There's a major defect in the screen
    Almost like a crease or dent in the glass.
    Basically from one side to the other.
    And also to small defects in the screen like small bubbles.
    And the seller is saying am lying
    And the phone is perfect.
    I filled a claim With paypal
    It looks like he owns a phone repair shop that what his PayPal is linked to.
    Is it possible he could of replaced the screen and dumped it on swappa?
    It's hard to get a good pic I will add a few to show the issue the best I can.
    I also added these pics to PayPal.
    Any help would be appreciated.
     

    Attached Files:

  2. QueenTyrone macrumors 6502

    QueenTyrone

    Joined:
    Sep 21, 2016
    #2
    Yes it's possible that he did that. Did you contact swappa first? Sorry that happened to you.
     
  3. mrskullfreak thread starter macrumors 6502a

    mrskullfreak

    Joined:
    Jan 25, 2012
    Location:
    michigan north detroit
    #3
    Swappa does nothing at all.
    If seller don't want work it out swapa says tell PayPal.
     
  4. nviz22 macrumors 68040

    nviz22

    Joined:
    Jun 24, 2013
    #4
    What PayPal will do is give your $ back. I would take it out from your account asap so the seller doesn't try to reclaim it because chances are he will fight back.

    Was it listed in mint condition or brand new?
     
  5. mrskullfreak thread starter macrumors 6502a

    mrskullfreak

    Joined:
    Jan 25, 2012
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    michigan north detroit
    #5
    Take it out of my account not sure what you mean by that?
    Brand new supposedly
    But I can tell he played with it.
    Both the plastic on front and back were off.[/QUOTE]
     
  6. mclld macrumors 68000

    Joined:
    Nov 6, 2012
    #6
    FILE A CLAIM RIGHT NOW, it will put a freeze on his account for that amount until it is figured out
     
  7. mrskullfreak thread starter macrumors 6502a

    mrskullfreak

    Joined:
    Jan 25, 2012
    Location:
    michigan north detroit
    #7
    I did yesterday about 10 minutes after I received the phone.
     
  8. mclld, Apr 29, 2017
    Last edited: Apr 29, 2017

    mclld macrumors 68000

    Joined:
    Nov 6, 2012
    #8
    Also take screen shots of the listing and any interaction you have plus upload all that and pics of your phone
     
  9. Snot Rox macrumors 6502

    Snot Rox

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    SF Bay Area, CA
  10. mrskullfreak thread starter macrumors 6502a

    mrskullfreak

    Joined:
    Jan 25, 2012
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    michigan north detroit
    #10
    Yes it was opened
     
  11. Relentless Power, Apr 29, 2017
    Last edited: Apr 29, 2017

    Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #11
    You should receive your money back. Smart that you photographed the defects. Keep in contact with Pay Pal. Also, record all messages/transactions with the seller. You can also forward any documentation to Pay Pal for reference. The Fact that the box was already opened when it should not have been when the seller claimed it was new, is reason enough to file a claim against this individual. Hope this works out for you.
     
  12. Snot Rox macrumors 6502

    Snot Rox

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    Sep 16, 2014
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    SF Bay Area, CA
    #12
    You should have a good case against him then since he said it was new. The seal shouldn't be ripped.
     
  13. From A Buick 8 macrumors 68040

    From A Buick 8

    Joined:
    Sep 16, 2010
    Location:
    Ky Close to CinCinnati
    #13
    once you get your money refunded by paypal, transfer that money out of paypal . also once you get your money out of pay pal work out a plan to send the phone back to the seller
     
  14. nviz22, Apr 29, 2017
    Last edited: May 4, 2017

    nviz22 macrumors 68040

    nviz22

    Joined:
    Jun 24, 2013
    #14
    I meant to say once you get a refund in your PayPal account, transfer the $ back to your bank account or credit card. Seller shouldn't be able to take your $ because that's complete BS that someone tries to pull that type of fraud stunt.
    --- Post Merged, Apr 29, 2017 ---
    I would also warn people about the user name so people don't buy from them.
     
  15. GrumpyMom macrumors 603

    GrumpyMom

    Joined:
    Sep 11, 2014
    #15
    I lost track of what happened to your original order with Samsung. Did you cancel that one?
     
  16. mrskullfreak thread starter macrumors 6502a

    mrskullfreak

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    michigan north detroit
    #16
    Yes I had a s8 ordered for Samsung cancelled because I wanted a plus.
     
  17. jamezr macrumors G4

    jamezr

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    Aug 7, 2011
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    US
    #17
    Good luck! Sorry that happened to you but you should be able to get a full refund. PayPal always sides with the buyer....always....
     
  18. ramram55 macrumors 6502

    Joined:
    Jul 27, 2012
    #18
    Good you filed a claim with Paypal, you will surely get your money back, I had a bad experience with a seller here (macrumors) buying
    Iphone 6s plus, I was accused as a scammer, it was a used one though sometime you get the feeling the moment they pulled a fast one on you. It always pay with Paypal regular, not gift. The motto is buyers beware.
     
  19. MRU, May 1, 2017
    Last edited: May 1, 2017

    MRU macrumors demi-god

    MRU

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    Aug 23, 2005
    Location:
    Other
    #19
    Have you not considered just taking it to a Samsung store and seeing if they will replace it out as it's within it's manufacturers hardware warranty. Might be a lot quicker a resolution than filing claim and waiting 30 days for resolution on PayPal ....
     
  20. mrskullfreak, May 1, 2017
    Last edited: May 1, 2017

    mrskullfreak thread starter macrumors 6502a

    mrskullfreak

    Joined:
    Jan 25, 2012
    Location:
    michigan north detroit
    #20
    Update PayPal ruled in my favor
    I have to send it back then I get my refund.
    The seller basically threatened me on swappa saying "if I did anything to it he will drive up to my house because am 2.5 hours away"
    I said is this a threat he said no then he said.
    If I were to pull a scam he would drive up and call the cops wth is wrong with people.
    Maybe he didn't see the screen maybe he did either way he has to return it wherever he bought it.
    Or try and pawn it on someone else.
    Any suggestions on this?
    I figured I would video and take pictures of me boxing the phone up for proof that I actually sent it and boxed it
    Am definitely done with swappa.
    And I did check the phone out in my home for a bit I liked it and it worked great.
    I didn't really use it so it's not like I tested it out.
    Just went through the settings a little.
    Now to decide if I should buy one from ATT or not.
     
  21. MRU, May 1, 2017
    Last edited: May 1, 2017

    MRU macrumors demi-god

    MRU

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    Aug 23, 2005
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    #21
    It honestly just sounds like a sale that has gone wrong based entirely on miscommunication and assumptions based on a total lack of trust from both seller and buyer.

    As much as you think you are being scammed it sounds like the seller is feeling exactly the same way about the situation and feels he could be being duped by you and could be a S8+ down themselves.

    It sounds like it was genuinely sold (by seller) and bought in good faith (by yourself) and escalated very quickly once you discovered an issue that the seller may have been utterly unaware of. After all why would they put themselves through hassle of selling a flawed phone when it's essentially brand new and they would be able to return / replace it themselves had they been aware of the fault. That would have been a lot less hassle than selling it onwards. It doesn't make any sense.

    With that in mind you can understand why he could think he is being duped by you. It does happen to sellers.

    Maybe best advice would be to avoid swappa in the future once this is sorted one way or the other.
     
  22. jamezr macrumors G4

    jamezr

    Joined:
    Aug 7, 2011
    Location:
    US
    #22
    Definitely would video and take a ton of pictures in really good lighting. I would also take extreme care in the packaging. Send it back via UPS or Fedex where you get tracking and signature required only by the recipient. So only he can sign for the package and no one else.
    I would take screen shots of his threats too.....
    Be sure to sign out of your accounts on the phone and do a complete factory reset.

    Let us know how it goes :)
     
  23. Tinmania macrumors 68040

    Tinmania

    Joined:
    Aug 8, 2011
    Location:
    Aridzona
    #23
    Assuming it went down as the OP said it did, it doesn't matter what the seller thinks. If the buyer returns phone, seller is made whole. The seller ends up exactly how he started. If the buyer doesn't return phone buyer is not whole: he ends up with a defective phone after paying for, what was advertised as, a brand new phone.



    Mike
     
  24. mrskullfreak thread starter macrumors 6502a

    mrskullfreak

    Joined:
    Jan 25, 2012
    Location:
    michigan north detroit
    #24
    I called I would have to go through Samsung.com so am just returning it to seller.
    I already did a label with usps and he has to sign.
    Factory reset will sign me out of everything right?
     
  25. jamezr macrumors G4

    jamezr

    Joined:
    Aug 7, 2011
    Location:
    US
    #25
    It should...i would double check and try to go through setup and see if it asks for the last Samsung account that was used on it just to be safe.

    Does USPS let you specify the actual recipient? I would make sure the seller is the one to sign for it....
    So if you send it to John Doe....make sure John Doe is the only one that can sign for it.
     

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