I wonder if Apple sells refurbished iPhones (IPhones that have been returned) like they do laptops?
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Sadly, I didn't exchanged any of those 4 items I returned. As mentioned in an earlier post, I will purchase the 15" MBP-tb in 2018. If my 2011 MBA begins to fail before then, I will get the 2017 model and hope no keyboard issues. I also plan on purchasing the AirPods once Apple integrates more control features like changing song tracks and volume +/- without having to pull out the iPhone for that. And most definitely, I will be upgrading my 5S next year - hoping for an X Plus. So my purchases won't get registered until 2018.No one can answer this type of question. There are no doubt a myriad of factors involved that no one knows a number, the timeframe, and so on. If you return something and buy a replacement, that's not as "bad" as simply returning an item and not buying something. The return reason could also factor in. Apple no doubt categorizes the reasons given and a reason like "I didn't like it" won't help a customer's 'rating'.