Buyer Beware - iPhone / O2 replacement policy

Discussion in 'iPhone' started by poodlebra, Jul 30, 2009.

  1. poodlebra macrumors newbie

    Mar 22, 2006
    My iPhone has developed an intermittent fault after only 10 days - every now and again when receiving a call/sms, the screen just goes blank white, and the only way to get a response is to switch the phone off and back on.

    A factory restore didn't resolve the matter. After two calls to Apple they said they'd take it back to test, and possibly send a replacement. All of which would take two weeks! For a 10-day old unit!

    I took it back to the O2 store, but they'd only replace it if I could demonstrate the fault. As it's intermittent this wasn't really feasible.

    Since I only signed my contract with O2 13 days ago I'm cancelling it and starting another one. A bit of an extreme measure, but the only way around it.

    Apparently, signing up to a business tariff gets you next day handset replacement. Something to bear in mind.
  2. Pixellated macrumors 65816

    Apr 1, 2008
    Take it to an Apple store for a no question asked replacement.
  3. poodlebra thread starter macrumors newbie

    Mar 22, 2006
  4. SFStateStudent macrumors 604


    Aug 28, 2007
    San Francisco California, USA
    That's gotta' suck big time. Plus the hassle of returning it and canceling the contract, only to start a new one.....:(
  5. colmaclean macrumors 68000


    Jan 6, 2004
    Easy solution - move to Glasgow. ;)

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