I have to agree, I would be upset too if I had to exchange my new phone for a refurbished unit. You pay 200 for it new. Refurbished or "Refreshed" units sell for $50 or $100 less. You're getting screwed. Now if I had originally purchased a refurb and something was wrong, I wouldn't mind a refurbished unit as a replacement.
Also, the theory that refurbished units go through a thorough testing is somewhat BS. I have 2 different relatives who had to have their phones replaced with refurb's and the refurbs were WORSE than there originals; i.e. - one had slight scratches on the back & 6 dead pixels. the other refurb had a light leak the entire length of the left side and when moving the phone, something inside rattled.
Also, the theory that refurbished units go through a thorough testing is somewhat BS. I have 2 different relatives who had to have their phones replaced with refurb's and the refurbs were WORSE than there originals; i.e. - one had slight scratches on the back & 6 dead pixels. the other refurb had a light leak the entire length of the left side and when moving the phone, something inside rattled.