Buyer Beware! Newegg Refurbs!

[Archerious]

1. I ordered a MBP 15 inch late 2011 model for $1079, it has AMD Radeon HD6750M 512MB VRAM, 4GB RAM, 500GB HDD. MD318LL/A-R
2. When it arrived, the laptop froze on its first boot, granted I thought "must be software"
3. After a clean install of Mountain Lion, the MBP still froze.
4. Installed G.SKILL 8GB (2 x 4GB) DDR3 1333 (PC3 10666) Memory for Apple Model FA-10666CL9D-8GBSQ hoping to fix issues
5. Freezing still persists when MBP is under high load, or after awaking from sleep
6. Disables Automatic Graphic Switching, and gets bad battery life but freezing while under load happens less often
7. Freezing under load persists and laptop freezes every time I awake from sleep, requiring a hard power off (holding the PW Button)
8. Ran Apple Hardware Diagnostics on quick and though settings (first setting took 4 min 28 sec) (second setting took over 45 min)
9. No issues found on Apple Hardware Diagnostics
10. I run fix hardware permissions etc, still messed up and not working properly
12. Call Newegg and Rep tells me to try another HDD or Return laptop for REPLACEMENT, no refund offered since its a Refurb (*** My Life)
13. I go to Fry's and buy a Corsair SSD, it was expensive, but I installed Mountain Lion after formatting etc
14. Laptop is faster, but after awaking from sleep, the MBP is frozen and fans kick in hard and don't stop, despite the laptop not warm anywhere (my house is at 72 Degrees Fahrenheit)
15. I create "replacement RMA" to my dismay, as Newegg will probably send me another "falsely claimed Apple Certified Refurb"

Now is where the "fun" happens. My Refurb iMac is a late 2012 model (STRAIGHT FROM APPLE.COM), with 24GB RAM, 1TB HDD, GTX 675MX, etc and it has NO PROBLEMS whatsoever.

SO HOW THE HELL DOES NEWEGG GET AWAY WITH "CLAIMING" THEIR APPLE COMPUTERS ARE APPLE CERTIFIED REFURBS?! THE NEWEGG REP TOLD ME NEWEGG GETS THEY'RE REFURBS FOR "UN-NAMED DEALERS/VENDORS". WTF!

Really?

BUYER BEWARE. DO NOT, buy Newegg's refurbs. Now let's see how Fuked up the second refurb is since I can't get a refund.

I'm getting everything written out to put on BBB, Ripoff Reports, and other places. I have given Newegg almost $10,000 dollars worth of business, my business gets they're parts, Macs etc from Newegg, Routers, RAM, HDD, etc from Newegg. Never again.

Did I forget to mention I have to pay the return shipping out of pocket? Even though I paid for shipping...

One more time, Buyer Beware Newegg

 

[hollowplayer]

File chargeback with ur cc company.

 

[Ledgem]

So you buy one refurbished product from Apple, don't have problems, and then buy one refurbished problem from NewEgg, have an issue, and assume that NewEgg's refurbished products somehow aren't? What sort of reasoning is that?

If the product is truly Apple-certified then it should have a one-year warranty from Apple. Did you even try taking it to an Apple store for diagnosis?

 

[Gaidin43]

Newegg is a horrible company with a crappy return policy. They screw the customer any time they can. Read the BBB reviews on some of the shady tricks they've pulled on individual and cooperate consumers.

 

[lagisibuk]

I disagree with this statement.
Your unlucky cant describe overall of newegg.

Someday, when u buy a new product from apple and get the same problem, what do you think? Hehehe

My question: are the newegg state that u're macbook is refurb product?

 

[robvas]

I never buy open-box from NewEgg, you're just doing their RMA testing for them

 

[GoCubsGo]

File chargeback with ur cc company.

Return the product first. You can't file a chargeback if you're holding the merchandise and the company offered replacement.

So you buy one refurbished product from Apple, don't have problems, and then buy one refurbished problem from NewEgg, have an issue, and assume that NewEgg's refurbished products somehow aren't? What sort of reasoning is that?

If the product is truly Apple-certified then it should have a one-year warranty from Apple. Did you even try taking it to an Apple store for diagnosis?

This. I don't get why you didn't go to Apple.

 

[swerve147]

NewEgg isn't an authorized Apple reseller. None of the Macs NewEgg sells are described as "Apple certified" on their website. Furthermore they all have a limited replacement only return policy on them, and a 30 day warranty on repair (which sounds like it's provided by NewEgg, and not Apple)

That all said, you probably shouldn't buy Macs from NewEgg. But at the same time they weren't exactly being disingenuous on what they sell, or their return policy, either.

 

[bkmvincent]

The fact that you stated yourself you've given them $10,000 worth of business kind of nullifies your point. Clearly they've been a good vendor for you up until this point, and suddenly just because you get one bad egg (sorry for the pun) you completely disregard the company's history?

I've been a customer with them for nearly ten years and truly cannot recall an instance where I was screwed over by them. Maybe I'm just lucky, but I find that hard to believe considering how many people I speak with have a similar experience. Granted I've never purchased an Apple product from them, but what's the point in that anyway? Maybe unless you're using someone's affiliate link or something.

Sorry to hear about your issue with the refurb, though. Having to troubleshoot hardware is not fun, especially when you expect it to work.

 

[c1phr]

I've been a Newegg customer for years now, but my past few transactions with them have ended with me less than happy. I have at least one friend that I know of who has also had a less than good experience with them. Amazon all the way for me from now on.

 

[Archerious]

NewEgg isn't an authorized Apple reseller. None of the Macs NewEgg sells are described as "Apple certified" on their website. Furthermore they all have a limited replacement only return policy on them, and a 30 day warranty on repair (which sounds like it's provided by NewEgg, and not Apple)

That all said, you probably shouldn't buy Macs from NewEgg. But at the same time they weren't exactly being disingenuous on what they sell, or their return policy, either.

"None of the Macs NewEgg sells are described as "Apple certified" on their website." Is not true. See the screenshots. Furthermore they claim Apple gives a 90 day warranty on the refurbs Newegg sells (see screenshot), but that is not true. I took the MBP to Apple Store and called Apple Care twice. Both times over the phone told either HDD or logic board, and was told my MBP has NO warranty with apple. Apple Store Genius said Logic Board $300 minimum repair etc. On my original order, it was $1079, and then $99 for a 1 year hardware warranty through Newegg. What pisses me off it that the MBP was messed up to begin with, and I might get another messed up unit. Each time I'm stuck paying around $20-$30 in return shipping and signature required charges. That is not fair at all, especially to a long term customer. That is why I am upset. I guess by your logic I should get over it.

Another thing Newegg lies about:

Warranty
Limited Warranty period (parts): 90 days
Limited Warranty period (labor): 90 days
Manufacturer Contact Info
Manufacturer Product Page
Website: http://www.apple.com/
Support Phone: 1-800-275-2273
Support Website
View other products from Apple
Return Policies
This item is covered by Newegg.com's Limited Replacement Only Return Policy.

Return for refund within: non-refundable
Return for replacement within: 30 days

there is not apple warranty.

 

[Archerious]

Return the product first. You can't file a chargeback if you're holding the merchandise and the company offered replacement.


This. I don't get why you didn't go to Apple.

Because I stupidly thought I was getting a good deal, a MBP 15 inch late 2011 model at Apple Refurb store is around $1499-$1699 but this one at Newegg was $1079. I understand the price difference now, but I didn't before. Misinformation that Newegg gave me (otherwise known as lies) made me believe I was getting a great deal, with a 90 day Apple warranty, and a product that was a Certified Apple Refurb (see screenshots in other post).

----------

I disagree with this statement.
Your unlucky cant describe overall of newegg.

Someday, when u buy a new product from apple and get the same problem, what do you think? Hehehe

My question: are the newegg state that u're macbook is refurb product?

Well Newegg said this is a Certified Apple Refurb, see other post for screenshots from http://www.newegg.com/Apple-Store/PromotionStore/ID-32

I thought I was getting a good deal.

 

[swerve147]

"None of the Macs NewEgg sells are described as "Apple certified" on their website." Is not true. See the screenshots.

Holy... my sincere apologies, advertising the products as "Apple Certified Refurbished Products" is absolutely dishonest. I definitely did not see that at first. I hope you give them hell about this.

 

[Archerious]

Holy... my sincere apologies, advertising the products as "Apple Certified Refurbished Products" is absolutely dishonest. I definitely did not see that at first. I hope you give them hell about this.

Don't worry about it, I was a bit rough too. Newegg customer support is closed right now, but on Monday I'll call and complain.

 

[old-wiz]

I thought only Apple sold their own refurbs; I didn't know they sold them in bulk to 3rd party resellers. Anyway I wouldn't buy a refurb from anyone but Apple, but then I don't trust 3rd party sellers like MacMall or NewEgg anyway.

 

[Archerious]

I thought only Apple sold their own refurbs; I didn't know they sold them in bulk to 3rd party resellers. Anyway I wouldn't buy a refurb from anyone but Apple, but then I don't trust 3rd party sellers like MacMall or NewEgg anyway.

According to Apple Care rep, Apple does NOT sell their refurbs out. She told me Newegg is most likely getting them from 3rd party dealers/vendors. I found this out a few days ago.

 

[srsub3]

I think this is enough for menacing a legal action at the customer care... usually these things work well.... when they know they are wrong and you tell them a lawyer is around the corner.... try and see

 

[sharkman]

I'm not sure i would mess with Newegg's legal team...

 

[BrianBaughn]

Have you checked the serial number at Apple's website to see what the warranty status is?

 

[lianlua]

"None of the Macs NewEgg sells are described as "Apple certified" on their website." Is not true. See the screenshots.

No, it's still true. Setting aside that a website category header is ultimately irrelevant anyway, it says "Apple Certified Refurbished Products", which is the same as "Certified Refurbished Apple Products" and not "Apple-certified Refurbished Products".

Confusing? Maybe. Lies? No. It doesn't say that Apple is the one doing the certification, and in fact there are so many indications here that they aren't that you'd have to be willfully ignorant to believe it. Then there's the fact that Apple's "certification" would be worthless in a transaction not involving Apple even if that were the case. But at least you'd have a false advertising claim at that point.

It's $400 cheaper, carries nowhere near the same warranty, is sold flatly nonrefundable, and is not being sold by Apple. Those should all set off warning bells.

Furthermore they claim Apple gives a 90 day warranty on the refurbs Newegg sells (see screenshot), but that is not true.

Again, nowhere does it say Apple provides the 90 day warranty, and in fact the warranty popover explicitly mentions that third parties offer warranty protection.

You bought a used computer that turned out to be a lemon. They're offering to replace it. Just do it and move on. The lesson here is that projecting your assumptions on a deal that looks too good to be true can lead to unnecessary headaches, and that Newegg's customer service isn't all that great.

Each time I'm stuck paying around $20-$30 in return shipping and signature required charges.

To be fair, that is standard practice with warranty replacements. Each side pays for their own shipping charges. That's why most warranties on many products are useless--it's ultimately easier to replace them than to use the warranty.

I think this is enough for menacing a legal action at the customer care... usually these things work well.... when they know they are wrong and you tell them a lawyer is around the corner.... try and see

No lawyer is going to take this on. This is a simple "angry customer regrets buying the false bargain" matter. It plainly says it's a nonrefundable purchase, and that's what he's really angry about.

 

[Archerious]

No, it's still true. Setting aside that a website category header is ultimately irrelevant anyway, it says "Apple Certified Refurbished Products", which is the same as "Certified Refurbished Apple Products" and not "Apple-certified Refurbished Products".

Confusing? Maybe. Lies? No. It doesn't say that Apple is the one doing the certification, and in fact there are so many indications here that they aren't that you'd have to be willfully ignorant to believe it. Then there's the fact that Apple's "certification" would be worthless in a transaction not involving Apple even if that were the case. But at least you'd have a false advertising claim at that point.

It's $400 cheaper, carries nowhere near the same warranty, is sold flatly nonrefundable, and is not being sold by Apple. Those should all set off warning bells.



You bought a used computer that turned out to be a lemon. They're offering to replace it. Just do it and move on. The lesson here is that projecting your assumptions on a deal that looks too good to be true can lead to unnecessary headaches, and that Newegg's customer service isn't all that great.

To be fair, that is standard practice with warranty replacements. Each side pays for their own shipping charges. That's why most warranties on many products are useless--it's ultimately easier to replace them than to use the warranty.

No lawyer is going to take this on. This is a simple "angry customer regrets buying the false bargain" matter. It plainly says it's a nonrefundable purchase, and that's what he's really angry about.

I had to pay shipping to get the MBP to my door, and I think it's BS that I need to pay shipping again when this is their mistake. I didn't say "give me a lemon".

UPDATE: I got off the phone with Newegg's Return department rep, she said three or so things that were important.

1. Newegg does NOT test ANY refurbished product before sale, the vendor sends refurb to Newegg, Newegg then sells and ships.

2. If item is defective YOU/THE BUYER has to call Newegg and tell the rep, if you want Newegg to cover the cost of RMA. Then a Newegg employee will test in house if its defective, then contact vendor for replacement.

3. It takes 7-10 days after receiving item back to send.


That's about it. I'll return for replacement, and I'll update the thread when the replacement comes in, which will be around 2-3 weeks from now.

 

[johnnnw]

I love Newegg, but I would also never buy open box/refurb stuff.

 

[b06tmm]

I'm sorry for your dilemma but I would not buy any refurbished Apple item from anyone other than Apple.

 

[lianlua]

I had to pay shipping to get the MBP to my door, and I think it's BS that I need to pay shipping again when this is their mistake. I didn't say "give me a lemon".

Shipping costs money regardless of the reason. Retailers will often (but far from always) cover replacement shipping charges due to their error for refundable products, but rarely beyond that.

That's the difference between a return/exchange and a warranty repair. In this case, you're relying on the third-party vendor's warranty for the replacement of a nonrefundable product that is defective due to no fault of Newegg, and as with almost all product warranties, each party pays its own shipping charges. You pay to send it to them, they pay to send the repaired or replaced one to you.

Buying second-hand can be a great cost savings, but it can also be a big headache, and this is one of the reasons.

 

[swerve147]

Setting aside that a website category header is ultimately irrelevant anyway, it says "Apple Certified Refurbished Products", which is the same as "Certified Refurbished Apple Products" and not "Apple-certified Refurbished Products".

Confusing? Maybe. Lies? No.

I disagree with this comment. "Apple Certified Refurbished Products" is being straight up dishonest, plain and simple. There's no way you can read that and not assume that they're selling Apple certified refurbished product (yeah, I just repeated verbatim what was on the website because there is no room for misinterpretation there).

Play with the word order all you want, "Apple Certified Refurbished Products" is much more than "confusing", it's flat out as close you can get to a straight up lie as you can possibly get. It's dishonest for sure and absolutely wrong for them to put that there.