I actually don't plan on exchanging or returning my iPhone 5S, but in the past I have exchanged/returned phones for the most ridiculous reasons. I was quite the OCD person lol. Anyway, that's a different story lol. You can say my AT&T store hates servicing me. They all role their eyes when I walk in. I know it, doesn't bother me though because I'd role my eyes at me too for doing over 30 returns in a year haha. Towards the end of my iPhone 5S purchase the girl kept going over the return policy (preferably discussing if the phone is defective in any way). They said about 5 times that you must take the phone to Apple for a replacement and that AT&T will not swap it out. I was unaware of this change, but just thought I'd let people know. Sorry the picture got rotated.