Buyer's beware of AT&T's exchange policy, its changed!

[MattMJB0188]

I actually don't plan on exchanging or returning my iPhone 5S, but in the past I have exchanged/returned phones for the most ridiculous reasons. I was quite the OCD person lol. Anyway, that's a different story lol. You can say my AT&T store hates servicing me. They all role their eyes when I walk in. I know it, doesn't bother me though because I'd role my eyes at me too for doing over 30 returns in a year haha.

Towards the end of my iPhone 5S purchase the girl kept going over the return policy (preferably discussing if the phone is defective in any way). They said about 5 times that you must take the phone to Apple for a replacement and that AT&T will not swap it out. I was unaware of this change, but just thought I'd let people know.

Sorry the picture got rotated.

 

[CorbinDallas]

So are you saying that if you want to exchange for a different device/storage/color etc you now go through apple instead of att? I remember trying to do this in the past and apple made me go back to att for an exchange. If the device is faulty or defective than yes you must go to apple but this has always been policy since att adopted the iPhone.

 

[joeshmo2010]

This isn't new. AT&T has always stated that you must go to apple for any warranty/defect issues regardless of time. If you want to exchange for another color, or maybe a different size, or even another phone, you do that at AT&T and have 14 days to do so.

 

[KPOM]

I think that's actually fairly common. I've seen that on everything from phones to ceiling fans. If it's defective, you take it up with the manufacturer who is providing the warranty support. If you just want to return it, you bring it back to the retailer.

 

[aristobrat]

So are you saying that if you want to exchange for a different device/storage/color etc you now go through apple instead of att?

No. In that situation, you have to go through the place where you originally bought it.

If you didn't buy it from Apple, all Apple can do is service it (i.e. warranty work).

 

[CorbinDallas]

No. In that situation, you have to go through the place where you originally bought it.

If you didn't buy it from Apple, all Apple can do is service it (i.e. warranty work).

Exactly - just didn't understand why the OP made mention of this as its been policy since day 1 with iphones.