Buying AppleCare online vs. in-store

Discussion in 'MacBook Pro' started by Irock619, Dec 4, 2015.

  1. Irock619 macrumors 68000

    Irock619

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    #1
    I bought a new MBPr a couple weeks ago and I went into the Apple store a couple days ago to purchase AppleCare. The rep said I had to have my MBPr with me so they can inspect it before selling me AppleCare. I didn't have my computer so I left. I went home and chatted online with an Apple rep. They said I can order AppleCare online and activate the insurance once the paper work comes in the mail. So basically if you purchase AppleCare in the store they inspect your computer, but if you purchase online no inspection is required. Anybody else experience this? I ordered the AppleCare last night and should have the paper work Monday. Was the online rep wrong? Will I have to bring my computer into an Apple store to activate my warranty?
     
  2. fisherking macrumors 603

    fisherking

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    #2
    never heard that before. you can buy applecare anytime within the first year of ownership; in the store, online, wherever...and no one needs to inspect your mac first.
     
  3. Irock619 thread starter macrumors 68000

    Irock619

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    #3
    The manager of the store said they need to inspect my computer first and also run diagnostics. I am not opposed to them inspecting my computer, after all it is brand new. I was just disappointed that I drove to the store (20 min away) only to be refused applecare because I didn't bring my computer.
     
  4. T5BRICK macrumors 604

    T5BRICK

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    #4
    The manager was wrong.
     
  5. CoastalOR macrumors 68000

    CoastalOR

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    #5
  6. Irock619 thread starter macrumors 68000

    Irock619

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    #6
  7. Weaselboy Moderator

    Weaselboy

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    #7
    I think the manager is confusing Applecare for the Mac with Applecare+ for iOS devices which does require an inspection. Applecare for the Mac does not require the inspection. I have seen a few posts on here about Apple Store employee confusion on this issue.

    See quote below from here.

     
  8. Irock619 thread starter macrumors 68000

    Irock619

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    #8
    Major fail by Apple store manager!
     
  9. Aneef macrumors regular

    Aneef

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    #9
    Sorry to hack your thread, but there is no store that delivers product to where I live. And if some stores do, they take a lot of days and charge extra shipping charges. So if I want to purchase Apple Care for my Macbook pro online from any store, do they need to deliver something to my residency or I can simply get some subscription code from them and there is no need for any stuff to be delivered? Actually I don't know how the Apple Care subscription works.
     
  10. Irock619 thread starter macrumors 68000

    Irock619

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    #10
    They told me I would get a code in the paperwork that comes in the mail, but if you look and B&H Video it says instant subscription. So I guess it depends where you buy it from.
     
  11. Aneef macrumors regular

    Aneef

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    #11
    Is the paperwork necessary? Or is it ok if I just register the subscription code online?
     
  12. Irock619 thread starter macrumors 68000

    Irock619

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    #12
    The code is in the paperwork. Once you have that you subscribe online with the code.
     
  13. Clix Pix macrumors demi-goddess

    Clix Pix

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    #13
    I am thinking that this must be a new policy; today I was at the Tysons (Northern Virginia) Apple store with a friend and happened to think that while I was there I wanted to pick up AppleCare for my rMBP that I had purchased in December. I asked about it and was told the same thing that has been mentioned in this thread, that I would need to bring in my machine so that they "can see the serial number." Eh..... You can also get the serial number off the receipt, of course, or the box, for that matter. Obviously I didn't have any of that with me. Anyway, since I don't live that far from the Apple store it is not that great an inconvenience, but still..... I remembered having seen this thread and so was not as surprised as I otherwise might have been. My first thoughts, too, are that the person in the store was confusing this with the requirements for AppleCare Plus and an iOS device, but I didn't argue with him. I'll just take my computer and the receipt into the store tomorrow or the next day and we'll see how the AppleCare situation is handled..... The guy with whom we spoke today also said that the AppleCare purchase is associated with the specific machine, so that in the event someone sells their computer to someone else, if it is still under AppleCare it doesn't matter who the original purchaser is, that the ApplecCare is something which goes with the individual machine. That's something else that I think is fairly new.

    In both instances it makes sense to me. Having the prospective AppleCare purchaser bring his or her machine into the store for an inspection prior to the sale of the AppleCare coverage protects both Apple and the consumer from fraudulent purchases and claims. My friend said, as we were discussing this on the way home, "but your machine is NEW!" I nodded and said, "but it is possible for someone to purchase a new Mac one day and the same day or the very next day something untoward happens: a drop, a liquid spill, someone steps on the thing, it gets knocked into a wall......" Also some situations may not be clearly recognizable as being accidental events or an incident could happen which doesn't leave apparent damage on the machine's exterior but nonetheless affects something on the inside. I am guessing that this is why there is apparently now the requirement for a machine to be brought in and examined both on the outside and through diagnostic tests. ?? I would also guess that this could definitely put a crimp in the sales of AppleCare from places other than the Apple store, too, unless the purchase were made at the same time that someone is purchasing a machine there.
     
  14. killawat macrumors 65816

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    #14
    but that doesn't make any sense. I could understand this if they allowed you to purchase Applecare when the machine is out of warranty. Buying Applecare doesn't make them liable for any accidental damage on the rMBP, so if I buy AppleCare while within the 1 yr warranty, nothing is gained beyond the standard coverage. Sounds very inconvenient.
     
  15. Clix Pix macrumors demi-goddess

    Clix Pix

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    #15
    I agree. For me, living not all that far from the Apple store, it is a bit of an inconvenience but not a big deal, especially since the machine in question is an rMBP anyway rather than, say, a 27" iMac, but still, it IS annoying. Right, Applecare does not cover accidental damage anyway, and indeed nothing is gained beyond the standard warranty. Just seems strange if indeed they have changed their policy......
     
  16. T5BRICK macrumors 604

    T5BRICK

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    Oregon
    #16
    This is all just uninformed Apple employees. If it were a new policy you wouldn't be able to buy AppleCare online or over the phone from Apple.

    http://www.apple.com/shop/product/A...n-plan-for-macbook-macbook-air-13-macbook-pro
     
  17. emilioestevez Suspended

    emilioestevez

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  18. Clix Pix, Jan 18, 2016
    Last edited: Jan 18, 2016

    Clix Pix macrumors demi-goddess

    Clix Pix

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    8 miles from the Apple Store at Tysons (VA)
    #18
    An update: I did indeed take my 15" rMBP into the Apple store and someone looked it over briefly (didn't even open it, though) and got the serial number from the bottom case and that was that. I suppose I could have just taken in my receipt, which also has the serial number on it, but figured I'd do the whole thing with the machine just for the heck of it. The Specialist explained that in the retail stores this is their policy now -- that said, I think one can still buy AppleCare online or through a third-party vendor such as B&H. For me it wasn't that much of a hassle to take the machine over there since the store is fairly close to where I live, but for someone who lives at a distance definitely it would behoove them to buy AppleCare at the time of purchasing the machine or get AppleCare online.

    After she had "inspected" my rMBP and got the serial number from it, and I had paid for the AppleCare, the Specialist then automatically enrolled my machine with AppleCare. It was just as if I'd purchased it the day I was buying the machine -- the process involved no paperwork on my end, no needing to go online and register the machine myself (not that this is such a big deal -- I've certainly had plenty of experience doing that in the past with previous Apple products I've purchased over the years!). Also it was clarified to me that the AppleCare is directly connected to the machine itself, not to the owner, which is useful when selling a machine to someone and it still has some AppleCare coverage left on it.

    In answer to the question about AppleCare being applicable worldwide, I don't know, but I do know that each country has its own policies around warranties and such. I would hope that if I were in another country with my rMBP and something needed repairing that, yes, since I have AppleCare purchased on it in the US that I could still have whatever was necessary done at an Apple store or repair facility in that other country.
     
  19. Yaccity macrumors member

    Yaccity

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    #19
    Is it safe to buy Apple Care off eBay if it's from a reputable seller?
     
  20. takeshi74 macrumors 601

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    Feb 9, 2011
    #20
    Your call to make. A reputable seller should be reliable but there are no guarantees. I'd suggesting buying from B&H as suggested above.
     
  21. mofunk macrumors 68000

    mofunk

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    #21

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