Before I got my last MacBook, I had a refurbished iBook. I don't know if it was because it was a refurb, but it had all kinds of problems, i.e. keys not working, screen dieing, motherboard crashing, whatever. Apple always fixed it, in the fastest time possible (even though it was sent out to California a few times). It was covered under Apple care the whole time.
When I decided I was going to buy the MacBook, my brother offered to buy the iBook from me. The (I'm pretty sure it was the) disc drive wasn't working for whatever reason, so I brought it to get fixed before he bought it from me. A week went by, and I called up to see if it was ready. They said no, so I waited another two or three days. I called up, and they started apologizing up and down that it was taking too long to get the part, so I should come in the next day for a new laptop. I thought I was just getting another refurbed iBook, but no. They gave me a brand new (still in the box) MacBook. No questions asked.
This is why I'll always invest in Apple Care (even though i think I'll be buying it off eBay from now on).
When I decided I was going to buy the MacBook, my brother offered to buy the iBook from me. The (I'm pretty sure it was the) disc drive wasn't working for whatever reason, so I brought it to get fixed before he bought it from me. A week went by, and I called up to see if it was ready. They said no, so I waited another two or three days. I called up, and they started apologizing up and down that it was taking too long to get the part, so I should come in the next day for a new laptop. I thought I was just getting another refurbed iBook, but no. They gave me a brand new (still in the box) MacBook. No questions asked.
This is why I'll always invest in Apple Care (even though i think I'll be buying it off eBay from now on).