Buying online question

Discussion in 'MacBook Pro' started by trucapace, May 3, 2010.

  1. trucapace macrumors newbie

    May 26, 2009
    If I buy a MBP online (say Macmall) and it shows up with a problem (dead pixel, etc.) can I take it to an Apple store for repair/replacement? Or do I have to return it to where I bought it?
  2. trucapace thread starter macrumors newbie

    May 26, 2009
    Found the answer to my question....

    From MacMall site:

    Apple products are non-returnable: Apple Computer offers a one year warranty on all new equipment. During the warranty period, you may call 1-800-275-2273 to receive warranty service. Apple will attempt to solve your problem via phone. If they are unable to solve the problem, they will either dispatch a replacement via Airborne Express or will direct you to the closest Apple service center. In most cases, contacting the 800 number is the most expedient manner to obtain warranty service on Apple equipment. If a situation extends beyond Apple or an Apple service center's ability to resolve, please contact your MacMall representative for further guidance.
  3. Hellhammer Moderator


    Staff Member

    Dec 10, 2008
    For repair, yes, but they will REPAIR it, not replace it. MacMall on the other hand, should replace it if you ask within 14-days after delivery (return/replacement policy)

    Apple store - dealt as normal warranty case
    MacMall/reseller - dealt as no-questions-asked replacement/return case

    EDIT: MacMalls policy differs from other resellers and Apple....

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