I thought buying my 15" Combo Apple PowerBook from the newly-opened Apple Store in Bluewater Shopping Centre, Kent, UK would be a wonderful experience. Oh how wrong I was... Last night, I phoned the Apple Store to reserve the PB and an extra 512Mb chip of RAM. They said that they couldn't install the ram there and then, because they need payment before they can crack open the case. We arrived at BlueWater at about 11:00am this morning and handed over out credit card, making sure that they knew we wanted an extra chip of RAM. We returned half an hour later to pick up the computer and were told the RAM had been installed. On the way home (which, for the record is a 90 minute journey on a good day, and about a 150 mile round trip) I noted that it seemed strange that the outer security seal on the box was undamaged. We thought nothing of it. I got home and was so eager to get this new piece of kit up and running, I went upstairs and booted it up. Everything seemed to go well - registration send off OK and it started up fine. Until.... I went into "About this mac" to check its specs (something we always do when we buy a new computer). To my horror under "Memory", it said "512Mb DDR SDRAM". Worried, I went into the Apple System Profiler: "Upper slot: 512Mb DDR SDRAM; Lower slow: Empty". Disaster: There was no extra RAM and a £100 (less 8% student discount) dent in my dad's credit card for something that wasn't there! I phoned up the Apple Store and spoke to the Manager - he said he'd phone back when he looked into it, but it was looking like we were going to have to make yet another 150 mile journey down to Bluewater, thus eating up even more time, diesel and money (we have to pay £2 to go over/under the Dartford Crossing). Plus, there'd be the nightmare of parking. When we left Bluewater at 11:45, there were no free spaces at all in the car park, and even more cars were pouring in. I dread to think what it would be like at 3:30, when we would have got down there. For the record, the Regent Street store is well over 2 and a half hours away by road. And I don't fancy going into London by train at the minute... When Paul, the manager eventually phoned back they seemed to have come to an agreement that let me keep my PowerBook and not have to drive down to Kent again. They are going to send a technician up to my house to fit the RAM - they should be here in about two hours, although everyone who tries to visit us always gets lost. This will probably be the last time I buy something from an Apple shop - I may risk buying something from the Apple Online store, but I'll wait and see. Has this experience harmed what I think of Apple? Probably - let's wait and see if I get a working PowerBook to restore my faith in Apple I hope my next post in this thread has some good news and doesn't involve me talking about how an Apple Store manager was made to eat a PowerBook.