Bye bye AppleCare!

[Tobias Funke]

Just looking on the John Lewis website this morning,

and they have changed their free 2 year warranty on all Apple computers to 3 years!

iPads still only 2 years!

 

[toneLA]

Where did you find this info? As for warranties here in the States, it's 1-year only.

 

[Tobias Funke]

Where did you find this info? As for warranties here in the States, it's 1-year only.

Sorry it a large UK store.

 

[toneLA]

Reason number 3 to move to the UK - after Downton Abbey (#1) and Sherlock (#2). Ugh, I miss Europe.

 

[Pheo]

wow, that makes quite a difference!

Just ordered an iPad from them due to the 2yr warranty, will be taking the one I got from the applestore yesterday back under the 14 days (I forgot to check JL).

Given the law in the EU, I really feel apple should just bite the bullet and offer 2 yrs.

 

[Rosh]

I get educational discount so the cost of apple care is about £50. It saves me the hassle of going through john Lewis to fix any problems. Although they are more likely to just replace the machine.

 

[laurihoefs]

Sorry it a large UK store.

Some stores offer that here too. What they won't tell you that clearly, is that they don't actually repair the devices, they refund them, and that by the third year they might only refund 30% of the original value.

I did not find the terms on John Lewis website, they might be better than the ones I've seen offered here. But I urge you to read the fine print.

 

[Tobias Funke]

Some stores offer that here too. What they won't tell you that clearly, is that they don't actually repair the devices, they refund them, and that by the third year they might only refund 30% of the original value.

I did not find the terms on John Lewis website, they might be better than the ones I've seen offered here. But I urge you to read the fine print.

I have not read any fine print yet.

But I did buy a MBP from them last year,

and the sales guy told me any repairs it needed are done by Apple.

Not 3rd party's during the whole warranty period.

If they don't replace it.

I know he was a salesman but you don't make stuff like that up or you get sacked.

 

[laurihoefs]

I have not read any fine print yet.

But I did buy a MBP from them last year,

and the sales guy told me any repairs it needed are done by Apple.

Not 3rd party's during the whole warranty period.

If they don't replace it.

I know he was a salesman but you don't make stuff like that up or you get sacked.

If they offer repairs or replacements instead of refunds, it sounds like a sweet deal

 

[Pheo]

Some stores offer that here too. What they won't tell you that clearly, is that they don't actually repair the devices, they refund them, and that by the third year they might only refund 30% of the original value.

I did not find the terms on John Lewis website, they might be better than the ones I've seen offered here. But I urge you to read the fine print.

Good shout to check, very sensible, but John Lewis pretty much have the reputation as being one of the best at customer service in the UK, so I must admit, I'd lean towards this being a full warranty, and no shenanigans!

 

[ianj1972]

wow....I could see a lot of late 2013 MBP getting returned for full refunds and people re-buying the same model from JL to take advantage of this additional peace of mind, 2 years additional Apple Car is like £280 over here on a 15" rMBP.

 

[zOlid]

We have 3 years in Sweden on all products by law, on just about everything
But you have to be able to prove that it had nothing to do with user error.
And that its some kind of factory fault. But that is basically the same as apples own rules, since they don't replace stuff when you have dropped it or things like that either.