* BYE Connection limit reached for your IP address

Discussion in 'iPhone Tips, Help and Troubleshooting' started by uandme72, Apr 30, 2015.

  1. uandme72, Apr 30, 2015
    Last edited: Apr 30, 2015

    uandme72 macrumors 6502a

    Joined:
    Mar 2, 2015
    #1
    Frequently and intermittently, I am unable to connect and download mails on my iPhone. This problem as started since I have upgraded to iOS 8.3.
    All of a sudden intermittently, it gives me the error message-
    Cannot get mail
    The mail server [xxxx.xxxx.xxx] is not responding. Verify that you have entered the correct account info in Mail settings.

    Steps to Reproduce:
    Try to open different folders in mail account in succession. After few folders, out of sudden, intermittently the mail app gives the error message as described above.

    Expected Results:
    Ideally the error messaage should not come at all. The mail app connectivity should not be broken this way. This problem was not present in iOS8.2

    Actual Results:
    Frequently and intermittently, I am unable to connect and download mails on my iPhone. This problem as started since I have upgraded to iOS 8.3.
    All of a sudden intermittently, it gives me the error message-
    Cannot get mail
    The mail server xxxx.xxxx.xxx is not responding. Verify that you have entered the correct account info in Mail settings.

    The relevant error log is as below:
    READ Apr 18 08:44:04 [kCFStreamSocketSecurityLevelTLSv1SSLv3] -- host:imap.jkm.com -- port:993 -- socket:0x1700d76f0 -- thread:0x170e71480
    * BYE Connection limit reached for your IP address



    I checked up with them, they are saying that the moments when I am getting the error, they are not receiving the hits on their mail server. My mail provider has further indicated that even during part of the period I am idle and not opening any of my folders in mail App, sometimes the app is hitting the IMAP mail server and repeatedly seeking login even though it has been authenticated. This is not an expected behaviour he is saying.
     
  2. adamhenry macrumors 65816

    adamhenry

    Joined:
    Jan 1, 2015
    Location:
    On the Beach
    #2
    Is your mail set for push or fetch? If you are using fetch, what is your schedule setting?
     
  3. uandme72 thread starter macrumors 6502a

    Joined:
    Mar 2, 2015
    #3
    * BYE Connection limit reached for your IP address

    The mail setting is set to fetch. The mail server under question does not support Push.
    However, the problem elaborated is not arising just during fetch. It also occurs during manual opening of the folders by myself. The details are already included.
    Kindly advise.
     

Share This Page