Calendar not syncing with Exchange but mail/contacts do

Discussion in 'iPhone Tips, Help and Troubleshooting' started by sfscott, Jan 29, 2009.

  1. sfscott macrumors member

    Joined:
    Oct 13, 2008
    #1
    Recently, calendar items sent to me via invitation (like from an outlook user) appear on my iPhone but not on my Exchange server. I access Exchange using either Outlook Web Access or Entourage.

    Mail and contacts sync fine, but calendar items do not. They appear on the phone but not on my mail/contact/calendar client.

    This is a recent issue. Ideas?
     
  2. DPA macrumors 65816

    DPA

    #2
    If you upgraded to 2.2.1, did this occur after the upgrade?

    David
     
  3. sfscott thread starter macrumors member

    Joined:
    Oct 13, 2008
    #3
    Don't think so

    I have 2.2 (5G77).

    Don't remember doing an upgrade recently.
     
  4. DPA macrumors 65816

    DPA

    #4
    If you have 2.2 you haven't done an upgrade recently. Make sure you have the calendar information set to be pushed to your phone in iTunes and on your iPhone. If this is not the problem, try resetting that mail account. To do that follow the steps below.

    Resetting a Mail Account on iPhone:
    1) Launch Settings.
    2) Go to Mail settings.
    3) Tap Add Account.
    4) Create the new account as the same account you are having trouble with, in this case, it is you Exchange account.
    5) Fill in all information, correctly of course.
    6) When you are done, click the back button on the top menu bar. This information is automatically saved.
    7) In the Mail app, check to see if the account was setup correctly. Make sure all folders and messages are present. Also check to see if all of your calendars and contacts have been transfered.
    8) Go back to the Mail app and delete the old Exchange account.
    9) The new account should be working in the Mail app, Contacts and Phone app, and hopefully the Calendar app.

    David
     
  5. sfscott thread starter macrumors member

    Joined:
    Oct 13, 2008
    #5
    Thanks

    I will give it a shot. Still doesn't address why the Exchange server itself isn't seeing these items.

    I will see what happens.
     
  6. DPA macrumors 65816

    DPA

    #6
    I don't work for Microsoft (thankfully) so I would not be able to answer this.

    David
     
  7. MacMonkey13 macrumors member

    Joined:
    Jun 29, 2008
    Location:
    Gurnee, Illinois
    #7
    I'm having the same issue. I only use my company's Exchange for email. and calendar. I have set to "Manual" fetching to save battery. However, my scheduled meetings do not appear in my calendar or appear at later times.

    I noticed it was suggested that I set Calendar to "Push". I do not know how to set Calendar to Push while leaving email at Manual.
     
  8. MooneyFlyer macrumors 65816

    MooneyFlyer

    Joined:
    Nov 18, 2007
    Location:
    Boston
    #8
    Curious. Which version of Exchange server are you using? I'm using Entourage 2008 12.1.5, Exchange 2003, latest iPhone build -- things seem to be working fine... I do have the occasion "off by one hour" issue when some Outlook clients invite me. I haven't figured that one out yet though...
     
  9. MacMonkey13 macrumors member

    Joined:
    Jun 29, 2008
    Location:
    Gurnee, Illinois
    #9
    I have no idea. Would have to ask our IT guys.
     
  10. DPA macrumors 65816

    DPA

    #10
    Check to make sure your time zone, on your iPhone, is the same as the time zone on your Exchange Server.

    David
     
  11. MooneyFlyer macrumors 65816

    MooneyFlyer

    Joined:
    Nov 18, 2007
    Location:
    Boston
    #11
    Yes, they all seem to be... I went back and checked OWA, Entourage, and System prefs... (don't want to hijack this thread, sorry!)
     
  12. DPA macrumors 65816

    DPA

    #12
    Would rather have you hijack it then having 2 of the same threads.

    David
     

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