Call from Steve....

Discussion in 'MacBook Pro' started by Cybergypsy, May 7, 2007.

  1. Cybergypsy macrumors 68040

    Cybergypsy

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    Central Florida!
    #1
    Ok, i wrote to Steve jobs e Mail address, complaining about my macbooks defects, about 5 days ago, telling him his QC needed work, so today got a call from Steve Jobs Office telling me they are sorry about my issues, we talked for about 30 minutes, Well the good part is now they are sending me a 17" macbook Pro for free........Yea hoooo!!!!

    Remember I had 4 bad macs :(
     
  2. kildraik macrumors 6502a

    kildraik

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    #2
    Congrats! Hopefully everything will work out well for you.
     
  3. siurpeeman macrumors 603

    siurpeeman

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    #3
    be careful. if i were steve, i'd spit on it. j/k. what macbook did you start off with?
     
  4. kwood macrumors 6502a

    kwood

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    #4
    Forgive me for asking, I don't know if you have posted about your mac issues but the original 4 you had, were they also 17" MacBook Pro's? Or are they offering it to you for your trouble?

    Either way, congrats on your new mac, hope it works.
     
  5. Cybergypsy thread starter macrumors 68040

    Cybergypsy

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    #5
    The three macbooks were all having issues, and so did my 24"imac so they asked me what i would like , I said 17" pro and they agreed, I have sold all the macbooks, so they will send me a special 17 macbook pro..... I am happy i sent the email, and such a quick repley ......yes they said special......
     
  6. kwood macrumors 6502a

    kwood

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    #6
    Maybe it will be gold coloured?:rolleyes:
     
  7. FF_productions macrumors 68030

    FF_productions

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    #7
    You probably got Santa Rosa in it or they maxed it out for you.

    Either I'm glad you got Steve Jobs assistants to respond to you.
     
  8. bartelby macrumors Core

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    Jun 16, 2004
    #8
    Or one that works properly for it's entire life.:eek:
     
  9. alana22 macrumors regular

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    Apr 12, 2007
    Location:
    Seattle
    #9
    They're doing all they can to get rid of the old MBP stock before the refresh comes in June.

    Oops, did I say that out loud? :)
     
  10. Mpulsive81 macrumors 6502

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    #10
    I agree, it'll probably be a MBP with increased RAM.
     
  11. Cybergypsy thread starter macrumors 68040

    Cybergypsy

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    #11

    Free is still good, I would say if you have issues email him at Sjobs@apple.com
     
  12. Cybergypsy thread starter macrumors 68040

    Cybergypsy

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    #12

    I also think that :)
     
  13. kwood macrumors 6502a

    kwood

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    #13
    Isn't that asking a bit much?:D

    Seriously though, hopefully it comes with extra RAM or a large hard drive.
     
  14. wrxpert macrumors member

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    Feb 13, 2007
    #14
    I used to work for a place that would always give the customer the world if they sent a complaint in at the corprate level. It was sad allot of times because they usualy didn't deserve it.
     
  15. PDE macrumors 68020

    Joined:
    Nov 16, 2005
    #15
    Same thing happened to me - after numerous faulty macbooks and macbook pros Steve's minions simply gave me a macbook pro 17" as a replacement for a 2.16 mbp 15". I wrote to Steve, got a response and then the new machine was offered.

    Having said that, I don't think it was a great solution. I mean I never wanted a 17" because it felt too big - I wanted a 15" MBP. And, I later sold the 17" because of the size and am now on yet another macbook that is having case issues.... the 17" MBP was probably the best laptop I've used, but it was too cumbersome for me to carry around...

    Enjoy!
     
  16. Max Payne macrumors 6502a

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    #16
    Congrats. You deserved some good luck after the 4 bad Apples.
     
  17. Cybergypsy thread starter macrumors 68040

    Cybergypsy

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    #17

    Love when they called and said" Hi I am calling for Steve Jobs" LOL
     
  18. pseudobrit macrumors 68040

    pseudobrit

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    #18
    What was Steve doing at your place?
     
  19. macjay macrumors 6502

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    #19
    Why didn't you get another 15"? Was it because that's the model you'd had trouble with?
     
  20. aquajet macrumors 68020

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    VA
    #20
    You know, this really speaks volumes about Apple's willingness to maintain their image over other manufacturers.

    Come to think of it, I think I'll write him a letter about the issues I've had with my MBP. Faulty Superdrive, speakers and fan and missing parts in the box. Plus, they had the incorrect purchase date on file, resulting in only about 6 months warranty coverage for me. Since it was a refurb, I suspect the date they had on file was the date the original owner purchased the machine.

    Not that I'm expecting any favors or anything. Their QC in my particular case left a lot to be desired. But it all worked out nonetheless, so I'm happy.
     
  21. Cybergypsy thread starter macrumors 68040

    Cybergypsy

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    #21
    I was happy with all my ibooks, powerbooks etc..... but 4???
    Something is lacking, and I am happy they are going to send me a free one.... I would have never thought they would, But i am happy!
     
  22. PDE macrumors 68020

    Joined:
    Nov 16, 2005
    #22
    Yeah, they tried replacing the display several times but as many of us know there are almost no good displays out there for this model (uneven backlight, grain etc) so they couldn't give me a good 15"MBP. Instead they gave me the 17".
     
  23. mrkramer macrumors 603

    mrkramer

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    #23
    I'm sure that almost all of them work properly for their entire lives just they may not have very long lives.;)
     
  24. alana22 macrumors regular

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    Seattle
    #24
    I bet that email address is being flooded with complaints right now from people wanting a free 17"!
     
  25. ghall macrumors 68040

    ghall

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    Jun 27, 2006
    Location:
    Rhode Island
    #25
    Well, if you want a 15" MBP with a good screen, I'll trade with ya. :D
     

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