Called AT&T to inquire

[iSaint]

I innocently called Cingular's(AT&T) customer service to see if my line was available for an upgrade. I knew it was, but wanted to lead into questions about the iPhone. I've been with them for several years and have three lines total on the family plan.

I selected the 'Sales' option. No wait time, she was very nice, and when I asked about the iPhone said she "really didn't know anything" except that it would be really expensive and won't be out until the 29th. I asked if she knew anything about the plans, and she did not. She also said it was going to be a "very popular phone."

I wonder how many of those calls she gets a day?

 

[SilentPanda]

Probably enough that they already have a prefab conversation posted on their computer to get you to hang up so they can do something useful....

 

[/dev/toaster]

Actually, I asked that question when I called them. The guy told me that since he was on his shift, at least 60% of the calls were about the iPhone. However, keep in mind he was only 2 hours into the shift.

He did say the calls are rather common and have the reps nervous because its going to mean some busy arse days when its released.

 

[Island Dog]

she "really didn't know anything" except that it would be really expensive

LOL. Great sales tactic.

 

[/dev/toaster]

LOL. Great sales tactic.

What do you expect for $6 an hour ?

 

[cjandnw]

nothing better to teport

Just returned from my local cingy / att store. The reps there only knew it will be released on the 29th. Nothing about additional plans. He seemed to indicate the whole renewal / upgrade process should only take 10 minutes if you already have a plan and are eligible for an upgrade.
As for the 6PM time, no idea, they are aware of the same info we are, but no solid communications from their bosses.