Called Vintage after 5 yrs

[Maggi39]

My Macbook Pro crashed and Apple do not supply spare parts after 5 years However they recommend repair dealers. They also say that if it is the hardware then maybe you can get some sort of compensation under the 6 yr consumer law.. This is just a fob off as apparently the fault had to be recognised within the first 6 months of purchase. Has anybody had any success with the 6 year Consumer rules?

 

[OllyW]

Are you talking about the Sale of Goods Act?

It is possible to make a claim for faulty goods up to six years after you have purchased it in the UK.

You have six years to take a claim to court for faulty goods in England, Wales and Northern Ireland; in Scotland you have five years.

But...it is up to you to prove that it isn't just normal wear and tear and is a result of poor design or faulty manufacturing.

The Sale of Goods Act 1979 doesn't say exactly how long goods should last. The general rule is that goods should last for a reasonable time and in reasonable condition. For example, a new car should last for several years in a reasonable condition but you may need to replace some of its parts over time.

If goods don't last as long as they should, they probably weren't of satisfactory quality when you bought them. For example, if the sole on a shoe comes away after a few weeks of normal wear, this suggests that it was never of satisfactory quality.

You may need an expert's opinion on how long a particular item can normally be expected to last.

If you are still convinced you have good reason to make a claim I would recommend contacting Citizens Advice.

 

[BrianBaughn]

"Vintage" does not mean "old"...necessarily.

 

[snaky69]

My Macbook Pro crashed and Apple do not supply spare parts after 5 years However they recommend repair dealers. They also say that if it is the hardware then maybe you can get some sort of compensation under the 6 yr consumer law.. This is just a fob off as apparently the fault had to be recognised within the first 6 months of purchase. Has anybody had any success with the 6 year Consumer rules?

Define crashed.

 

[cambookpro]

I've had success with using the Sales of Goods Act before, but it's not very clear cut. I'm not quite sure whether the 6 years bit is a law or just an EU directive.

Both times the product (Thunderbolt Display and iPhone 5) were only about a year and a half to two years old so that may have helped. The Geniuses at the Apple Store have a separate entry on their iPads for consumer law warranty claim as opposed to AppleCare claim, so it may be worth taking it to Apple and asking.

Good luck.