Callers hear their voice echo if I take/make calls using Apple Watch

Fatboy71

macrumors 65816
Original poster
Dec 21, 2010
1,225
185
UK
I'm having a bit of an annoying issue with using my Apple Watch for telephone calls and wondered if anyone has experienced the same issue?

When I either receive or make a call from my Apple Watch (which is a Series 2 running the latest software). The person I am talking to, tells me that they can hear an echo of what they have just said, and this then makes it difficult for them to hear what I am saying.

I have also spoke to someone via a landline, and they tell me that the echo is there too.

The weird thing is. While I am on a telephone call and the person on the other end mentions about the echo, if I then hand the call off on to my iPhone (iPhone 7 Plus with iOS 10.3 installed) the person tells me the echo has gone.

I was wondering if anyone has been able to get to the bottom of this issue?

I cannot really say how long this issue has been going on, apart from it wasn't there when I got the Apple Watch back in December.
 

flehman

macrumors 6502
Feb 21, 2015
352
193
I'm having a bit of an annoying issue with using my Apple Watch for telephone calls and wondered if anyone has experienced the same issue?

When I either receive or make a call from my Apple Watch (which is a Series 2 running the latest software). The person I am talking to, tells me that they can hear an echo of what they have just said, and this then makes it difficult for them to hear what I am saying.

I have also spoke to someone via a landline, and they tell me that the echo is there too.

The weird thing is. While I am on a telephone call and the person on the other end mentions about the echo, if I then hand the call off on to my iPhone (iPhone 7 Plus with iOS 10.3 installed) the person tells me the echo has gone.

I was wondering if anyone has been able to get to the bottom of this issue?

I cannot really say how long this issue has been going on, apart from it wasn't there when I got the Apple Watch back in December.
I don't have any help to offer, but I can confirm that I experienced this problem from the other end. I called a family member who has an iPhone 7+ with 10.3 and a watch S2 with 3.2, and I heard the echo until he handed off the call to his phone.
 

Fatboy71

macrumors 65816
Original poster
Dec 21, 2010
1,225
185
UK
I don't have any help to offer, but I can confirm that I experienced this problem from the other end. I called a family member who has an iPhone 7+ with 10.3 and a watch S2 with 3.2, and I heard the echo until he handed off the call to his phone.
Thanks for the reply.

Could you tell me if you had called the family member before they had updated to 10.3 and WatchOS 3.2. And if so, was the echo issue present then?


The thing is, I don't always take calls on my AW, as sometimes it's not convenient to do so. But the person who told me of the echo, I know 100 percent that I had called them a couple of months ago, and when I asked them (yesterday) about the echo, they told me that the echo wasn't present when I had called them a couple of months ago.

I suppose it might be a software bug, as there's been at least one or two software updates since December (which was when I purchased the AW). I think I'll submit a bug report to Apple.

I read of a similar story online regarding the echo. But this was with Apple CarPlay, and I think one of the poster's mentioned the issue had been fixed with a later software update. So hopefully, the issue with echo on the Apple Watch will be fixed this way too :)

Thanks again for the reply.
 

flehman

macrumors 6502
Feb 21, 2015
352
193
Thanks for the reply.

Could you tell me if you had called the family member before they had updated to 10.3 and WatchOS 3.2. And if so, was the echo issue present then?


The thing is, I don't always take calls on my AW, as sometimes it's not convenient to do so. But the person who told me of the echo, I know 100 percent that I had called them a couple of months ago, and when I asked them (yesterday) about the echo, they told me that the echo wasn't present when I had called them a couple of months ago.

I suppose it might be a software bug, as there's been at least one or two software updates since December (which was when I purchased the AW). I think I'll submit a bug report to Apple.

I read of a similar story online regarding the echo. But this was with Apple CarPlay, and I think one of the poster's mentioned the issue had been fixed with a later software update. So hopefully, the issue with echo on the Apple Watch will be fixed this way too :)

Thanks again for the reply.
My family member bought the iPhone 7+ and watch S2 around the same time in late September and accepted calls from me on the watch before with no issues - so yes, it seems likely that an iOS or WatchOS update introduced the issue. When this happened the other day we were both running 10.3 (mine is a 4.7" iPhone 7).
 

Fatboy71

macrumors 65816
Original poster
Dec 21, 2010
1,225
185
UK
My family member bought the iPhone 7+ and watch S2 around the same time in late September and accepted calls from me on the watch before with no issues - so yes, it seems likely that an iOS or WatchOS update introduced the issue. When this happened the other day we were both running 10.3 (mine is a 4.7" iPhone 7).
Thanks very much for the help, that's very helpful.

I've submitted a bug report to Apple for iPhone and Apple Watch (as I was unsure as to which could be the cause). Thanks again.
 

KrisLord

macrumors 68000
Sep 12, 2008
1,552
1,094
Northumberland, UK
Have you changed the volume on your watch? When I'm on a conference call we always have people with their speakerphone set to max which means their mic generates an echo.
 

Fatboy71

macrumors 65816
Original poster
Dec 21, 2010
1,225
185
UK
Have you changed the volume on your watch? When I'm on a conference call we always have people with their speakerphone set to max which means their mic generates an echo.
Thanks for the tip. I have the volume set on max on my Apple Watch, but it has always been set on this level.
 
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