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Callers not being able to hear me workaround?

S

silentdevotion

macrumors member
Original poster
Feb 19, 2012
73
155
Ever since I upgraded to IOS 11 none of my callers can hear me, I can hear them perfectly fine. I am at the point where I am gonna buy an Android phone. I rather not do this because I like the ecosystem. Is there a workaround or fix to this issue? I have looked all over the forums and turned off and tweaked settings without any solution.

I tried wifi calling and that didn't help me.
 
bruinsrme said:
Have you tried a hard reboot?
Click to expand...
Yeah, I turned of bluetooth, Airdrop, noice canceling, wifi calling, wifi, handoff and data roaming and nothing has changed. Siri and other voice services hear me perfectly fine. Just callers can't, there was a full apple thread on this and no one had a full solution as of yet. It's 100% software related.
 
Have you tried a bluetooth headset (or any bluetooth external mic)? Do you have any other iOS device you can turn wifi calling on (iPad, Mac, Watch) to try calling from? Who is your cellular carrier?

Obviously this isn't a massively wide spread issue or else it would be front page stuff for even non tech news outlets.

I would probably try contacting your carrier first to see if there is a botched carrier update or something.
 
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My friend had the 5S and something like this happened.
The phone was replaced.
Perhaps it was coincidental that it occurred with an update
 
cynics said:
Have you tried a bluetooth headset (or any bluetooth external mic)?
Click to expand...

Or earbuds with a mic as well.

Or: rollback OS to non-beta.

And: since on beta release, have you reported this, as one should being in beta program?
 
Last edited:
silentdevotion said:
Yeah, I turned of bluetooth, Airdrop, noice canceling, wifi calling, wifi, handoff and data roaming and nothing has changed.
Click to expand...
Not to be not-picking, but did you really try a hard reboot, not just what you mentioned above?

I had the same issue and I think it was because of bug in the Bluetooth framework where it thinks it is connected to a Bluetooth device and expect input from one. It seems to be cached somehow so only a full hard reboot solved it. In worst case you may have to restore the device.
 
I have replaced two iPhone 7 Pluses in the last 4 weeks because of this exact issue. People on the other end of the line complaining that they can’t hear me (plus another issue where mid call the person on the other end of the line all of a sudden sounds really distant).

Onto my 3rd 7+ now and the problem persists, and I’ve just found out that two of my colleagues (one with an 8+ and one with a 6S are experiencing the same issue with iOS11). Two of us are on EE in the UK and the other on O2.

So yeah, I think it’s more common than people realise but people just put it down to bad reception or something. It’s not, it’s actually a problem with iOS11.
 
Shadow Puppets said:
I have replaced two iPhone 7 Pluses in the last 4 weeks because of this exact issue. People on the other end of the line complaining that they can’t hear me (plus another issue where mid call the person on the other end of the line all of a sudden sounds really distant).

Onto my 3rd 7+ now and the problem persists, and I’ve just found out that two of my colleagues (one with an 8+ and one with a 6S are experiencing the same issue with iOS11). Two of us are on EE in the UK and the other on O2.

So yeah, I think it’s more common than people realise but people just put it down to bad reception or something. It’s not, it’s actually a problem with iOS11.
Click to expand...

Do you use any spam or call blockers? I uninstalled Nomorobo and it seemed the solve the issue, I have been using Youmail for years without any problems.
 
It's either a defective phone or a problem with your account/SIM.

Go to an Apple Store and have them take a look. They'll replace the iPhone if it's defective or help you work it out if it's not. But that's not supposed to happen - you don't need a workaround, you need a working phone!
 
ManuCH said:
It's either a defective phone or a problem with your account/SIM.

Go to an Apple Store and have them take a look. They'll replace the iPhone if it's defective or help you work it out if it's not. But that's not supposed to happen - you don't need a workaround, you need a working phone!
Click to expand...

Thanks for the reply, I already solved this issue. It was a call blocking app that was causing the problem.
 
cynics said:
Have you tried a bluetooth headset (or any bluetooth external mic)? Do you have any other iOS device you can turn wifi calling on (iPad, Mac, Watch) to try calling from? Who is your cellular carrier?

Obviously this isn't a massively wide spread issue or else it would be front page stuff for even non tech news outlets.

I would probably try contacting your carrier first to see if there is a botched carrier update or something.
Click to expand...
 
The issue was fixed in a software update but came back again, using my headphone works fine. I just answer calls from my Mac now. The issue went away for months then came back again with 11.3
 
This IS a huge issue. I’ve found hundreds of people in numerous forums that ALL have this exact issue! I am one of them. Brand new car yesterday, brand new head unit today, 15 phone calls and they all told me the same thing...”I can’t understand you...you’re breaking up” “?”WHAT”...it’s a $1340.00 issue for me or a $2340.00 issue if I include the price of my X - or a $4680.00 issue if you include my girlfriend, her new head unit and her X...it’s a huge issue, and APPLE has said nothing, as usual!
 
Redcape said:
This IS a huge issue. I’ve found hundreds of people in numerous forums that ALL have this exact issue! I am one of them. Brand new car yesterday, brand new head unit today, 15 phone calls and they all told me the same thing...”I can’t understand you...you’re breaking up” “?”WHAT”...it’s a $1340.00 issue for me or a $2340.00 issue if I include the price of my X - or a $4680.00 issue if you include my girlfriend, her new head unit and her X...it’s a huge issue, and APPLE has said nothing, as usual!
Click to expand...

Related? I know it references iPhone 7, but maybe the beginnings of an acknowledgement from Apple?
https://www.macrumors.com/2018/05/04/apple-aware-of-iphone-7-mic-issue-ios-11-3/
 
Redcape said:
This IS a huge issue. I’ve found hundreds of people in numerous forums that ALL have this exact issue! I am one of them. Brand new car yesterday, brand new head unit today, 15 phone calls and they all told me the same thing...”I can’t understand you...you’re breaking up” “?”WHAT”...it’s a $1340.00 issue for me or a $2340.00 issue if I include the price of my X - or a $4680.00 issue if you include my girlfriend, her new head unit and her X...it’s a huge issue, and APPLE has said nothing, as usual!
Click to expand...

I still think iPhones exhibiting this behavior are defective. Apple will exchange them.
 
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