Callers not being able to hear me workaround?

silentdevotion

macrumors newbie
Original poster
Feb 19, 2012
26
16
Ever since I upgraded to IOS 11 none of my callers can hear me, I can hear them perfectly fine. I am at the point where I am gonna buy an Android phone. I rather not do this because I like the ecosystem. Is there a workaround or fix to this issue? I have looked all over the forums and turned off and tweaked settings without any solution.

I tried wifi calling and that didn't help me.
 

silentdevotion

macrumors newbie
Original poster
Feb 19, 2012
26
16
Have you tried a hard reboot?
Yeah, I turned of bluetooth, Airdrop, noice canceling, wifi calling, wifi, handoff and data roaming and nothing has changed. Siri and other voice services hear me perfectly fine. Just callers can't, there was a full apple thread on this and no one had a full solution as of yet. It's 100% software related.
 

cynics

macrumors G4
Jan 8, 2012
11,586
1,886
Have you tried a bluetooth headset (or any bluetooth external mic)? Do you have any other iOS device you can turn wifi calling on (iPad, Mac, Watch) to try calling from? Who is your cellular carrier?

Obviously this isn't a massively wide spread issue or else it would be front page stuff for even non tech news outlets.

I would probably try contacting your carrier first to see if there is a botched carrier update or something.
 
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bruinsrme

macrumors 604
Oct 26, 2008
6,596
2,350
My friend had the 5S and something like this happened.
The phone was replaced.
Perhaps it was coincidental that it occurred with an update
 

NoBoMac

Moderator
Staff member
Jul 1, 2014
2,848
1,183
Have you tried a bluetooth headset (or any bluetooth external mic)?
Or earbuds with a mic as well.

Or: rollback OS to non-beta.

And: since on beta release, have you reported this, as one should being in beta program?
 
Last edited:

Superhai

macrumors 6502
Apr 21, 2010
469
366
Yeah, I turned of bluetooth, Airdrop, noice canceling, wifi calling, wifi, handoff and data roaming and nothing has changed.
Not to be not-picking, but did you really try a hard reboot, not just what you mentioned above?

I had the same issue and I think it was because of bug in the Bluetooth framework where it thinks it is connected to a Bluetooth device and expect input from one. It seems to be cached somehow so only a full hard reboot solved it. In worst case you may have to restore the device.
 

Shadow Puppets

macrumors regular
Nov 28, 2016
111
41
I have replaced two iPhone 7 Pluses in the last 4 weeks because of this exact issue. People on the other end of the line complaining that they can’t hear me (plus another issue where mid call the person on the other end of the line all of a sudden sounds really distant).

Onto my 3rd 7+ now and the problem persists, and I’ve just found out that two of my colleagues (one with an 8+ and one with a 6S are experiencing the same issue with iOS11). Two of us are on EE in the UK and the other on O2.

So yeah, I think it’s more common than people realise but people just put it down to bad reception or something. It’s not, it’s actually a problem with iOS11.
 

silentdevotion

macrumors newbie
Original poster
Feb 19, 2012
26
16
I have replaced two iPhone 7 Pluses in the last 4 weeks because of this exact issue. People on the other end of the line complaining that they can’t hear me (plus another issue where mid call the person on the other end of the line all of a sudden sounds really distant).

Onto my 3rd 7+ now and the problem persists, and I’ve just found out that two of my colleagues (one with an 8+ and one with a 6S are experiencing the same issue with iOS11). Two of us are on EE in the UK and the other on O2.

So yeah, I think it’s more common than people realise but people just put it down to bad reception or something. It’s not, it’s actually a problem with iOS11.
Do you use any spam or call blockers? I uninstalled Nomorobo and it seemed the solve the issue, I have been using Youmail for years without any problems.
 

ManuCH

macrumors 6502a
May 7, 2009
533
157
Switzerland
It's either a defective phone or a problem with your account/SIM.

Go to an Apple Store and have them take a look. They'll replace the iPhone if it's defective or help you work it out if it's not. But that's not supposed to happen - you don't need a workaround, you need a working phone!
 

silentdevotion

macrumors newbie
Original poster
Feb 19, 2012
26
16
It's either a defective phone or a problem with your account/SIM.

Go to an Apple Store and have them take a look. They'll replace the iPhone if it's defective or help you work it out if it's not. But that's not supposed to happen - you don't need a workaround, you need a working phone!
Thanks for the reply, I already solved this issue. It was a call blocking app that was causing the problem.
 

Redcape

macrumors newbie
May 24, 2018
2
0
Have you tried a bluetooth headset (or any bluetooth external mic)? Do you have any other iOS device you can turn wifi calling on (iPad, Mac, Watch) to try calling from? Who is your cellular carrier?

Obviously this isn't a massively wide spread issue or else it would be front page stuff for even non tech news outlets.

I would probably try contacting your carrier first to see if there is a botched carrier update or something.
 

silentdevotion

macrumors newbie
Original poster
Feb 19, 2012
26
16
The issue was fixed in a software update but came back again, using my headphone works fine. I just answer calls from my Mac now. The issue went away for months then came back again with 11.3
 

Redcape

macrumors newbie
May 24, 2018
2
0
This IS a huge issue. I’ve found hundreds of people in numerous forums that ALL have this exact issue! I am one of them. Brand new car yesterday, brand new head unit today, 15 phone calls and they all told me the same thing...”I can’t understand you...you’re breaking up” “?”WHAT”...it’s a $1340.00 issue for me or a $2340.00 issue if I include the price of my X - or a $4680.00 issue if you include my girlfriend, her new head unit and her X...it’s a huge issue, and APPLE has said nothing, as usual!
 

Cinimod1000

macrumors member
Dec 7, 2016
96
96
This IS a huge issue. I’ve found hundreds of people in numerous forums that ALL have this exact issue! I am one of them. Brand new car yesterday, brand new head unit today, 15 phone calls and they all told me the same thing...”I can’t understand you...you’re breaking up” “?”WHAT”...it’s a $1340.00 issue for me or a $2340.00 issue if I include the price of my X - or a $4680.00 issue if you include my girlfriend, her new head unit and her X...it’s a huge issue, and APPLE has said nothing, as usual!
Related? I know it references iPhone 7, but maybe the beginnings of an acknowledgement from Apple?
https://www.macrumors.com/2018/05/04/apple-aware-of-iphone-7-mic-issue-ios-11-3/
 

ManuCH

macrumors 6502a
May 7, 2009
533
157
Switzerland
This IS a huge issue. I’ve found hundreds of people in numerous forums that ALL have this exact issue! I am one of them. Brand new car yesterday, brand new head unit today, 15 phone calls and they all told me the same thing...”I can’t understand you...you’re breaking up” “?”WHAT”...it’s a $1340.00 issue for me or a $2340.00 issue if I include the price of my X - or a $4680.00 issue if you include my girlfriend, her new head unit and her X...it’s a huge issue, and APPLE has said nothing, as usual!
I still think iPhones exhibiting this behavior are defective. Apple will exchange them.
 
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