Calling an apple store

[bmms8]

Can anyone figure out how to get in touch with an apple store? Each that I've called gets rerouted to a call center, thanks

 

[DJames76]

Can anyone figure out how to get in touch with an apple store? Each that I've called gets rerouted to a call center, thanks

Because the individual stores are so busy with the launches right now they direct you local apple store calls to their apple call center until the madness in the stores dies down.

 

[akonikui]

When the automated system asks you what your issue is, say "manager." It has always directed me to the store. I've tried it on a few in the Bay Area.

 

[bmms8]

Awesome thanks ill try that!

 

[CBSubliminal]

Can anyone figure out how to get in touch with an apple store? Each that I've called gets rerouted to a call center, thanks

Hit 0 three times. The automated system has three options. Choose#3 for help with a recent purchase. It will get you to an instore representative.

 

[shaunmed]

get ready for awful customer support. ive called them and they're short and unhelpful.

 

[willmtaylor]

Can anyone figure out how to get in touch with an apple store? Each that I've called gets rerouted to a call center, thanks

get ready for awful customer support. ive called them and they're short and unhelpful.

It's funny that you would say that since year after year, time after time, Apple's customer service blows other teach companies and consumer electronics' manufacturers out of the water (I mean, it isn't even close). Of course they're slammed right now, as this is quite literally the busiest time of the year (10 million phones in 1 weekend on top of their normal business).

I guess my point is: it sucks if you've had a bad experience, but for the overwhelming majority, customer service/support is a very large reason why Apple retains so many customers. FWIW.

 

[12vElectronics]

I tried calling a few times yesterday and nobody would pick up. I understand they're busy, but they can have 1 person whose sole job is to pick up the phone.

 

[shaunmed]

It's funny that you would say that since year after year, time after time, Apple's customer service blows other teach companies and consumer electronics' manufacturers out of the water (I mean, it isn't even close). Of course they're slammed right now, as this is quite literally the busiest time of the year (10 million phones in 1 weekend on top of their normal business).

I guess my point is: it sucks if you've had a bad experience, but for the overwhelming majority, customer service/support is a very large reason why Apple retains so many customers. FWIW.

Puh, Porsche has the highest customer satisfaction of all luxury sports vehicles but it also has highest defect recall rate. just cuz your happy with something doesnt mean that its not crap.

 

[Cojm]

The problem is (at least from my experience) that the operator in the store has a queue of 5+ calls at a time, and has angry customers who are waiting on the other end of the line, his main role is to direct to either the webstore or applecare, and he has super limited abilities in answering questions regarding stock levels and repairs. Frequently the stores receive the shipments of phones mid day, and hold phones till the next day for sale in the AM

 

[willmtaylor]

Puh, Porsche has the highest customer satisfaction of all luxury sports vehicles but it also has highest defect recall rate. just cuz [sic] your [sic] happy with something doesn't [sic] mean that its [sic] not crap.

You read too quickly and make too many presumptions.

I didn't say customer satisfaction, although that's true; I said customer service satisfaction, meaning that when a customer calls in or has an issue, they are take care of in such a manner that they walk away pleased.

Me stating facts that contradict your isolated experience doesn't [see how I used an apostrophe there] mean I blindly drink the Apple Koolaid.

I could similarly state that "just cuz" you're [see how I used an apostrophe and a contraction there] dissatisfied doesn't mean that Apple or its products are crap. This is a fallacy of secundum quid, more or less.