Calling an apple store

bmms8

macrumors 68020
Original poster
Dec 19, 2007
2,481
97
Can anyone figure out how to get in touch with an apple store? Each that I've called gets rerouted to a call center, thanks
 

DJames76

macrumors regular
Sep 16, 2014
112
0
Bay Area
Can anyone figure out how to get in touch with an apple store? Each that I've called gets rerouted to a call center, thanks
Because the individual stores are so busy with the launches right now they direct you local apple store calls to their apple call center until the madness in the stores dies down.
 

akonikui

macrumors regular
Jun 30, 2007
195
21
When the automated system asks you what your issue is, say "manager." It has always directed me to the store. I've tried it on a few in the Bay Area.
 

CBSubliminal

macrumors 6502
Oct 10, 2012
360
35
Florida
Can anyone figure out how to get in touch with an apple store? Each that I've called gets rerouted to a call center, thanks

Hit 0 three times. The automated system has three options. Choose#3 for help with a recent purchase. It will get you to an instore representative.
 

shaunmed

macrumors regular
Jun 26, 2010
242
0
get ready for awful customer support. ive called them and they're short and unhelpful.
 

willmtaylor

macrumors G4
Oct 31, 2009
10,300
8,165
Here(-ish)
Can anyone figure out how to get in touch with an apple store? Each that I've called gets rerouted to a call center, thanks
get ready for awful customer support. ive called them and they're short and unhelpful.


It's funny that you would say that since year after year, time after time, Apple's customer service blows other teach companies and consumer electronics' manufacturers out of the water (I mean, it isn't even close). Of course they're slammed right now, as this is quite literally the busiest time of the year (10 million phones in 1 weekend on top of their normal business).

I guess my point is: it sucks if you've had a bad experience, but for the overwhelming majority, customer service/support is a very large reason why Apple retains so many customers. FWIW.
 

12vElectronics

macrumors 68040
Jul 19, 2013
3,927
1,222
California
I tried calling a few times yesterday and nobody would pick up. I understand they're busy, but they can have 1 person whose sole job is to pick up the phone.
 

shaunmed

macrumors regular
Jun 26, 2010
242
0
It's funny that you would say that since year after year, time after time, Apple's customer service blows other teach companies and consumer electronics' manufacturers out of the water (I mean, it isn't even close). Of course they're slammed right now, as this is quite literally the busiest time of the year (10 million phones in 1 weekend on top of their normal business).

I guess my point is: it sucks if you've had a bad experience, but for the overwhelming majority, customer service/support is a very large reason why Apple retains so many customers. FWIW.
Puh, Porsche has the highest customer satisfaction of all luxury sports vehicles but it also has highest defect recall rate. just cuz your happy with something doesnt mean that its not crap.
 

Cojm

macrumors member
Sep 19, 2014
80
1
The problem is (at least from my experience) that the operator in the store has a queue of 5+ calls at a time, and has angry customers who are waiting on the other end of the line, his main role is to direct to either the webstore or applecare, and he has super limited abilities in answering questions regarding stock levels and repairs. Frequently the stores receive the shipments of phones mid day, and hold phones till the next day for sale in the AM
 

willmtaylor

macrumors G4
Oct 31, 2009
10,300
8,165
Here(-ish)
Puh, Porsche has the highest customer satisfaction of all luxury sports vehicles but it also has highest defect recall rate. just cuz [sic] your [sic] happy with something doesn't [sic] mean that its [sic] not crap.
You read too quickly and make too many presumptions.

I didn't say customer satisfaction, although that's true; I said customer service satisfaction, meaning that when a customer calls in or has an issue, they are take care of in such a manner that they walk away pleased.

Me stating facts that contradict your isolated experience doesn't [see how I used an apostrophe there] mean I blindly drink the Apple Koolaid.

I could similarly state that "just cuz" you're [see how I used an apostrophe and a contraction there] dissatisfied doesn't mean that Apple or its products are crap. This is a fallacy of secundum quid, more or less. ;)
 
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