Calling an apple store

Discussion in 'iPhone' started by bmms8, Sep 25, 2014.

  1. bmms8 macrumors 68020

    Joined:
    Dec 19, 2007
    #1
    Can anyone figure out how to get in touch with an apple store? Each that I've called gets rerouted to a call center, thanks
     
  2. DJames76 macrumors regular

    Joined:
    Sep 16, 2014
    Location:
    Bay Area
    #2
    Because the individual stores are so busy with the launches right now they direct you local apple store calls to their apple call center until the madness in the stores dies down.
     
  3. akonikui macrumors regular

    Joined:
    Jun 30, 2007
    #3
    When the automated system asks you what your issue is, say "manager." It has always directed me to the store. I've tried it on a few in the Bay Area.
     
  4. bmms8 thread starter macrumors 68020

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    Dec 19, 2007
  5. CBSubliminal macrumors 6502

    CBSubliminal

    Joined:
    Oct 10, 2012
    Location:
    Florida
    #5
     
  6. shaunmed macrumors regular

    Joined:
    Jun 26, 2010
    #6
    get ready for awful customer support. ive called them and they're short and unhelpful.
     
  7. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #7


    It's funny that you would say that since year after year, time after time, Apple's customer service blows other teach companies and consumer electronics' manufacturers out of the water (I mean, it isn't even close). Of course they're slammed right now, as this is quite literally the busiest time of the year (10 million phones in 1 weekend on top of their normal business).

    I guess my point is: it sucks if you've had a bad experience, but for the overwhelming majority, customer service/support is a very large reason why Apple retains so many customers. FWIW.
     
  8. 12vElectronics macrumors 68040

    12vElectronics

    Joined:
    Jul 19, 2013
    Location:
    California
    #8
    I tried calling a few times yesterday and nobody would pick up. I understand they're busy, but they can have 1 person whose sole job is to pick up the phone.
     
  9. shaunmed macrumors regular

    Joined:
    Jun 26, 2010
    #9
    Puh, Porsche has the highest customer satisfaction of all luxury sports vehicles but it also has highest defect recall rate. just cuz your happy with something doesnt mean that its not crap.
     
  10. Cojm macrumors member

    Joined:
    Sep 19, 2014
    #10
    The problem is (at least from my experience) that the operator in the store has a queue of 5+ calls at a time, and has angry customers who are waiting on the other end of the line, his main role is to direct to either the webstore or applecare, and he has super limited abilities in answering questions regarding stock levels and repairs. Frequently the stores receive the shipments of phones mid day, and hold phones till the next day for sale in the AM
     
  11. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #11
    You read too quickly and make too many presumptions.

    I didn't say customer satisfaction, although that's true; I said customer service satisfaction, meaning that when a customer calls in or has an issue, they are take care of in such a manner that they walk away pleased.

    Me stating facts that contradict your isolated experience doesn't [see how I used an apostrophe there] mean I blindly drink the Apple Koolaid.

    I could similarly state that "just cuz" you're [see how I used an apostrophe and a contraction there] dissatisfied doesn't mean that Apple or its products are crap. This is a fallacy of secundum quid, more or less. ;)
     

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