Calling Vs Emailing for Business Correspondence

Discussion in 'Community Discussion' started by MICHAELSD, Dec 31, 2014.

  1. MICHAELSD macrumors 68040

    MICHAELSD

    Joined:
    Jul 13, 2008
    Location:
    NJ
    #1
    While I have gotten by with past ventures by solely email correspondence surprisingly, I am trying to draw the etiquette line between when to email and when to call as to be respected and taken as seriously as possibly. Admittedly I can type more eloquently than I speak most of the time so I do prefer email correspondence to not be thrown off-guard but I feel some professionals may find issue in my ignoring their requests to setup a call (which are usually worded to seem to give an option whether to call or not: not that it's a requisite) and simply continuing via email.

    Assuredly major correspondence should at least have some type of phone conversation introduction? (Frankly I'd prefer to stick to email but I do see the value in talking to the person on the other end even when correspondence via email provides stronger communication in my opinion.)
     
  2. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #2
    Well if they ask for a phone call, or a meeting, an email in its place will be regarded as odd. I too prefer emails over phone calls, but sometimes its best to pick up the phone.

    For instance, my boss and I were discussing an issue with series of updates I was applying to the system. Instead of dealing with going back and forth for most of the morning, I talked to her directly. I was able to explain the situation and possible solution, to which she agreed. Basically I saved a ton of time by talking instead of emailing.

    Emails have their place, but not at the expense of a conversation, i.e., emails are one way.
     
  3. luvmymbpr macrumors regular

    luvmymbpr

    Joined:
    Mar 6, 2014
    #3
    Important issues or heated issues should be conducted over the phone. Emails can be taken out of context and they can come back to haunt you.
     

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