iPhone Camera app freezes when trying to switch from rear to front

Discussion in 'iOS Apps' started by sidroy, Oct 23, 2015.

  1. sidroy macrumors newbie

    Joined:
    Oct 23, 2015
    #1
    When I upgraded to iPhone 6S, I set it up by restoring from an iCloud backup. I upgraded to 9.0.2 right away so I don't know at what point the problem started occurring. Whenever I use the default Camera app and try to switch from rear to front camera, the app freezes and has to be killed. The other apps like Instagram or Camera+ do not seem to have this problem. Based on advice from phone support, I tried resetting all settings and restarting the phone but it didn't help. At the genius bar they asked me to set it as a new iPhone and then the problem went away. They speculated that it was probably due to a corrupt file in the iCloud backup. Much to my annoyance, they recommended setting it up as a new phone, which would result in losing a lot of app data and settings, which I was not willing to accept. I feel that this is something that can be fixed as a software patch if the iOS engineers could debug this problem. Anyone else faced this problem?
    Any help/workaround would be much appreciated.
     
  2. jsolisdc macrumors newbie

    Joined:
    Oct 23, 2015
    #2
    Your camera need to be replaced. Take it to apple or repair shop shouldn't charge no more than $65
     
  3. sidroy thread starter macrumors newbie

    Joined:
    Oct 23, 2015
    #3
    Very poor advice given that I've already mentioned that Instagram and Camera+ work fine.
     
  4. jsolisdc macrumors newbie

    Joined:
    Oct 23, 2015
    #4
    Then figure it out your damn self just trying to jelp. Use instagram to fix you issue than genius
     
  5. sidroy thread starter macrumors newbie

    Joined:
    Oct 23, 2015
    #5
    I know that you're trying to help. I don't know why. You're clearly not an expert otherwise you'd have figured that it's a software problem not a hardware one. Do you start treating a sick person if you're not a doctor just because they need help? Instagram or Camera+ don't support features like Live Photos yet. When they do, I won't need the default Camera app anymore.
     
  6. iphonedude2008 macrumors 65816

    iphonedude2008

    Joined:
    Nov 7, 2009
    Location:
    Irvine, CA
    #6
    Yeah sorry, you'll have to set up as a new phone. The backup corrupted. You could always try using a friends phone and restoring your backup to that just to verify it is a backup problem.
     

Share This Page