iPhone Camera app freezes when trying to switch from rear to front

Discussion in 'iOS Apps' started by sidroy, Oct 23, 2015.

  1. sidroy macrumors newbie

    Oct 23, 2015
    When I upgraded to iPhone 6S, I set it up by restoring from an iCloud backup. I upgraded to 9.0.2 right away so I don't know at what point the problem started occurring. Whenever I use the default Camera app and try to switch from rear to front camera, the app freezes and has to be killed. The other apps like Instagram or Camera+ do not seem to have this problem. Based on advice from phone support, I tried resetting all settings and restarting the phone but it didn't help. At the genius bar they asked me to set it as a new iPhone and then the problem went away. They speculated that it was probably due to a corrupt file in the iCloud backup. Much to my annoyance, they recommended setting it up as a new phone, which would result in losing a lot of app data and settings, which I was not willing to accept. I feel that this is something that can be fixed as a software patch if the iOS engineers could debug this problem. Anyone else faced this problem?
    Any help/workaround would be much appreciated.
  2. jsolisdc macrumors newbie

    Oct 23, 2015
    Your camera need to be replaced. Take it to apple or repair shop shouldn't charge no more than $65
  3. sidroy thread starter macrumors newbie

    Oct 23, 2015
    Very poor advice given that I've already mentioned that Instagram and Camera+ work fine.
  4. jsolisdc macrumors newbie

    Oct 23, 2015
    Then figure it out your damn self just trying to jelp. Use instagram to fix you issue than genius
  5. sidroy thread starter macrumors newbie

    Oct 23, 2015
    I know that you're trying to help. I don't know why. You're clearly not an expert otherwise you'd have figured that it's a software problem not a hardware one. Do you start treating a sick person if you're not a doctor just because they need help? Instagram or Camera+ don't support features like Live Photos yet. When they do, I won't need the default Camera app anymore.
  6. iphonedude2008 macrumors 65816


    Nov 7, 2009
    Irvine, CA
    Yeah sorry, you'll have to set up as a new phone. The backup corrupted. You could always try using a friends phone and restoring your backup to that just to verify it is a backup problem.

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5 October 23, 2015