str0ppy

macrumors member
Original poster
Jun 27, 2010
93
26
I bought an iPhone 11 Pro Max from John Lewis in the UK as I get a 5% discount. Looking at the camera under a bright light when I was cleaning it, I can see a tiny spec of dust (photo attached). I asked at my local Apple Store for a second opinion and they were able to verify that the dust was there and that if I was unhappy about it, I should take it into the John Lewis store and see if I could get a retail replacement.

One of the questions they asked me was if it was affecting any photos. I don't think it is, but I can't be certain. It's the telephoto lens, so if I try and take a photo of a sheet of paper, most of the time it switches to the wide angle. Is there a better way of testing it? There is no blue sky anywhere in the UK in December, so that's out.

My thoughts are; everything else about the phone is bang on perfect. If I get a retail replacement, there could be more dust. Or a bad screen, or something else.

Going by the photo, is the dust out of shot of the camera?

And yes, I know the camera area is covered in dust - it is usually a lot cleaner!

I have AppleCare+ and could end up using it at some point, so it might wind up getting switched out, in which case this is a waste of time. But at the moment I would prefer a retail unit as it's less than a month old.

Basically, lesson learnt is only buy things like this direct from Apple. The 14 day non-quibble is something you can't get anywhere else.
 

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Moriend87

macrumors regular
Aug 21, 2019
112
155
Dude just use the phone. Or return it and get a different brand. I can’t believe people make a whole thread about a spec of dust that isn’t even noticeable unless you shine a light at it. Lol go outside and enjoy life.
 
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chabig

macrumors G3
Sep 6, 2002
8,125
5,412
Looking at the camera under a bright light...
This is beyond ridiculous. You’re just looking for reasons to be unhappy. Get a life. Even under the Bright light in that photo, you have to almost imagine the speck (and you missed a couple, by the way).
 
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mw360

macrumors 68000
Aug 15, 2010
1,777
1,921
Basically, lesson learnt is only buy things like this direct from Apple. The 14 day non-quibble is something you can't get anywhere else.

The John Lewis return window is 35 days. I’m not aware of any major UK retailer that doesn’t have at least a 14 day returns window for changing your mind, but I haven’t done much of a search.
 
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str0ppy

macrumors member
Original poster
Jun 27, 2010
93
26
Thanks for all the replies. Pretty much what I wanted to hear. And extra special thanks to @chabig - I will attempt to get a life now.
 
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EnricoBrun

macrumors newbie
Nov 17, 2019
12
10
Welcome to the club, unfortunately all iPhone 11 have at least one speck of dust! And whoever says he doesn't have it is because he hasn't looked closely
 
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