Camera not working

[raymanh]

I have a 2016 13" Pro, no issues other than the following.

A couple of weeks ago I erased my HD and reinstalled macOS via internet recovery. After this everything was fine except the camera wouldn't work. When I open facetime it says "no camera available". The green light does not turn on. I reset the SMC and the PRAM(?). Did not solve the problem.

Today, I had some spare time, so erased the HD and reinstalled macOS again via internet recovery to get the latest version (ending in .4). The problem still persists. When I go to system information, under 'camera' it says "No video capture devices were found”.

Any ideas?

Thanks.

 

[honnikorn]

Hi,
It might be because of the so-called Flexgate, which also affects the camera cable, not only the backlight cable.
The problem is described in this post on the Apple Community website:

The camera cable is also affected by Flex… - Apple Community

discussions.apple.com

It may be possible to get it covered by the Apple Display Backlight Service Program:

Apple Service Program status - Apple Support

Apple Service Program status

support.apple.com

 

[raymanh]

Thanks for the reply. I did indeed have a flexgate issue. I got it repaired for free by Apple and that fixed the camera issue too. So yeah you were correct!