Can anybody help re. Onedrive on AS?

[Psychbum]

Hey,

Can somebody that uses Onedrive standalone version [21.030.0211.0002] (not App Store). Please check in activity monitor and see how many instances of 'Onedrive finder integration' run at the same time preferably after some prolonged up time of the system?

Mine starts at one, and after a few hours im at between 6-10+, Microsoft say this is normal.

But each instance is using ~50mb memory.

Seems like this is an issue but need to get others thoughts, then I may be able to pursue further with MS.

Thanks I advance.
Jay

FYI - running 11.2.3 BS

 

[xraydoc]

Hey,

Can somebody that uses Onedrive standalone version [21.030.0211.0002] (not App Store). Please check in activity monitor and see how many instances of 'Onedrive finder integration' run at the same time preferably after some prolonged up time of the system?

Mine starts at one, and after a few hours im at between 6-10+, Microsoft say this is normal.

But each instance is using ~50mb memory.

Seems like this is an issue but need to get others thoughts, then I may be able to pursue further with MS.

Thanks I advance.
Jay

FYI - running 11.2.3 BS

I have several instances running as well. I don't think each one is truly using 50+MB, however. I think most of it is virtual.

 

[mj_]

12 days of uptime, 2 OneDrive accounts, 2 OneDrive processes, 6 OneDrive Finder integration processes.

 

[chrfr]

Hey,

Can somebody that uses Onedrive standalone version [21.030.0211.0002] (not App Store). Please check in activity monitor and see how many instances of 'Onedrive finder integration' run at the same time preferably after some prolonged up time of the system?

Mine starts at one, and after a few hours im at between 6-10+, Microsoft say this is normal.

But each instance is using ~50mb memory.

Seems like this is an issue but need to get others thoughts, then I may be able to pursue further with MS.

Thanks I advance.
Jay

FYI - running 11.2.3 BS

This is about what I'm seeing in 11.2.3 on both Intel and Apple Silicon Macs.

 

[xraydoc]

I suspect it's completely normal.

 

[Psychbum]

Thanks for your responses, interestingly iv had a response this morning from a tech at MS who says this is unexpected and wants to setup a screen share and collect some logs, it appears to be a bug - And that multiple processes are a worry for the app and its overall functionality 🤷🏼‍♂️!

They explained, there should be 1 x Onedrive and 1 x Finder integration whilst OneDrive is active in the background.
Further, they explained each time a new document/file is accessed a new Finder integration process should start but then cease shortly after - And that having more than the two would suggest that the system isn't closing down processes correctly.

I shall update if I get any further once they have taken a look at the logs and the screen share.

They also said that making Onedrive native is now moving onto the list of roadmapped priorities.

 

[chrfr]

Thanks for your responses, interestingly iv had a response this morning from a tech at MS who says this is unexpected and wants to setup a screen share and collect some logs, it appears to be a bug - And that multiple processes are a worry for the app and its overall functionality 🤷🏼‍♂️!

They explained, there should be 1 x Onedrive and 1 x Finder integration whilst OneDrive is active in the background.
Further, they explained each time a new document/file is accessed a new Finder integration process should start but then cease shortly after - And that having more than the two would suggest that the system isn't closing down processes correctly.

I shall update if I get any further once they have taken a look at the logs and the screen share.

They also said that making Onedrive native is now moving onto the list of roadmapped priorities.

At the time I posted yesterday I'd just synced several large files to OneDrive. Now that they're fully synced I'm just seeing one instance of the OneDrive app and one of OneDrive Finder Integration.

 

[Psychbum]

At the time I posted yesterday I'd just synced several large files to OneDrive. Now that they're fully synced I'm just seeing one instance of the OneDrive app and one of OneDrive Finder Integration.

Thats interesting, I haven't synced anything at all today or opened anything either (done this purposely to check) and im at 6 x finder integrations!

They just never die.

I have been through all the usual troubleshooting, something just doesn't seem right with Onedive for me at least!

 

[xraydoc]

Thanks for your responses, interestingly iv had a response this morning from a tech at MS who says this is unexpected and wants to setup a screen share and collect some logs, it appears to be a bug - And that multiple processes are a worry for the app and its overall functionality 🤷🏼‍♂️!

They explained, there should be 1 x Onedrive and 1 x Finder integration whilst OneDrive is active in the background.
Further, they explained each time a new document/file is accessed a new Finder integration process should start but then cease shortly after - And that having more than the two would suggest that the system isn't closing down processes correctly.

I shall update if I get any further once they have taken a look at the logs and the screen share.

They also said that making Onedrive native is now moving onto the list of roadmapped priorities.

Interesting. Keep us updated if you hear anything more. I may try an uninstall and reinstall, though aside from those extra instances running in the background, I've not seen any system resource drag or other malfunction.

 

[Psychbum]

Interesting. Keep us updated if you hear anything more. I may try an uninstall and reinstall, though aside from those extra instances running in the background, I've not seen any system resource drag or other malfunction.

They have taken the logs and run a screen share (recorded various flows and processes) - they have escalated that up the chain so just need to wait now.

I was noticing that after a while, Onedrive would become sluggish. - This is what made made me run the troubleshooting steps, and looking in Activity monitor, etc. but needed to reach out to MS as I couldn't self-fix.

They are confused why OneDrive is running so many Finder processes, and have confirmed this is not expected.

I would say if you are going to uninstall and reinstall, make sure you remove the finder integration before un/reinstalling.

They have agreed that it's far from ideal that the application is Intel, but as I said earlier they have placed it into the upgrade channel roadmap for native support - but no actual date.

To add, if anybody has access to an Intel Mac and would like to check for this same behaviour, I would appreciate this too. - Could be Big Sur as a whole?!

 

[mj_]

To add, if anybody has access to an Intel Mac and would like to check for this same behaviour, I would appreciate this too. - Could be Big Sur as a whole?!

It is definitely not an M1 issue per se because I can see the exact same behavior on my Intel-powered iMac. As we speak I can see 8 Finder integration processes with 2 active OneDrive accounts and 2 OneDrive processes.

 

[Psychbum]

It is definitely not an M1 issue per se because I can see the exact same behavior on my Intel-powered iMac. As we speak I can see 8 Finder integration processes with 2 active OneDrive accounts and 2 OneDrive processes.

Thanks for that confirmation, you running Big Sur?

 

[mj_]

11.2.3 on the M1
11.2 on the iMac

 

[Ningj]

Its also slightly annoying that onedrive appears to reenable the finder extension everytime it starts up. My onedrive folder is also now on an external USBC SSD and the finder extension no longer works. Pretty sure it used to and might be related to the insider release that just dropped and/or MacOS Beta 8.

It still uses way more memory on m1 than Big Sur on Intel MBP 15 though. Much better than earlier releases but still runs at around 400MB with an empty onedrive account (not including finder extension). This increases to >500MB when sync'ing a small fileset (approx 1,000) yet my MBP 15 with >20,000 files it settles consistently at around 275MB which is much more realistic. Its weird though as sometimes it sits at around 100MB but once it restarts its back to its bloated self.

Still seeing multiple finder extension instances with a single account defined. After 15-20mins the second instance usually spawns. Must be respawning after a failure as you can get multiple instances to fork by disabling and reenabling the extension and have 6 running now.

11.3 Beta 8, onedrive 21.067.0404.0001

 

[Psychbum]

UPDATE (of sorts):

So MS have been collecting logs and screen sharing every few days.
They need to collect data from other users, so if anybody cares enough please contact into the Onedrive support and explain its an issue with finder integration.
They are still looking at this on the test machines they have at their own engineering department for full replication.
As its underreported, they don't seem to have any urgency to get this fixed, they would expect a fix to come forwards if it was over reported!

They are still saying that this multiple Finder integrations are not right and that they should be closing down to one at a time...

Thanks