Can anyone help with my Mac Pro crashing and restarting?

Discussion in 'Mac Pro' started by Zalamn, Oct 9, 2015.

  1. Zalamn macrumors newbie

    Zalamn

    Joined:
    Oct 9, 2015
    #1
    my Mac Pro has a random crash and self restart most days and this is the error I have

    Thanks in advance



    Fri Oct 9 14:34:36 2015

    *** Panic Report ***
    panic(cpu 1 caller 0xffffff800c1d6a9a): Kernel trap at 0xffffff800c1d1837, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x00007000001a4828, CR3: 0x0000000008717000, CR4: 0x0000000000002660
    RAX: 0x000070000019a000, RBX: 0xffffff817d3d6080, RCX: 0x0000000000000001, RDX: 0x0000000000000000
    RSP: 0xffffff817d3d5ee0, RBP: 0xffffff817d3d5f10, RSI: 0x0000000000000008, RDI: 0xffffff800c8d71d8
    R8: 0x0000000000000002, R9: 0x00000000ff800000, R10: 0x0000000000000002, R11: 0x00007f9c42600000
    R12: 0xffffff817d3d6080, R13: 0x0000000107c48400, R14: 0x0000000000000001, R15: 0x0000000000000001
    RFL: 0x0000000000010002, RIP: 0xffffff800c1d1837, CS: 0x0000000000000008, SS: 0x0000000000000000
    Fault CR2: 0x00007000001a4828, Error code: 0x0000000000000000, Fault CPU: 0x1, PL: 0

    Backtrace (CPU 1), Frame : Return Address
    0xffffff817d3d5b70 : 0xffffff800c0e5357
    0xffffff817d3d5bf0 : 0xffffff800c1d6a9a
    0xffffff817d3d5dd0 : 0xffffff800c1f4093
    0xffffff817d3d5df0 : 0xffffff800c1d1837
    0xffffff817d3d5f10 : 0xffffff800c1d73af
    0xffffff817d3d6070 : 0xffffff800c1f492f
    No mapping exists for frame pointer
    Backtrace terminated-invalid frame pointer 0x700000199b70

    BSD process name corresponding to current thread: com.apple.ctkpcs

    Mac OS version:
    15A282b

    Kernel version:
    Darwin Kernel Version 15.0.0: Wed Aug 26 16:57:32 PDT 2015; root:xnu-3247.1.106~1/RELEASE_X86_64
    Kernel UUID: 37BC582F-8BF4-3F65-AFBB-ECF792060C68
    Kernel slide: 0x000000000be00000
    Kernel text base: 0xffffff800c000000
    __HIB text base: 0xffffff800bf00000
    System model name: MacPro4,1 (Mac-F221BEC8)

    System uptime in nanoseconds: 6240676364881
    last loaded kext at 4972942909942: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f8f022000, size 32768)
    last unloaded kext at 5035299417443: com.apple.driver.AppleXsanScheme 3 (addr 0xffffff7f8f022000, size 32768)
    loaded kexts:
    com.apple.filesystems.afpfs 11.0
    com.apple.nke.asp-tcp 8.0.0
    com.apple.filesystems.smbfs 3.0.0
    com.apple.driver.AppleBluetoothMultitouch 90.3
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AppleTyMCEDriver 1.0.2d2
    com.apple.driver.AGPM 110.20.19
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleHDA 272.50
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.driver.AppleMikeyDriver 272.50
    com.apple.driver.pmtelemetry 1
    com.apple.driver.AppleMCCSControl 1.2.13
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.kext.AMDFramebuffer 1.3.6
    com.apple.iokit.IOBluetoothSerialManager 4.4.0f4
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.AMDRadeonX3000 1.3.6
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.0f4
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleLPC 3.1
    com.apple.kext.AMD5000Controller 1.3.6
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.driver.AppleUSBDisplays 378
    com.apple.iokit.SCSITaskUserClient 3.7.7
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
    com.apple.BootCache 37
    com.apple.iokit.IOAHCIBlockStorage 2.8.0
    com.apple.driver.AppleFWOHCI 5.5.2
    com.apple.driver.Intel82574L 2.7.0b1
    com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1
    com.apple.driver.AppleAHCIPort 3.1.5
    com.apple.driver.usb.AppleUSBUHCIPCI 1.0.1
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleACPIButtons 4.0
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 4.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
    com.apple.nke.applicationfirewall 163
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
    com.apple.security.SecureRemotePassword 1.0
    com.apple.driver.AppleBluetoothHIDKeyboard 181
    com.apple.driver.AppleHIDKeyboard 181
    com.apple.driver.IOBluetoothHIDDriver 4.4.0f4
    com.apple.driver.AppleMultitouchDriver 304.9
    com.apple.driver.AppleHIDTransport 5
    com.apple.kext.triggers 1.0
    com.apple.driver.DspFuncLib 272.50
    com.apple.kext.OSvKernDSPLib 525
    com.apple.iokit.IOSurface 108.0.1
    com.apple.iokit.IOSerialFamily 11
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.iokit.IOAcceleratorFamily2 203.7.1
    com.apple.driver.AppleSMBusController 1.0.14d1
    com.apple.driver.CoreCaptureResponder 1
    com.apple.driver.corecapture 1.0.4
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.0f4
    com.apple.iokit.IOBluetoothFamily 4.4.0f4
    com.apple.driver.AppleHDAController 272.50
    com.apple.iokit.IOHDAFamily 272.50
    com.apple.driver.AppleSMBusPCI 1.0.14d1
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.kext.AMDSupport 1.3.6
    com.apple.AppleGraphicsDeviceControl 3.11.31
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.IOPlatformPluginFamily 6.0.0d7
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.driver.AppleUSBComposite 900.4.1
    com.apple.iokit.IOUSBHIDDriver 900.4.1
    com.apple.iokit.IOUSBHIDDriverPM 900.4.1
    com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1
    com.apple.driver.AppleUSBAudio 301.52
    com.apple.iokit.IOAudioFamily 203.8
    com.apple.vecLib.kext 1.2.0
    com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
    com.apple.driver.usb.AppleUSBHub 1.0.1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.7
    com.apple.iokit.IOBDStorageFamily 1.8
    com.apple.iokit.IODVDStorageFamily 1.8
    com.apple.iokit.IOCDStorageFamily 1.8
    com.apple.iokit.IOAHCISerialATAPI 2.6.2
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
    com.apple.iokit.IOFireWireFamily 4.5.8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOAHCIFamily 2.8.0
    com.apple.driver.usb.AppleUSBUHCI 1.0.1
    com.apple.driver.usb.AppleUSBEHCI 1.0.1
    com.apple.iokit.IOUSBFamily 900.4.1
    com.apple.iokit.IOUSBHostFamily 1.0.1
    com.apple.driver.AppleUSBHostMergeProperties 1.0.1
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 414
    com.apple.iokit.IOStorageFamily 2.1
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 4.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
    Model: MacPro4,1, BootROM MP41.0081.B07, 4 processors, Quad-Core Intel Xeon, 2.93 GHz, 12 GB, SMC 1.39f5
    Graphics: ATI Radeon HD 5770, ATI Radeon HD 5770, PCIe, 1024 MB
    Memory Module: DIMM 1, 4 GB, DDR3 ECC, 1066 MHz, 0x066D, 0x5444344731384339452D5A38000000000000
    Memory Module: DIMM 2, 4 GB, DDR3 ECC, 1066 MHz, 0x066D, 0x5444344731384339452D5A38000000000000
    Memory Module: DIMM 3, 4 GB, DDR3 ECC, 1066 MHz, 0x066D, 0x5444344731384339452D5A38000000000000
    Bluetooth: Version 4.4.0f4 16320, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Ethernet 1, Ethernet, en0
    PCI Card: ATI Radeon HD 5770, Display Controller, Slot-1
    PCI Card: ATI Radeon HD 5770, ATY,HoolockParent, Slot-1
    Serial ATA Device: HL-DT-ST DVD-RW GH41N
    Serial ATA Device: HL-DT-ST BDDVDRW CH10LS20
    Serial ATA Device: Corsair Force 3 SSD, 120.03 GB
    Serial ATA Device: ST2000DM001-1ER164, 2 TB
    USB Device: USB Bus
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: USB Bus
    USB Device: USB Bus
    USB Device: USB Bus
    USB Device: USB Bus
    USB Device: USB Bus
    USB Device: USB 2.0 Bus
    USB Device: USB 2.0 Bus
    USB Device: iPad
    USB Device: Hub
    USB Device: Apple LED Cinema Display
    USB Device: Display iSight
    USB Device: Display Audio
    FireWire Device: built-in_hub, Up to 800 Mb/sec
    Thunderbolt Bus:
     
  2. Zalamn thread starter macrumors newbie

    Zalamn

    Joined:
    Oct 9, 2015
  3. RAMtheSSD macrumors member

    RAMtheSSD

    Joined:
    Mar 23, 2013
    Location:
    High on a Mountain Looking for Wisdom
    #3
    I'd start by taking all the PCIe cards and all the hard drives out (except your boot drive) and test it. A long time ago, I had a problem that was blamed by all sorts of people on all sorts of things but turned out to be a ram socket that was not properly attached to the board so the esoteric is not impossible. I will be here until bedtime so let me know what happened after you took everything but your boot drive off. I don't know that I have the answer but worst case scenario, I can be a sounding board for you. Does anything stand out on the system report? Reset the PRAM once you have taken all the other things out and lets see what happens. I have seen machines that were so dirty that I've wondered why they did not burst into flames and the processors were ok even though the temperature must have been very near their max so in our machines with the exceptional ventilation they have (unless your fans are broken?) I don't imagine that processor overheat would result in a kernel panic as opposed to a self shutdown; I'd lean towards software rather than hardware at least at first. Given that the problem repeats over and over, have you considered a reinstall from web recovery? Bare bones machine plus fresh OS plus kernel panic... that's when it will really get interesting :)
     
  4. orph macrumors 6502a

    Joined:
    Dec 12, 2005
    Location:
    UK
    #4
    to trouble shoot the problem installing an copy of OSX on to a small drive/partition (a usb stick will work or some spare space on an internal HD) and see if it still happens on a blank install.

    you can also safe restart to see if something in the background is the problem (google drive was giving me problems at one point)

    also noticed it only mentions 3 sticks of ram, i assume you have 4 sticks of ram so maybe one is bad/lose?
    try something like pulling them all and re inserting them, if you still have the problem boot with only 2 sticks and swap them around to see if you still crash.

    also like ramthessd says a pci card can be to blame

    good luck
     
  5. RAMtheSSD macrumors member

    RAMtheSSD

    Joined:
    Mar 23, 2013
    Location:
    High on a Mountain Looking for Wisdom
    #5
    Hi Orph :) [puzzled] 4 sticks of ram? 3 sticks of 4gb for 12 gb total and given that it is a 2009 and they came with 2gb sticks, almost certainly aftermarket ram. I was hesitant to advice Zalam to work with the ram because he was concerned that the processors might have something wrong with them as well as my experience with the ram socket (good ram, securely seated, bad socket 1 messing everything else up). Testing them is totally a good idea and the machine should boot with one of those so he could use the POST test as a memory test for each stick... My thinking was that if it happened with nothing but a boot drive onboard then when the OS was replaced the kernel panic would hopefully not happen and putting back one thing at a time would yield useful log files. I just found out recently that the eSATA card that I once used constantly but had fallen into disuse (inertia kept it in there) was the cause of my USB ports shutting down whenever I plugged in a USB3 flash drive.

    Since I have a small SSD dedicated to the OS, I tend to reinstall rather than dig around when something like what Zalam describes happens (bad habit left over from windows) but I think he should try your idea first (the safe mode restart) before the web or HD based recovery that I originally suggested as there would certainly be more information gleaned from that and maybe the answer to the problem.
     

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