Can Apple do a battery diagnostic test over the phone?

Discussion in 'iPhone' started by Rhyno37, Nov 19, 2014.

  1. Rhyno37 macrumors regular

    Joined:
    Jul 23, 2011
    #1
    I'm starting to think I may need a new battery. Only problem is I am out of warranty and the closest Apple store is 3 hours away. I understand that I'd have to pay $79 to get it swapped, but can Apple do a battery diagnostic over the phone before I send it in? I don't have another phone to use.
     
  2. ftaok macrumors 603

    ftaok

    Joined:
    Jan 23, 2002
    Location:
    East Coast
    #2
    I'm guessing you have an iPhone 5. Is so, you might want to check if it falls under Apple's recall for a free battery replacement.

    Also, if it is a 5, you may qualify for the sleep/wake button recall. When they fix the button, they also replace the battery. If you take it to the store, the can provide a loaner.

    Lastly, if you want to check your battery's health, use ibackupbot.

    Also - I don't think they can run the diagnostic over the phone. cant hurt to call
     
  3. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #3
    I'm unfamiliar with the app you recommended. How can an iTunes management app on my computer assess the health of my iPhone's battery?
     
  4. ftaok macrumors 603

    ftaok

    Joined:
    Jan 23, 2002
    Location:
    East Coast
    #4
    Ibackupbot can connect to your iphone via USB. It can read the battery's stats and can determine how much charge it can hold. Compare that to the rated capacity, and you get an idea whether your battery is shot or not.
     
  5. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #5
    Yes they can. They ask you to visit an apple page that runs a test and they get the details.

    https://iosdiags.apple.com/ios/
     
  6. Agent-P macrumors 68030

    Agent-P

    Joined:
    Dec 5, 2009
    Location:
    The Tri-State Area
    #6
    They can run the battery diagnostic for you and also let you know if your iPhone 5 is covered by either if those programs.
     
  7. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #7
    Thanks. Had never heard of the app. Might check it out.
     
  8. rgarjr macrumors 603

    rgarjr

    Joined:
    Apr 2, 2009
    Location:
    Southern Calif
    #8
    They can do a diagnostic simply by e-mailing and pressing a link on there.
     
  9. caligurl macrumors 68030

    caligurl

    Joined:
    Jun 8, 2009
    Location:
    socal
    #9
    they absolutely CAN check the battery remotely. Among other things (background app issues, etc.)
     

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