Just got back from the apple store a few hours ago and had a bad experience. I reserved a sim free iPhone 6s plus to pick up from 6:30-7:00 PM. I got there with about a minute to spare and went straight to one of the employees with an iPad to check in. She told me that I got there just in time as they were about to cancel my reservation. So I wait in line for about 15+ mins only to find out the phone I reserved was sold to someone else. The lady with the iPad had to guts to tell me that my reservation was actually at 6:00-6:30 PM and that I was late. After showing her my email confirmation, she just brushed it off and said I was late and said the apple system automatically cancels reservations that are late. This totally contradicts what she told me in the beginning that "they were just about to cancel my reservation". So was the lady just bsing me?