Can Apple or AT&T determine number of call failures

[RamblinWreck]

I'm still plagued with constant failed calls and am reaching the end of my rope. I've tried doing a restore but no luck there on solving the issue. Some believe that the SIM card could create an issue, which I might look into this weekend.

My question:
Can either AT&T or Apple connect my phone or view my call log and determine the number of failed calls that I have? I feel like this information would make the exchange/fix process go much smoother.

I'd say my failure rate is somewhere between 25-35% which is unacceptable to me. Of course, the other iPhone user in my household isn't experiencing these issues which really makes me think it's my phone and not the network.

 

[jlake02]

I'm not sure, but I doubt it.

 

[btbrossard]

At the apple store, they can check the percentage of dropped calls. I'm not sure about at the at&t store.

 

[Surely]

AT&T can. They can determine the exact tower you were connected to and when it dropped the call. You have to provide them with a date and approximate time of when a call dropped, and they can check your call log.

I called them about this a couple of days ago, and the rep was able to find specific instances of failed/dropped calls. He made up a report so it can be investigated further. I complained about very specific locations, and he was able to identify the specific towers.

Hopefully they will be able to improve things for me....

 

[kdarling]

At the apple store, they can check the percentage of dropped calls. I'm not sure about at the at&t store.

This is correct. The Apple stores have a tool that lets them look at the number of dropped calls, etc, so they can determine if you're really having troubles or not. (Besides the obvious need, apparently a lot of people use dropped calls as a way to get a new phone.)

 

[RamblinWreck]

Thanks for all of the great info everyone.

Based off of the above it seems like I will be better off going to an apple store. I will do so tomorrow.

 

[nickspohn]

If Apple can do it, I am pretty positive an AT&T store can do it...


You could also call AT&T.