Can AT&T really be this inept?

Discussion in 'iPhone' started by Badboylou, Jul 8, 2008.

  1. Badboylou macrumors newbie

    Joined:
    Jul 8, 2008
    #1
    I just had a lovely conversation with an AT&T rep about wanting to upgrade to an iPhone 3G. My wife and I currently have the iPhone and I wanted to know what was going to happen to our current plan if I upgrade and my wife doesn't. How much more will my monthly bill be? Simple, right?

    Well, the rep tells me that I don't need to upgrade to the new phone. All I need to do is go to iTunes on Friday and upgrade to the latest software and presto, I now have the 3G and GPS on my 1st gen iPhone!!! :eek:

    I went on to say that this isn't true. That in order to get 3G and GPS on the phone, I need to buy the new one. "Where did you hear that?" was his response. I shook my head and hung up for I would have to take everything this guy had to say from that point forward as being false.

    Wow!
     
  2. zainjetha macrumors 6502a

    Joined:
    Aug 11, 2007
    #2
    What a stupid little cretin... how can these guys be so dumb... this is Apples and ATTs main product.. bunch of tossers...
     
  3. elbirth macrumors 65816

    Joined:
    Jan 19, 2006
    Location:
    North Carolina, US
    #3
    simply put, yes they can be that inept. AT&T employee or not, there are a lot of incredibly stupid people in this world
     
  4. djransom macrumors 68040

    djransom

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    May 14, 2008
    Location:
    Chi-Town
    #4
    :eek:
     
  5. PhightinPhils26 macrumors 6502a

    PhightinPhils26

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    Location:
    Philly
  6. chakraj macrumors 65816

    chakraj

    Joined:
    Feb 6, 2008
    Location:
    So Cal
    #6
    sweet, well im not getting a new one then. Ill just upgrade to 2.0 and whallah I have gps, 3g, im skinny and better looking. Oh ya, I make more money and my car is now a ferrari, Thanks Apple I love the upgrade.:)
     
  7. ipodtouchy333 macrumors 65816

    Joined:
    Nov 15, 2007
    Location:
    US
    #7
    I was planning on just going to the AT&T store that is 3 minutes away at opening but this really makes me want to go the Apple store that is 20 minutes away.......
     
  8. miniyou64 macrumors 6502

    miniyou64

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    Jul 8, 2008
    #8
    That is messed up but sheesh you didn't have to hang up on him!
     
  9. Niiro13 macrumors 68000

    Joined:
    Feb 12, 2008
    Location:
    Illinois
    #9
    Once again, I say for AT&T:

    EPIC FAIL

    You should update to 2.0, then raise a ruckus at AT&T when 3G and GPS doesn't work XD.
     
  10. cWeems macrumors 6502a

    cWeems

    Joined:
    Jun 8, 2008
    Location:
    FLORIDA, USA
    #10
    they are really dumbing/simplifying the activation for "us" lol, either place u go u should be in great hands!!
     
  11. gazzer82 macrumors regular

    Joined:
    Jul 8, 2008
    #11
    Actually i think i would have hung up too. Probably better than saying what you would be thinking!!
     
  12. Badboylou thread starter macrumors newbie

    Joined:
    Jul 8, 2008
    #12
    I agree. AT&T has made errors in my billing twice in the past when I either changed plans or added a service and it took 2 to 3 billing cycles to straighten it out.

    The way I look at it, it should cost me $15 more per month. $10 for the data package (going from $20 to $30) and $5 for the 200 text messages which don't cost me anything now.

    I don't want to be surprised a month from now with a bill that says I owe more than that. I'm going to try an AT&T store by my house to see if I can get an employee that is actually informed. I'm having serious doubts it will happen.
     
  13. Flhusky macrumors 6502a

    Flhusky

    Joined:
    Aug 28, 2007
    Location:
    Florida
    #13
    +1
    ...and work in a 'Help Desk' aka call center environment for 4 hours you will learn that st00pidity is universal across the board. Sometimes I end a call with the thought 'How can they be alive? there is nothing upstairs to support automatic body functions' :eek:
     
  14. elbirth macrumors 65816

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    Jan 19, 2006
    Location:
    North Carolina, US
    #14
    I did on-site tech support for the arts & sciences faculty and staff for 2 years in college. I never knew people (and these were professors!) could lack so much common sense in some of the simplest things. I don't know whether it was better or worse that I dealt with them in person versus over the phone though
     
  15. TwinCities Dan macrumors 603

    TwinCities Dan

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    Double Parked out front of the Courthouse
  16. harryhood macrumors regular

    Joined:
    Mar 15, 2006
    #16
    hah!

    I had a similar experience at the local AT&T Reseller. I walked in and said "will you guy shave the iphone 3g? And she proceeded to try and convince me to not get one because the iphone is the ******** phone out there and that I will be sure to have to come back and get "2-3 iphones before i get one that works properly, I swear, I've seen it!" I was like.. Uh..im not too worried about that..just tell me about the plans.. And she told me a bunch of stuff that wasnt even true.. I was like hmm..i guess i can get more information from Macrumors..

    roflzfflfzzflzflz
     
  17. djransom macrumors 68040

    djransom

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    May 14, 2008
    Location:
    Chi-Town
    #17
    Shave the iPhone 3G :eek:
     
  18. PcEhAoCsE macrumors newbie

    Joined:
    Jun 22, 2008
    #18
    I think he's just trying to sell this lie to as many people as he can so that his friends/family have a better probability of obtaining one come launch day.
     
  19. Badboylou thread starter macrumors newbie

    Joined:
    Jul 8, 2008
    #19
    So I went this evening to an AT&T location and I am happy to report that not only did the lady know what she was talking about, she didn't even have to look it up. As it turns out I WILL only have to pay $15 more per month ($10 for the data and $5 for the text messages).:D

    My faith in the intelligence of mankind has been restored...somewhat.;)
     
  20. Denny Crane macrumors member

    Denny Crane

    Joined:
    Jul 8, 2007
    Location:
    Alabama
    #20
    It's Apple folks too. I went to the Apple store on Monday and the customer service guy I spoke to couldn't answer simple questions about whether the iPhone 1.0 dock would be compatible with the 2.0 version or not.....
     
  21. gibbz macrumors 68030

    Joined:
    May 31, 2007
    #21
    Give it time, that faith will be taken back just as fast.:D
     
  22. dude963841 macrumors member

    Joined:
    May 22, 2008
    #22
    even at the apple store you can go up at a " genius " and ask a question and they will give you a very stupid answer... Apple will hire anyone, yes and at&t too, they all hire r-tards
     
  23. Syrus28 macrumors 6502a

    Syrus28

    Joined:
    Feb 1, 2008
    Location:
    Peoria, AZ
    #23
    That's because its a Reseller, which means the store isn't owned by AT&T. Furthermore, it means they aren't getting the iPhone. A local reseller did the same thing to me... Of course, I my response was a little more blunt. :D
     
  24. bubbagumpshrimp macrumors 6502

    Joined:
    Jun 16, 2008
    #24
    It doesn't bother me when someone doesn't know something but when they just make up crap to sound like they know what they are talking just makes me angry. I've been told a lot of false info by ATT reps too.
     

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