Can canceling a Verizon order?

[quanghaitrieu8]

I paid full price for a gold iPhone 6 64 gig when the site when live. I decided the next morning that I really wanted the silver version.

Verizon says they can't cancel my order and have no idea why. Has anyone ever had this happen? They had to open up a case and escalate it past the managers to a help desk.

Worst part, they won't even let me order the silver one. Their system says I have a pending order so I can't order a second phone, even if I pay full price again, until they can cancel the first one.

I realize I should have been fully committed to the color I ordered but surely it can't be that hard to delete an order from their system.

 

[maflynn]

Yes, it happens when the order gets to a certain state, and the buyer (and the VZW rep) do not have the option to cancel.

Slap a case on it and you'll forget what color it is anyways.

 

[mfldmike]

There is a thread on here that explains how you can cancel a preorder, I did it and received conformation. I didn't want to wait until October, so I'll be standing in line on Friday.