Can canceling a Verizon order?

Discussion in 'iPhone' started by quanghaitrieu8, Sep 17, 2014.

  1. quanghaitrieu8 Suspended

    Sep 16, 2014
    I paid full price for a gold iPhone 6 64 gig when the site when live. I decided the next morning that I really wanted the silver version.

    Verizon says they can't cancel my order and have no idea why. Has anyone ever had this happen? They had to open up a case and escalate it past the managers to a help desk.

    Worst part, they won't even let me order the silver one. Their system says I have a pending order so I can't order a second phone, even if I pay full price again, until they can cancel the first one.

    I realize I should have been fully committed to the color I ordered but surely it can't be that hard to delete an order from their system.
  2. maflynn Moderator


    Staff Member

    May 3, 2009
    Yes, it happens when the order gets to a certain state, and the buyer (and the VZW rep) do not have the option to cancel.

    Slap a case on it and you'll forget what color it is anyways. :)
  3. mfldmike macrumors regular

    Jul 29, 2011
    There is a thread on here that explains how you can cancel a preorder, I did it and received conformation. I didn't want to wait until October, so I'll be standing in line on Friday.

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