Can canceling a Verizon order?

Discussion in 'iPhone' started by quanghaitrieu8, Sep 17, 2014.

  1. quanghaitrieu8 Suspended

    Joined:
    Sep 16, 2014
    #1
    I paid full price for a gold iPhone 6 64 gig when the site when live. I decided the next morning that I really wanted the silver version.

    Verizon says they can't cancel my order and have no idea why. Has anyone ever had this happen? They had to open up a case and escalate it past the managers to a help desk.

    Worst part, they won't even let me order the silver one. Their system says I have a pending order so I can't order a second phone, even if I pay full price again, until they can cancel the first one.

    I realize I should have been fully committed to the color I ordered but surely it can't be that hard to delete an order from their system.
     
  2. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #2
    Yes, it happens when the order gets to a certain state, and the buyer (and the VZW rep) do not have the option to cancel.

    Slap a case on it and you'll forget what color it is anyways. :)
     
  3. mfldmike macrumors regular

    Joined:
    Jul 29, 2011
    #3
    There is a thread on here that explains how you can cancel a preorder, I did it and received conformation. I didn't want to wait until October, so I'll be standing in line on Friday.
     

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