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Can i demand a replacement or refund on a 6 month old mac now to go in for 4th repair

A

al82

macrumors regular
Original poster
Feb 13, 2008
201
0
I beleive i have a lemon i truly do.

My Macbook is seven month old and has the following repairs:
-Faulty disc drive (no longer reading discs)
-Faulty disc drive (discs would get jammed half way in and get scratched
-Bluetooth stopped working
-S key would not work
-Faulty disc drive (again discs come out scratched)
-Logic board replaced (due to electrical problem)

My Macbook has spent over a month at their stores. Can i demand they replace it for a new one? This is ridiculous.
 
I forgot to mention the magsafe adopter has also been replaced.
 
What kind of computer is it, just wondering? Anyway, since you have had 3 optical drive replacements, you should be eligible for a replacement.
 
What kind of computer is it, just wondering? Anyway, since you have had 3 optical drive replacements, you should be eligible for a replacement computer.
 
5DollaFootlong said:
What kind of computer is it, just wondering? Anyway, since you have had 3 optical drive replacements, you should be eligible for a replacement.
Click to expand...

5DollaFootlong said:
sorry about the triple post.
Click to expand...

5DollaFootlong said:
What kind of computer is it, just wondering? Anyway, since you have had 3 optical drive replacements, you should be eligible for a replacement computer.
Click to expand...
Click to expand...

He states in the OP that it's a MacBook.

Lemon Law may apply depending upon where you live. Best ask Apple over anyone else.
 
You can get anything you want from them. Just let them know how dissatisfied you are in a calm manner.
 
I would give it a try. Go in with proof of all your repairs and problems and see what they say. They should be able to give you a new one specially if something happens to it again.
 
Assuming that there is another problem, go in and tell them very calmly that you're frustrated. Chances are, assuming you get a reasonable genius, they'll swap it.

They did that for my refurb MacBook Air which was in for a third problem. They swapped it on the spot and because mine had been discontinued, I received a better model.
 
do not email sjobs.

I have gotten a replacement.

Here is what you do:

Get all your documentation with dates and repairs for all of your repairs
Call Apple and ask for "Customer Relations"
BE VERY VERY respectful and calm.
tell the person your problems you have had with the computer and that you have had to send it in X number of times for X reasons.
Let them know your current, unresolved issue.

Tell them that you have really enjoyed your mac while it was working but you are getting discouraged b/c of so many problems. Tell them you need a reliable mac and this one hasn't been and you fear even if the current problem was fixed you would have future problems.

Be honest and polite.


Good luck
 
benlee said:
do not email sjobs.

I have gotten a replacement.

Here is what you do:

Get all your documentation with dates and repairs for all of your repairs
Call Apple and ask for "Customer Relations"
BE VERY VERY respectful and calm.
tell the person your problems you have had with the computer and that you have had to send it in X number of times for X reasons.
Let them know your current, unresolved issue.

Tell them that you have really enjoyed your mac while it was working but you are getting discouraged b/c of so many problems. Tell them you need a reliable mac and this one hasn't been and you fear even if the current problem was fixed you would have future problems.

Be honest and polite.


Good luck
Click to expand...

The key is being polite, having worked in a customer relations area when I was first out of school. I was more likely to go above and beyond for the respectful polite person rather then some jerk, who after a couple of "Sir I understand, let me help you" would get placed back into the phone queue.
 
THANK YOU ALL for the advise. I kept telling myself what you all said on here and i was polite and calm and I got a call from customer services saying they spoke to the manager of the store and as they don't make the same model of the Macbook i have (the battery is now enclosed inside the 2.4inch macbooks) that they will swap it for a new model :)

Im so happy :)
 
al82 said:
THANK YOU ALL for the advise. I kept telling myself what you all said on here and i was polite and calm and I got a call from customer services saying they spoke to the manager of the store and as they don't make the same model of the Macbook i have (the battery is now enclosed inside the 2.4inch macbooks) that they will swap it for a new model :)

Im so happy :)
Click to expand...

Well done, i have allways found that being calm and very polite on the phone with Apple customer relations regarding a persistantly fault riddled mac (i have had 2 replaced) will always get results......
 
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