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Can I exchange (possibly defective) MBP for new SR MBP???

S

superspiffy

macrumors 6502a
Original poster
Feb 6, 2007
740
0
So I have a mid range MacBook Pro, just 2 months old! I think there's a problem with it, and I was wondering if anybody has had any experience of exchanging a defective Mac through Apple and getting the latest refresh!

The problem is that when I connect two FireWire devices at the same time (external HDD and camcorder), the MBP freezes up and it doesn't recognize either one of them. But the external HDD and camcorder work perfectly fine, when I unplug one or the other. They both have their own power so it can't be a power issue right?

I had ignored this problem for awhile, but since the new SR MBPs came out, I figure I'll try my luck. It's worth a shot right? :D I wonder if this warrants an exchange and if it does, I want the new SR MBPs!!! What do you think guys?
 
Mac-Addict said:
I think it they do replace it, You will be given a refurb Macbook Pro.
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I've never heard of Apple giving somebody a refurb as a replacement. I've received quite a number of replacements and they were all brand new. Having said that, they do like to try to fix things first before giving away new computers...usually they want to try a few times before they will consider a replacement, unless it's a new computer.
 
superspiffy said:
doh! come on you gotta be kidding :(
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They won't even replace it. There is a 3 repair policy. Your MBP has to be repaired 3 times before they replace yours. On the fourth break down you can ask for a new one. I went through the same stuff. Get it repaired and enjoy the MacBook Pro you have.
 
It's not like Santa Rosa somehow makes your MacBook Pro superfast. It's nice, i admit, but if you keep using it and your problem continues to happen, you can ask for a new one, and if you have applecare and the 4th time it breaks happens like 2 years into it, you can ask for a new one, and they wont have any old models it stock.

They'll HAVE to end up giving you the latest MacBook Pro.
 
They'll try to give the 2nd gens first...then the new new ones.
 
e12a said:
They'll try to give the 2nd gens first...then the new new ones.
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this is simply wrong. i have (had in less than 24hrs) a powerbook that had serveral problems and apple is sending me a brand new SR MBP no charge, other than the upgrades i requested.

aaron.lee2006 said:
They won't even replace it. There is a 3 repair policy. Your MBP has to be repaired 3 times before they replace yours. On the fourth break down you can ask for a new one. I went through the same stuff. Get it repaired and enjoy the MacBook Pro you have.
Click to expand...

just to be clear there is no specific 3 strikes and its out rule, but it is a safe standard one could use. also what do you mean by a 3 year repair policy?
 
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