Can I get a replacement macbook?

Discussion in 'MacBook' started by asme, Apr 12, 2008.

  1. asme macrumors regular

    Mar 12, 2008
    So, I'm really, really sick of my MacBook giving me sh*t. Truth be told, I'm done with Apple notebooks. If I get a replacement Macbook I can sell it and continue using my Mac Mini (Favorite. Desktop. Ever.) My question is, is my list of problems big enough to warrant a replacement Macbook if I ask politely? If I call tier 2 and ask un-politely?

    I've had three repairs insofar.
    Repair 1: Logic Board
    Repair 2: Top Case/Battery
    Repair 3: Logic Board, Heatsink, Fan, Bottom Case

    Current problems:
    -Bleeding Backlight
    -Flickering Backlight, can't look at display for more than 15 minutes before eyes start to hurt and tear up, currently using external monitor
    -Uneven backlight, splotches of dark and light everywhere
    -Strangely colored screen, partly yellowed

    -Misaligned top case, shifted a bit to the right. This means that if I push the left side it cracks and slides under the bottom case and shows a little crack exposing the inside of the logic board part of the computer. It also means the right side bulges a bit.
    -Bottom case starting to crack again


    All of this could be fixed with a new top case, new bottom case, new display, and new inverter. Is it worth nudging for a replacement or am I in over my head and should be content with a repair?
  2. jackc macrumors 65816


    Oct 19, 2003
    I'd definitely ask for a replacement, in fact I would be quite insistent about it
  3. asme thread starter macrumors regular

    Mar 12, 2008
    Would you do it over the phone or at a store?

    There's four stores here in the silicon valley. Thankfully I'm closest to the one with the most lenient Genii (Geniuses?):D
  4. SFStateStudent macrumors 604


    Aug 28, 2007
    San Francisco California, USA
    They had better get you a brand new MB and ask for an upgrade on RAM and the largest hard drive possible 250GB would be nice! Sorry to lose your MB loyalty, but I totally understand your dismay. :(
  5. JML42691 macrumors 68020


    Oct 24, 2007
    It sounds like there is a general problem with your backlight, but in means of it hurting your eyes, have you tried lowering the brightness? But the case being misaligned and the scratch/crack on the bottom are going to be blamed on you for mis-proper care. They will probably give you a refurb replacement (if they find the screen as enough of an issue), or they may just take it in for a while to repair/replace the screen.
  6. TSE macrumors 68030

    Jun 25, 2007
    St. Paul, Minnesota
    Don't mention the case problems. Not only are they minor and don't matter, but Apple will just think your being picky and trying to get a replacement.

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