Can I get a replacement macbook?

Discussion in 'MacBook' started by asme, Apr 12, 2008.

  1. asme macrumors regular

    Joined:
    Mar 12, 2008
    #1
    So, I'm really, really sick of my MacBook giving me sh*t. Truth be told, I'm done with Apple notebooks. If I get a replacement Macbook I can sell it and continue using my Mac Mini (Favorite. Desktop. Ever.) My question is, is my list of problems big enough to warrant a replacement Macbook if I ask politely? If I call tier 2 and ask un-politely?

    I've had three repairs insofar.
    Repair 1: Logic Board
    Repair 2: Top Case/Battery
    Repair 3: Logic Board, Heatsink, Fan, Bottom Case

    Current problems:
    -Bleeding Backlight
    -Flickering Backlight, can't look at display for more than 15 minutes before eyes start to hurt and tear up, currently using external monitor
    -Uneven backlight, splotches of dark and light everywhere
    -Strangely colored screen, partly yellowed

    -Misaligned top case, shifted a bit to the right. This means that if I push the left side it cracks and slides under the bottom case and shows a little crack exposing the inside of the logic board part of the computer. It also means the right side bulges a bit.
    -Bottom case starting to crack again

    -----------------------

    All of this could be fixed with a new top case, new bottom case, new display, and new inverter. Is it worth nudging for a replacement or am I in over my head and should be content with a repair?
     
  2. jackc macrumors 65816

    jackc

    Joined:
    Oct 19, 2003
    #2
    I'd definitely ask for a replacement, in fact I would be quite insistent about it
     
  3. asme thread starter macrumors regular

    Joined:
    Mar 12, 2008
    #3
    Would you do it over the phone or at a store?

    There's four stores here in the silicon valley. Thankfully I'm closest to the one with the most lenient Genii (Geniuses?):D
     
  4. SFStateStudent macrumors 604

    SFStateStudent

    Joined:
    Aug 28, 2007
    Location:
    San Francisco California, USA
    #4
    They had better get you a brand new MB and ask for an upgrade on RAM and the largest hard drive possible 250GB would be nice! Sorry to lose your MB loyalty, but I totally understand your dismay. :(
     
  5. JML42691 macrumors 68020

    JML42691

    Joined:
    Oct 24, 2007
    #5
    It sounds like there is a general problem with your backlight, but in means of it hurting your eyes, have you tried lowering the brightness? But the case being misaligned and the scratch/crack on the bottom are going to be blamed on you for mis-proper care. They will probably give you a refurb replacement (if they find the screen as enough of an issue), or they may just take it in for a while to repair/replace the screen.
     
  6. TSE macrumors 68030

    Joined:
    Jun 25, 2007
    Location:
    St. Paul, Minnesota
    #6
    Don't mention the case problems. Not only are they minor and don't matter, but Apple will just think your being picky and trying to get a replacement.
     

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