Can I get anti-reflective coating fixed for free?

Discussion in 'MacBook Pro' started by DangerousDave2k, Jan 2, 2018.

  1. DangerousDave2k macrumors member

    Joined:
    Jul 11, 2014
    #1
    My late 2013 MBP 13" Retina is suffering a bad case of the anti-reflective coating problem mentioned by many other users. Having read around this site, I gather there is a programme to fix the issue for free in place, and that my model may still be entitled to it. But speaking to an Apple representative just now, they seemed to be unaware of this programme, and were of the opinion that I would have to pay for any repairs.

    Does anyone know what the truth of the situation is?

    Also, does anyone know what the repair involves? Do they simply redo the coating or actually replace the screen cover or even the whole lid?
     
  2. TokMok3 macrumors 6502a

    Joined:
    Aug 22, 2015
    #2
    Same here, I have a MacBook Pro 2015 with that problem. I'm afraid to clean the screen because it my peel off.
     
  3. Audit13 macrumors 601

    Audit13

    Joined:
    Apr 19, 2017
    Location:
    Toronto, Ontario, Canada
    #3
    How are you cleaning your late 2013 13" MBP screen? I have the same model and I don't have this issue at all. Thanks.
     
  4. DangerousDave2k thread starter macrumors member

    Joined:
    Jul 11, 2014
    #5
    So if I book into the (not very) local Apple shop, I'm likely to get the lid replaced for free?
     
  5. Samuelsan2001 macrumors 604

    Joined:
    Oct 24, 2013
    #6
    Yes that should be the case.
     
  6. Fishrrman macrumors P6

    Fishrrman

    Joined:
    Feb 20, 2009
    #7
    OP:

    Do you have a brick-n-mortar Apple Store anywhere nearby?
    If so, that's the place to take it to.
     
  7. eddjedi macrumors 6502

    Joined:
    Sep 7, 2011
    #8
    It says "Apple has authorized coverage within four years from the original purchase date" so you may have missed the boat.
     
  8. _Kiki_ macrumors 6502a

    Joined:
    Aug 13, 2017
    #9
    they will replace screen with lid, but new screen isn't redesigned, so the problem with coating can come back
     
  9. dancefreak macrumors regular

    Joined:
    Jan 6, 2004
    Location:
    Hermosa Beach, CA
    #10
    Just sent mine in today. I was originally about 4 weeks after the cutoff in December but the replacement part was constrained and not available until now. They made an exception at the time so I was still good to go now with parts again available. FWIW by screen was also damaged from a drop so this was a nice bonus since other damage isn't considered when replacing.
     
  10. Modernape macrumors regular

    Joined:
    Jun 21, 2010
    #11
    they replaced the screen on my 2012 model after 5 years.
     
  11. dancefreak macrumors regular

    Joined:
    Jan 6, 2004
    Location:
    Hermosa Beach, CA
    #12
    I dropped my computer off at fedex tuesday afternoon and the box was back with the repaired computer at 9AM today. Faster than I expected.
     
  12. Clogger Suspended

    Clogger

    Joined:
    Jan 12, 2018
    #13
    Just had mine replaced today, took a long time to get the issue sorted as there has been a shortage of screens and when ever they are available I have always been away. I was told to expect a 5 day turn around, but the store today were very good and replaced it while I waited, took 20mins. Very happy.
     
  13. Macshroomer macrumors 65816

    Macshroomer

    Joined:
    Dec 6, 2009
    #14
    I wonder if they will do mine? Maybe the fact I spent $14,000 on a new 15" and iMac Pro ought to grease the skids...
     
  14. anthdci macrumors 6502a

    Joined:
    Jun 8, 2009
    #15
    Took my 2014 15” pro in today for a busted LCD, luckily they said they will replace it under the anti glare issue which I had no idea about. Very nice of them, saved me £558 that it would have cost for them to do it since they wouldn’t have done it under warranty.
     
  15. Maxx Power macrumors 6502a

    Maxx Power

    Joined:
    Apr 29, 2003
    #16
    I did this with mine half a year ago. Not a problem at all. Although I don't know how much longer this program will run for.
     
  16. Diorama macrumors 6502a

    Joined:
    Oct 6, 2017
    #17
    How did it go? Were they Ok about the drop damage?
     
  17. iMacDragon macrumors 68000

    iMacDragon

    Joined:
    Oct 18, 2008
    Location:
    UK
    #18
    I would assume that unless the glass was damaged by the drop that it would be considered cosmetic and non related to the issue, and thus would still replace.
     
  18. billhinge macrumors member

    Joined:
    Dec 27, 2013
    #19
    Had mine done, I had to go to a real applestore no problem but one of the third party apple stores apple originally recommended refused on the grounds of cosmetic damage to the lid which they incorrectly said was apple policy. The lid gets replaced anyway so its as good as new
     
  19. iMacDragon macrumors 68000

    iMacDragon

    Joined:
    Oct 18, 2008
    Location:
    UK
    #20
    The third party was probably being paranoid that apple would refuse their repair as covered by warranty when they sent the part back due to the cosmetic.. I can well imagine in this situation it is easier to get apple to do it
     
  20. Rocko99991 macrumors 6502a

    Rocko99991

    Joined:
    Jul 25, 2017
    #21
    They didn't give you any hassle being a year past the 4 year cut off?
    --- Post Merged, Oct 5, 2018 ---
    If they don't end up fixing it for free, you can remove the coating. You will lose the anti-glare but it will look much better than splotchy coating.
     
  21. Modernape macrumors regular

    Joined:
    Jun 21, 2010
    #22
    They didn't even mention it. And the swap only took them 15 minutes. Really.
     
  22. Diorama macrumors 6502a

    Joined:
    Oct 6, 2017
    #23
    Update: got mine done this weekend. They said 7 days but I got the notification that it was ready the next day. New display unit. The old one had a HORRIBLE dent in the corner from a three foot drop when my laptop bag strap broke, and the screen’s surface layer had a small, almost invisible, piercing from a dropped Swiss Army knife.
    They replaced the whole top shell, a £391 ($517approx) repair for £0 ($0approx)
     
  23. Rocko99991 macrumors 6502a

    Rocko99991

    Joined:
    Jul 25, 2017
    #24
    How old was your machine?
     
  24. Diorama macrumors 6502a

    Joined:
    Oct 6, 2017
    #25
    November 4th 2014, so just under 4 years. They didn’t ask, but I assume they know from when the MacBook was first set up/sold/linked to my iCloud account.
    --- Post Merged, Oct 11, 2018 ---
    Yeah they knew:

    F72410C6-2306-4EF7-9039-C56F50076F80.jpeg
     

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30 January 2, 2018