Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Can I make a genius appointment for a Mac with out-of-date Applecare

kdum8

kdum8

macrumors 6502a
Original poster
Sep 8, 2006
919
12
Tokyo, Japan
My Applecare ran out on my MBP over a year ago, but if I make an appointment with the genius staff in my local Apple Store will they still help me diagnose a problem or will they not want to know because it is out of warranty?

I am not familiar with Apple's procedure on this.

For the record I bought my MBP back in April 2008.
 
Hardware is relatively ez to diagnose, ur kind of problem they may quote u the hourly rate. ^)

Some here are helpful, wanna try us first?. I prefer no more than 3 short paragraphs to explain ur problem.
 
ECUpirate44 said:
They'll help you.
Click to expand...

Thanks. Good to know if I decide to go in.

blueroom said:
Post the question here.
Click to expand...

Actually I did but no one helped hence I thought about going in to an Apple Store as I live close to one.

Basically since updating to Mountain Lion whenever I shut the lid of my MBP (whether on battery or on power), upon re-opening the lid the computer reboots, i.e. sleep isn't working. This is really annoying as the reboot cycle takes nearly 4 minutes! I see that some other people had a similar issue but I have no idea how to fix it. :eek:
 
kdum8 said:
Thanks. Good to know if I decide to go in.



Actually I did but no one helped hence I thought about going in to an Apple Store as I live close to one.

Basically since updating to Mountain Lion whenever I shut the lid of my MBP (whether on battery or on power), upon re-opening the lid the computer reboots, i.e. sleep isn't working. This is really annoying as the reboot cycle takes nearly 4 minutes! I see that some other people had a similar issue but I have no idea how to fix it. :eek:
Click to expand...

Smc reset, if that doesn't work, restore.
 
ECUpirate44 said:
Yes, but wipe the drive first, reinstall osx, then restore from tm
Click to expand...

Wow, quite a drastic step. May I ask why this would fix the problem? Isn't this just the same as doing an install of ML anyway?

Has this step resolved the problem for other people? I don't want to perform this rather time consuming step if it isn't absolutely necessary.
 
kdum8 said:
Wow, quite a drastic step. May I ask why this would fix the problem? Isn't this just the same as doing an install of ML anyway?

Has this step resolved the problem for other people? I don't want to perform this rather time consuming step if it isn't absolutely necessary.
Click to expand...

It's a last ditch resort that will fix the issue if it is software based.
 
Yes, if you have TM activated. However reset your SMC first.

Incidentally, there is a user etresoft from  discussion forum who made an app to diagnose software issues on Mac. From there you can roughly see what kinda problem your Mac is facing. Combining this app with another Mac-cleaning software (ie. CleanMyMac, paid app), I'm able to resolve my software issues and constant beachballing.

Here is the thread. https://discussions.apple.com/thread/4191376?start=0&tstart=0

Here is the app as discussed. http://www.etresoft.com/download/EtreCheck.zip
 
ECUpirate44 said:
It's a last ditch resort that will fix the issue if it is software based.
Click to expand...

OK, I'll take your word for it. But why would a reinstall of ML fix something that was only caused by installing ML in the first place? I am a little confused? :confused:

orpheus1120 said:
Yes, if you have TM activated. However reset your SMC first.

Incidentally, there is a user etresoft from  discussion forum who made an app to diagnose software issues on Mac. From there you can roughly see what kinda problem your Mac is facing. Combining this app with another Mac-cleaning software (ie. CleanMyMac, paid app), I'm able to resolve my software issues and constant beachballing.

Here is the thread. https://discussions.apple.com/thread/4191376?start=0&tstart=0

Here is the app as discussed. http://www.etresoft.com/download/EtreCheck.zip
Click to expand...


I'll take a look, thanks


ECUpirate44 said:
FWIW, the general consensus is that cleaning apps tend to do more harm than good.
Click to expand...

I have heard that too.
 
kdum8 said:
OK, I'll take your word for it. But why would a reinstall of ML fix something that was only caused by installing ML in the first place? I am a little confused? :confused:
Click to expand...

You installed an entire operating system on top of an existing one. Its major surgery and sometimes there are complications.
 
ECUpirate44 said:
FWIW, the general consensus is that cleaning apps tend to do more harm than good.
Click to expand...

And I beg to differ. In my instant, it helped me tremendously since I have procrastinated for 1 year to solve my issues, until eventually I did it.

Leftovers from deleted softwares like launch agents and daemons and broken links can interfere with system performances, especially if they do a lot of "drag-and-delete" while uninstalling their softwares. Reading your console logs will most likely prove my point. In the OP's case, having a 2008 Mac means he probably installed a considerable number of softwares over the years and upgrade at least 2 OSes. I would however, advise anyone who wishes to use cleaning apps to read reviews of the said apps before using them.

As far as CleanMyMac is concerned, there are checkboxes for you to choose what to clean up. The general practice is if you aren't sure, don't delete them.

I also repair my disk and disk permission from the Recovery Partition holding down command+R during startup after I cleaned my Mac, to make sure all permissions and system structures are correct.
 
ECUpirate44 said:
You installed an entire operating system on top of an existing one. Its major surgery and sometimes there are complications.
Click to expand...

This. Even with Windows, I always do fresh install versus simply upgrading from version A to B ( unless its a minor update )

A clean install should most likely resolve your issue!
 
kdum8 said:
Thanks. Good to know if I decide to go in.



Actually I did but no one helped hence I thought about going in to an Apple Store as I live close to one.

Basically since updating to Mountain Lion whenever I shut the lid of my MBP (whether on battery or on power), upon re-opening the lid the computer reboots, i.e. sleep isn't working. This is really annoying as the reboot cycle takes nearly 4 minutes! I see that some other people had a similar issue but I have no idea how to fix it. :eek:
Click to expand...

Its the same thing on my imac intel core 2 duo
 
ECUpirate44 said:
You installed an entire operating system on top of an existing one. Its major surgery and sometimes there are complications.
Click to expand...

M5RahuL said:
This. Even with Windows, I always do fresh install versus simply upgrading from version A to B ( unless its a minor update )

A clean install should most likely resolve your issue!
Click to expand...

OK understood. However if I reinstall ML and then copy across my settings and data from TM, is that still a clean install? Wouldn't I just be re-importing the old problem back again from TM?
 
kdum8 said:
OK understood. However if I reinstall ML and then copy across my settings and data from TM, is that still a clean install? Wouldn't I just be re-importing the old problem back again from TM?
Click to expand...

Unlikely. However when I do TM restores, I only restore apps, users, and documents. I do leave settings unchecked.
 
Last edited:
kdum8 said:
OK I'll do that then. Thanks. :) Let's hope it works.

For the record, I reset the SMC but it didn't change anything.
Click to expand...

Darn, then it's worth a few hours to restore and rule out a software issue! Good luck and goodnight east coast!
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back