Can I request a brand new replacement?

Discussion in 'iPhone' started by Jords, Feb 28, 2015.

  1. Jords macrumors newbie

    Feb 26, 2015
    My iPhone 5a has a fault on it which i have discussed with Apple on the Internet and over the phone, they both agree it's a defect and to take it back, my phone is a week old now and I'm looking to take It back next week,

    If they can repair it then I'm fine with that, but if they replace it, I wouldn't want a refurb? I'd want a brand new one , can I request a new phone from them?

    Also do they give you the option to replace or do they just do it as I wouldn't want them walking off with my device and giving me a different one without me accepting
  2. Chatter macrumors 6502a

    Jun 10, 2013
    Uphill from Downtown
    If its a week old, you can exchange for a new one. The rest - go talk to them and tell them what you want. You can then decide if their solution is acceptable.
  3. Jords thread starter macrumors newbie

    Feb 26, 2015
    Would this be brand new and sealed box? And
    What's the oldest you would say before they will stop exchanging for brand new ones? I can get to my Apple store before its 2 weeks old I know that
  4. C DM macrumors Westmere

    Oct 17, 2011
    Generally it would be whatever the return policy is basically.
  5. eelw macrumors 6502a


    Sep 19, 2012
    Where did you purchase the phone from? You have to do return phone back to point of purchase to get a new in box. The Apple Genius Bar will only provide a service unit.
  6. phpmaven macrumors 68040


    Jun 12, 2009
    San Clemente, CA USA
    Return it and buy a new one. Problem solved.
  7. newellj macrumors 603

    Oct 15, 2014
    Boston, MA, US
    May be tricky if the OP got the phone with a contract renewal?
  8. madgibbon macrumors regular

    Mar 1, 2013
    In the UK you are legally entitled to a refund or new replacement if a product is less than 28 days old and develops a fault.
  9. Jords thread starter macrumors newbie

    Feb 26, 2015
    Thanks for the replys,

    I got a family member to order it online directly from Apple which will be where I will take it back, would it be possible to just ask for a brand new sealed replacement instead of repairs or anything else? Would they let me do that?
  10. 617aircav Suspended

    Jul 2, 2012
    It's possible to ask, I'm pretty sure they could say yes or no.
  11. C DM macrumors Westmere

    Oct 17, 2011
    If it's still under its return/exchange period then exchanging for a new one is pretty much the norm.
  12. 617aircav Suspended

    Jul 2, 2012

    The Op has been told this.
  13. Jords thread starter macrumors newbie

    Feb 26, 2015
    I will book into the Apple store before this week and ask for a new one and see if I can, will I need the box and accessories or just the phone? Even when receiving a brand new sealed one? (If I do)
  14. AAPLinc macrumors 65816

    Jul 27, 2012
    Hollywood, CA
    Jords, simply ask them if they can replace with a new unit, however it's a 5S so you may get a refurb unit. So, your best bet if that happens is to just return the handset (as long as it's within two weeks) and re-purchase another 5S. Pretty sure they can do it without messing up all that contract stuff. One of my friends one year bought his 5S and it was having screen issues after a few days, so he took the phone into the store and they returned it and gave him a brand new boxed iPhone (with accessories). So yes, bring your box with you along with the earbuds and cord/charger as they may just take your entire handset and give you a new one.
  15. C DM macrumors Westmere

    Oct 17, 2011
    Just to be safe probably a good idea to bring everything with you just in case.


    Right, the point is that they really can't say no in a circumstance like that.

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