Can I still get the cracks in my '08 repaired?

Discussion in 'MacBook' started by alight, Feb 22, 2012.

  1. alight, Feb 22, 2012
    Last edited: Feb 22, 2012

    alight macrumors newbie

    Joined:
    Mar 18, 2011
    #1
    My early 2008 MacBook has extensive cracking on the palmrests and around the keyboard and screen - I can almost see into the computer because a long strip of plastic is missing from one entire side of the top casing, and that can't be good at all. If I take this to the Apple Store, are they likely to turn me away because I fall outside of a 3-year repair limit I've seen mentioned? What are your experiences with how strictly they enforce that rule? I've never had repairs done before. I figure that this is my last chance because they won't keep the parts for a discontinued computer around forever!
     
  2. AppleFanBoy888 macrumors member

    Joined:
    Apr 17, 2010
    #2
    My Macbook Mid 2009 (With AppleCare till May 2012) started cracking recently so I took it to the Apple Store. They told me it would cost $430 to fix it. I told them if they knew about the MacBook cracking problem and they told me they did but no longer fix it for free. :(
     
  3. alight thread starter macrumors newbie

    Joined:
    Mar 18, 2011
    #3
    They wouldn't even fix it with AppleCare?? Wow. :/
     
  4. miles01110 macrumors Core

    miles01110

    Joined:
    Jul 24, 2006
    Location:
    The Ivory Tower (I'm not coming down)
    #4
    Actually Apple has stated that they will repair cracked Macbooks for free, whether under warranty or not.
     
  5. AppleFanBoy888 macrumors member

    Joined:
    Apr 17, 2010
    #5
    Yes and believe it or not the person I was talking to was the manager of the store. :( I might try another Apple store near by but I don't know if it will make a difference.
     
  6. alight thread starter macrumors newbie

    Joined:
    Mar 18, 2011
    #6
    Definitely try another store! It sounds like one thing you can count on at the Genius Bar is that policy isn't set in stone, haha.
     
  7. Macintosh-HD macrumors member

    Joined:
    Feb 2, 2012
    Location:
    Knoxville, TN
    #7
    I have a story about the Genius Bar also not fixing a simple issue. I have a mid-'10 white MB (still under warranty) that had a crooked lid, and they told me it was only a cosmetic issue and to be on my way. bastards :p

    So, I took it down to a local Apple authorized service provider, and they fixed it in under 10 mins. right there in front of me. He just took the back cover off and loosened the screen/lid screws and pushed it back in place.

    If you're lucky enough to have a maw and paw Apple authorized service provider in town, I would try them.

    I though this was only for the '09 & '10 unibodys :confused: Don't quote me on it though...
     
  8. Bear macrumors G3

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    Jul 23, 2002
    Location:
    Sol III - Terra
    #8
  9. InuNacho macrumors 65816

    InuNacho

    Joined:
    Apr 24, 2008
    Location:
    In that one place
    #9
    Thanks for that link. My blackbook has the chipped palmrest thing but I can't live without it so ehh.
     
  10. alight thread starter macrumors newbie

    Joined:
    Mar 18, 2011
    #10
    Update

    Took it to the Genius Bar and they whisked it away for repair without question, argument or payment! :D the keyboard/palm rest and screen bezel are covered!
     
  11. malman89 macrumors 68000

    Joined:
    May 29, 2011
    Location:
    Michigan
    #11
    Nope. Every single model of the plastic MacBook is still being repaired for free.

    Congrats, OP, to your hassle free repair. I've had two palm rest/top case repairs in my 5 years (both out of warranty, both no hassle).
     

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