can I take my iphone back?

doyle369

macrumors regular
Original poster
Jun 23, 2010
245
0
Basically I have an iphone 4 on contract.

I bought it from an apple store in the UK the day the iphone 4 came out

I have dropped it and the back is smashed

I have been having signal problems

and I have jammed something in the sim tray.

so can I take it back and get another one?

Thanks
 

Merthyrboy

macrumors 6502
Jul 21, 2008
490
3
You could try but to return they say bring back your undamaged iPhone and you will get a refund. Always worth a try though.
 

DanggxAmanda

macrumors regular
Jul 2, 2010
194
0
Yeah it's going to be tough since your phone is cracked but try to get on the genius' good side.
 

ArmCortexA8

macrumors 6502a
Feb 18, 2010
990
168
Terra Australis
Basically I have an iphone 4 on contract.

I bought it from an apple store in the UK the day the iphone 4 came out

I have dropped it and the back is smashed

I have been having signal problems

and I have jammed something in the sim tray.

so can I take it back and get another one?

Thanks
Some people, god I've never dropped a phone in my life. These cost you the earth, so the least you can do is look after it and be mindful of its placement at all times. This is due to yourself, not Apple.
 

aristobrat

macrumors G5
Oct 14, 2005
12,265
1,356
what about the signal problem
Since you've caused physical damage to the phone, any other problem you have with that phone could be a side-effect of the physical damage. Phyiscal damage negates the warranty, and the ability to return it (if it was less than 14 days since you bought it).

You're eligible to pay for an out-of-warrant replacement phone though. In the US they're $199. Not sure about the price in your country.
 

hcho3

macrumors 68030
May 13, 2010
2,783
0
what about the signal problem
I don't wanna be on apple side and start bashing you, but let's get real here...
What are you going to say if apple will argue with you that signal problem could have caused by accidental damage. If you drop the phone, it will get damaged, period. The accidental damage is no one's fault but yours. You can go and ask for exchange or return, but it is highly unlike that apple will just let you return the damaged iphone 4. Post your iphone 4 picture, then all of us will have better idea on how bad the phone has been damaged.

Since you've caused physical damage to the phone, any other problem you have with that phone could be a side-effect of the physical damage. Phyiscal damage negates the warranty, and the ability to return it (if it was less than 14 days since you bought it).

You're eligible to pay for an out-of-warrant replacement phone though. In the US they're $199. Not sure about the price in your country.
If you pay 199, then what do they give you? I have iphone 3G and it is really slow. It is out of warranty as well, so I was wondering if I could get it replaced with something else. Like 3GS.
 

robbieduncan

Moderator emeritus
Jul 24, 2002
25,281
563
Harrogate
If you pay 199, then what do they give you? I have iphone 3G and it is really slow. It is out of warranty as well, so I was wondering if I could get it replaced with something else. Like 3GS.
They give you a 3G. They have plenty for replacements.
 

Fabienne

macrumors 65816
You dropped your iPhone smashing part of it. Then you got signal problems. Then you messed up something in your sim tray and now you want a new iPhone. If I were Apple, would tell you, "I'd be happy to give you a new iPhone for X amount of money." Insert the full price of a new phone here.

If you don't take care of your possessions then you should be the person to replace them. Hard lesson to learn, too bad. Boo hoo.
 

aristobrat

macrumors G5
Oct 14, 2005
12,265
1,356
Really, OP?

From the can I take my iphone back thread you started two weeks ago:
I purchased my 32gb iphone 4 from the Apple shop (in the UK)

am I allowed to return it tomorrow for another one (brand new)

can I just say I am having signal problems?

I just want one brand new, mine has a few scratches on the back
From the Lost my iphone 4 thread you started yesterday:
well I think it was stolen at work...

anyway

I have insurance with Natwest.

Next stage is to go to police, then phone up my bank then O2

but my question is... will I get a brand new iphone 4?

and how long until it comes?

Cheers
 

Irish Rose

macrumors 65816
May 29, 2010
1,068
1
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ArmCortexA8 said:
what about the signal problem
There is no signal problem, the problem is the networs, maybe also in the US. Here in Australia, no antenna issues at all even with the death grip / g-spot.
I am using the iP4 here in the US, with AT&T, and there is no signal problem where I live, work, or places that I travel to.
 

Nuttydev

macrumors 6502
Mar 6, 2009
327
1
Bristol, England.
Taking back a smashed iPhone and trying to get a replacement based on signal problems would be like crashing your car then trying to get it replaced because the heater never worked. It's a completely unrelated issue, so they probably won't replace it. Guess you could still try though, otherwise you can pay £149 (I think) and they'll replace it.
 

Coukos34

macrumors 6502
Mar 20, 2009
339
0
Ugh, society is disgusting these days:rolleyes: To the OP, I hope this is a joke. If not, then I am speechless
 
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